ROLE DETAILS
Role Title: / Administration Support
Reference Number: / AS-KC-01
Reporting To: / Sandra Wilson
Department/Service: / Keefield Close
Location: / Keefield Close
Keefield
Harlow
Essex
CM19 5SW
PURPOSE OF ROLE
Provide administrative support and cover to the department/service as required by the staff and the service/department manager.
TASKS & RESPONSIBILITIES
- Administration
- Inputting and managing information into/on digital management systems.
- Monitoring incoming communications including post and email.
- Answering the telephone and directing calls as appropriate.
- General filing, photocopying and printing.
- Other administrative duties as appropriate.
- Other
- Keeping noticeboards up to date with the latest information.
PERSON SPECIFICATION
Skills: /
- IT literacy – You will be required to use a number of computer systems including the Microsoft Office package, and while specific experience is not required, a basic understanding of IT is essential.
- Communication skills – It is likely that you will have to answer the telephone as part of this role, and so a good telephone manner is required. Additionally you may be required to respond to written communication.
- Organisational skills – You may be asked to rearrange a filing system or sort through a number of records.
Qualities: /
- Discrete – You will be working with confidential information, and discretion will be required.
- Proactive – Able to work on your own initiative in order to identify administrative tasks that require your support.
Additional Requirements: /
- None.
DBS (Formerly CRB) Check: /
- Please note that a DBS check WILL NOT be required for this role.
TRAINING, DEVELOPMENT OPPORTUNITIES BENEFITS TO VOLUNTEER
Training & Development: /
- Although you will not routinely be interacting with the service users as part of your role, Safeguarding Vulnerable Adults training will be provided in case you do have to on occasion.
- Training will be offered on any specific software packages that the service/department requires you to use.
- Further opportunities for training and development are available.
Benefits: /
- This role would be ideal for someone looking to gain valuable experience of administration, either generally or specifically in the field of care administration.
- Volunteers will be reimbursed for expenses as outlined in Livability’s volunteer policy.
- Help us to provide excellent service and care to our residents by allowing staff members to focus more on the care aspect of their role.
DURATION AND TIME COMMITMENT
At least half a day a week, flexible to suit your availability, with the potential for extra hours depending on resource levels and the amount of support required.
CONTACT
For more information about this role, please contact: / Patrick Kidd
Volunteering Manager
Tel: 0207 452 2129 | Mob: 07872 007480 | Email:
REGISTERED OFFICE OF LIVABILITY
Livability
50 Scrutton Street
London EC2A 4XQ / Tel: 0207452 2000
Fax: 0207452 2001
/ Registered charity no: 1116530
Registered in England number: 5967087
Livability is a company limited by
Guarantee.
Date Created: / 08/01/2015 / Date Modified: / 08/01/2015