Information Technology (240 indicative hours)
Teaching Program SummaryCore and Elective Units of Competency
Code / Core Unit Title / Code / Elective Unit TitleICAITTW001B / Work effectively in IT environment / ICAITD003B / Receive and process oral and written communication
ICAITTW004B / Apply Occupational Health and Safety procedures / ICAITS009B / Interact with clients
ICAITU006B / Operate computing packages / ICPMM63bA / Access the Internet
ICAITU005B / Operate computer hardware / ICAITTW011B / Participate in a team and individually to achieve organisational goals
ICAITU012B / Design organisational documents using commercial computing packages
ICAITU013B / Integrate commercial computing packages
ICAITU007B / Maintain equipment and consumables
ICAITTW002B / Communicate in the workplace
ICAITS014B / Connect hardware peripherals
ICAITS015B / Install software applications
ICAITS017B / Maintain system integrity
Proposed Assessment Schedule
YEAR 11 (Terms 1 to 3) / YEAR 12 (Terms 4 to 7)Assessment Event / Approximate Due Date / Assessment Event / Approximate Due Date
Workstation Report / Mid Term 1 / IT Portfolio / End of Terms 4 –7
Practical Test / Mid Term 2 / Team Project / End Term 4
IT Portfolio / End of Terms 2 & 3 / Work Placement 2 / Term 5
OHS Project / End Term 3 / Install Hardware and Software / Term 5
Practical Demonstration / Term 3 / Workstation Management / Term 6
Work Placement 1 / Term 3 / Trade Fair / Term 7
Written Exam / Term 3 / Written Exam / Term 7
school crest / Sample High School
Information Technology
240 indicative hoursUnit Theme /
Content / Training Sequence
/ Unit of Competency / Resources / Register / EvaluationIntroduction / § Course introduction and outline
§ Delivery, assessment, AQF, UAI and work placement issues
§ What is information technology
§ Simulated workplace / ICAITTW001B / § Course Information Booklet, Sample assessment task and checklist
§ Syllabus documents
§ Teacher Training materials
§ Video: The Scope of IT
Basic Operational Skills / § Organisational polices and procedures – including style guide, Internet policy, computer laboratory policies, etc
§ Laboratory and workstation familiarisation
§ Ergonomics and safety
§ Caring for and preventive maintenance of equipment
§ Keyboarding standards
§ Operating system and utilities; file management and organisation
§ Using the Internet
§ Setting up an email account
§ Simple word processing / ICAITTW001B
ICAITU006B
ICPMM63bA / § Copies of style guide, laboratory rules, Internet policy, etc
§ GUI exercises on file management and basic diagnostic features of the operating system
§ Computer manuals and tutorials, e.g. National Office Skills Work Modules
§ Touch-typing programs eg, TypeQuick, Meavis Beacon, etc
§ Web-based email access, eg Yahoo, Hotmail, Start, etc
Hardware and software / § Workstation hardware/peripheral devices
§ Identifying software and equipment supported by the organisation with reference to corporate computing systems, including software licensing/copyright
§ Maintaining records on location of equipment, software and servicing requirements
§ Interview Network Administrator – hardware, software and acquisition of consumables / ICAITTW001B
ICAITU005B
ICAITS015B / § Teaching strategies and assessment activities in the IT&T ITAB CD-ROM
§ Hardware exercise sheets
§ Copies of software licence agreements
§ Piracy Busters (an organisation that protects and prosecutes software piracy cases; they can provide schools with information packs about piracy)
§ Network Administrator
§ Computer manuals and tutorials, e.g. National Office Skills Work Modules
§ www.pcwebopedia.com
Assessment
AT1 / § Workstation Report – creating a report on the hardware and software available for student use and the network logon and security measures
Introduction to business application software packages / § Word processing
§ Databases
§ Spreadsheets
§ Using programs such as ClipArt, WordArt, OrgChart, etc
§ Also graphics, desktop publishing, presentation, accounting, and web authoring software (not all required) / ICAITU006B
ICAITU012B
ICAITU013B / § Teaching strategies and assessment activities in the IT&T ITAB CD-ROM
§ Word processing, database and spreadsheet exercises from third party books and training manuals, eg TAFE, OTEN, etc.
§ DTP, presentation, accounting and web authoring exercises if required.
§ ITB CDs from Microsoft distributed to schools free of charge (CDs 31-35)
§ www.pcwebopedia.com
Designing documents / § Document analysis
§ Designing documents
§ Naming standards, version control
§ Requirements for business documents
§ Use of on-line help, user manuals and Internet web sites
§ Input and saving of document summary information if available with application
§ Use and limitations of tools such as wizards, templates, spelling, grammar and style checkers
§ Creation of spreadsheets for simple scenario investigation including “what if” and “how come” analysis
§ Creation of linked graphs to present spreadsheet data
§ Using multi table relational database utilising data entry forms and inbuilt application data validation functions
§ Production of a range of reports from the database information.
