In Order for Us to Proceed with Your Claim for a Refund for the Missing Item(S), We Require

MISSING ITEMS DECLARATION FORM

In order for us to proceed with your claim for a refund for the missing item(s), we require you to complete the requested details below.Refunds shall be credited to the original method of payment.

This information will be used to process claims via Royal Mail. We are obliged to make you aware that Royal Mail may also pass the information you have provided herein to the police for their internal investigations, should there be any patterns of loss within your postal region.

Please complete the details below and then type your name as confirmation of your acknowledgement that to the best of your knowledge the details are accurate:

I, the undersigned, hereby confirm that I placed an order from HMV Ecommerce Limited as detailed below and have not yet received the listed missing item(s).

Order number / Click here to add the order number. /
Date of order / Click here to add the date you placed the order. /
Customer name / Click here to add your name. /
Delivery address / Click here to add the requested delivery address. /
Postcode / Click here to add the postcoce. /
Full details of missing item(s)
Click here to enter full details of the missing item(s). /

I confirm that a minimum of fourteen (14) days have elapsed from the date I was advised that my order was dispatched.

I have contacted my local Royal Mail sorting office and they have confirmed they are not in possession of any undelivered items that are addressed for me.

I am willing to reply to any related correspondence I receive from the Royal Mail and the police.

Should the missing item(s), subsequently be delivered to the above address I confirm I will return them by post to: FREEPOST HMV ECOMMERCE RETURNS.

Please type your full name in the box below (signature accepted electronically):

Click here to enter your name. /

Once completed in full, please email this completed form to .

Please note that we will not be able to accept claims for items despatched less than fourteen (14) days from the date you were originally advised that he order was despatched.

Thank you for your assistance in this matter.

Loss Prevention Department

HMV Ecommerce Limited

store.hmv.com