§ Inserting objects into a word processing document
§ Source and use of help and support information / ICAITU006B
ICAITU012B
ICAITU013B / § Teaching strategies and assessment activities in the IT&T ITAB CD-ROM
§ Word processing, database and spreadsheet, DTP exercises – business documents such as payroll worksheet, client database, letters to customers using mail merge from third party books and training manuals, eg TAFE, OTEN, National Office Skills modules etc.
§ Sample documents and style guide
§ Wizards and templates from MS Works 2000
§ ITB CDs from Microsoft distributed to schools free of charge (CDs 31-35)
§ Computer manuals and tutorials, e.g. National Office Skills Work Modules
§ Terrified Teachers series (Microsoft Word, Excel, Access, etc) or similar publications from other vendors eg, Claris, or from other publishers, eg Dummies series
§ User manuals, FAQs from Internet sites such as www.microsoft.com , or the like
Integrating application software packages / § Use of clipboard/clipbook
§ Embedded objects, OLE and linking of objects relative and absolute paths.
§ Common graphics file format and relative properties
§ File conversion utilities
§ Import/export filters
§ Compression and decompression of files
§ Basic data merging for form letters and mailing lists
§ Creation of spreadsheets from data base tables/queries and vice versa
§ Creation of linked graphs/tables in documents to spreadsheet data.
§ Source and use of help and support information / ICAITU006B
ICAITU012B
ICAITU013B / § Teaching strategies and assessment activities in the IT&T ITAB CD-ROM
§ Word processing, database and spreadsheet, DTP exercises – business documents such as payroll worksheet, client database, letters to customers using mail merge from third party books and training manuals, eg TAFE, OTEN, etc.
§ Sample documents and style guide
§ ITB CDs from Microsoft distributed to schools free of charge (CDs 31-35)
§ Computer manuals and tutorials, e.g. National Office Skills Work Modules
§ Terrified Teachers series (Microsoft Word, Excel, Access, etc) or similar publications from other vendors eg, Claris, or from other publishers, eg Dummies series
§ User manuals, FAQs from Internet sites such as www.microsoft.com or the like
§ WinZip
Assessment
AT2 / Practical Test – using application software: word processing, databases and/or spreadsheets, other packages. The Workskill competition is suitable but it requires students to have the competence in using the following application software packages: word processing, spreadsheets, databases, graphics and presentation
Business Environment / § Business ownership
§ Organisational structures
§ Mission statements
§ Employee and employer rights and responsibilities
§ Ethical practice
§ Trade practices
§ EEO, affirmative action and anti-discrimination
§ Industrial relations / ICAITTW001B
ICAITU005B
ICAITU006B
ICPMM63bA / § Teaching strategies and assessment activities in the IT&T ITAB CD-ROM
§ OTEN materials
§ SLOW booklets
§ Work Environment (Eastern House)
§ Worksite for Students web site (www.worksite.actu.asn.au)
§ NSW Labour Council
§ Sample documents from businesses and organisations
Occupational Health and Safety / § Federal and state sources of legislation
§ Employer and employee OH&S rights and responsibilities
§ Health hazards in an IT environment
§ Electrical hazards in an IT environment
§ Ergonomics and its best practice / ICAITU004B
ICAITU005B
ICAITU006B
ICPMM63bA / § Teaching strategies and assessment activities in the IT&T ITAB CD-ROM
§ OTEN materials
§ Occupational Health and Safety legislation and related documents
§ Publications from Worksafe Australia
§ Enterprise/ industry employment documents
§ Computer manuals and tutorials, e.g. National Office Skills Work Modules
§ SLOW booklets
§ Worksite for Students web site (www.worksite.actu.asn.au)
§ Queensland DTIR site Work Sense Program (www.dtir.qld.gov.au)
§ Guest speakers
The IT industry / § The IT industry
§ IT careers
§ Sources of information in the IT industry
§ The role of IT in an organisation
§ Role of the help desk and computing support
§ Career pathways / ICAITTW001B
ICAITU006B
ICPMM63bA
ICAITU005B / § Teaching strategies and assessment activities in the IT&T ITAB CD-ROM
§ OTEN materials
§ IT vendors
§ IT Careers Guide CD-ROM
§ Newspaper advertisements
§ Careers Online, Merrill Lynch websites and similar sites
§ SLOW booklets
§ The Information Technology Industry (Eastern House)
§ Communicating in the IT environment (Eastern House)
§ www.pcwebopedia.com
§ Site visits
§ Guest speakers
Assessment
AT3 / IT Portfolio – creating a portfolio of hardware, software, accessories and consumables used in IT. To be done in “instalments” over six terms. Each instalment is due at the end of Terms 2 to 7. Each term the student will compile information about three hardware peripherals, three software packages and an accessory or consumable item. This portfolio satisfies one of the HSC requirements in the unit ICAITS014B – Connect hardware peripherals.
Workplace Communications / § Basic communication skills
§ Inter-personal communication skills
§ Using communication technologies
§ Netiquette / ICAITU006B
ICAITU005B
ICAITTW002B / § Teaching strategies and assessment activities in the IT&T ITAB CD-ROM
§ Enterprise documents relating to dealing with clients/ client service policies
§ Enterprise letters, faxes, memoranda, e- mails, reports and drop boxes
Organisational Skills / § Learning styles
§ Time management
§ Stress management / ICAITTW011B / § Teaching strategies and assessment activities in the IT&T ITAB CD-ROM
§ SLOW booklets
Assessment
AT4 / Project - In pairs, students will create an orientation kit consisting of a poster, a presentation and a booklet for beginning IT workers.
Assessment
AT5 / Practical Demonstration - Whilst completing the project, students will be asked to demonstrate competency in selected tasks under simulated conditions. Tasks include: comply with organisation policies and procedures; elimination and/or reporting of electrical hazards in the immediate workplace area; replacing the toner or ink cartridge in the printer; adding paper to the printer; using keyboard and equipment according OH&S regulations; keying in documents according to accepted speed and accuracy; accessing and using help from on-line and printed sources.
Assessment
AT6 / Work Placement Project 1 – The students, with the help of their workplace supervisor, will complete a variety of tasks to demonstrate that they can work safely and effectively in an IT environment.
Assessment
AT7 / Written Examination – may be split into half-yearly and yearly exam. Ideally, the format of the examination should closely follow the specimen paper release by the Board of Studies.
End of 120-hour course
Working in teams / § Work teams
§ Roles and responsibilities of members
§ Team meetings, agenda, minutes / ICAITTW011B
ICAITTW002B / § Teaching strategies and assessment activities in the IT&T ITAB CD-ROM
§ Enterprise documents
§ Sample meeting agenda and minutes
§ Communication in the Work Team (Eastern House)
Project management / § Projects
§ Work breakdown structure, Gantt charts
§ Project management software usage / ICAITTW011B
ICAITTW002B / § Teaching strategies and assessment activities in the IT&T ITAB CD-ROM
§ Enterprise documents
§ Sample projects in MS Project, Corel Chart, ABC Chart, or similar
§ National Office Skills Work Modules
Client Interaction / § Communications basics
§ Business communication tools
§ Active listening and questioning
§ Receiving and processing oral communication
§ Receiving and processing written communication
§ Delivering support to clients
§ Inquiry procedures, including referral and follow-up
§ Recording the key points/issues in a range of verbal settings
§ Complaints procedures, including referral and follow-up
§ Basic conflict/dispute resolution procedures
§ Prioritising work
§ Interpreting a variety of trouble shooting charts/diagrams/tables / ICAITTW002B
ICAITD003B
ICAITS009B / § Teaching strategies and assessment activities in the IT&T ITAB CD-ROM
§ Sample documents
§ Enterprise documents relating to dealing with clients/ client service policies
§ Communicating in the IT environment (Eastern House)
§ Paper-based and electronic message recording systems, e.g. message pads, voice-mail, drop boxes, etc
Assessment
AT8 / Team Project – In groups of three or four, the students will undertake a project in application software is used to address a client’s business need.
Assessment
AT9 / Work Placement Project 2 – The students, with the help of their workplace supervisor, will complete a variety of tasks to demonstrate that they can complete workplace tasks and interact with fellow workers and clients.
Connect hardware peripherals / § Types of external peripherals, their characteristics and uses
§ Connection ports and cables, identification, uses and correct connection procedures
§ Storage of peripherals
§ Warranty and support services on peripherals
§ Determination of client peripheral requirements
§ Acquisition, unpacking and connection of peripherals
§ Selection of appropriate drivers for connected peripheral
§ Loading of consumables required for operation
§ Testing of peripherals
§ Source and use of help and support information / ICAITS014B
ICAITU004B / § Teaching strategies and assessment activities in the IT&T ITAB CD-ROM
§ OTEN materials
§ Computing industry magazines and journals
§ Computer vendor (Compaq, Hewlett-Packard, Canon, Chinnon) advertising materials
§ Computer manuals and tutorials, e.g. National Office Skills Work Modules