In Line with the Trust S Equality and Diversity Policy We Welcome Applications

Registered Charity No. 1135640

Registered Company No. 7140266

In line with the Trust’s Equality and Diversity policy we welcome applications

from everyone irrespective of ethnic origin, disability, age, gender,

gender identify, sexual orientation, disability, nationality, religion,

marital status or social background.

Dear Candidate,

Thank you for your interest in working withaccesscommunity trust.

If you require a copy of this document in an alternative format, please contact us as per the details below.

As a provider of high quality housing and support services, we believe it is important to recruit talented individuals who share our vision.

We know that attracting and keeping the best people is the most effective way to build a successful business, so we are committed to investing in you and your future, offering extensive personal and career development opportunities.

This pack gives background information on accesscommunity trustand the role you are applying for.

As part of the selection process, you may be required to undertake a literacy and numeracy test. The results of the test will not inform the selection decision but may be used to inform future training and development needs.

You will be contacted after the closing date if you have been shortlisted.If we do not contact you, please assume that you have been unsuccessful on this occasion.

Good luck!

accesscommunity trust

Tel: 01502 527200

E-mail:

Web:

For more information aboutaccesscommunity trust, please visit our website:

Job Description

Position: / Night-Time Concierge (Several roles available) / Reports to: / Team Leader
Department: / Projects / Location: / Leiston
Last Updated: / 30th October 2017 / Rate of Pay: / 84 hours per week split over 2 posts @ £9.00 per hour
Purpose of role: /

To maintain and protect the safety and security of the premises.
To control access to the premises and provide a concierge service to residents, building users, staff and other visitors in a professional and friendly manner.
To undertake administrative, reception, maintenance and cleaning duties.
To support the development of an organisational culture that puts our core values first, Caring, Honesty, Respect and Responsibility.
accesscommunity trustis committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteer to share this commitment.

Principle Responsibilities:

Maintaining a visible presence in and around the building.
Patrolling the entire premises (internally and externally) on a regular basis.
Checking to ensure the integrity of the building is maintained.
Providing a professional, secure and friendly front of house access control service and reception service.
To be a first point of call when dealing with emergencies, eg fire, medical, police etc and to manage such emergencies appropriately.
Ensuring all rooms can be accessed by residents and replacement keys/locks be provided where necessary.
To undertake domestic duties including cleaning stairs, offices, communal areas and toilets.
Liaising with the police and other agencies to prevent damage to premises.
Maintaining manual and computerised records and monitoring CCTV screens.
Reporting breaches of security and damage to the fabric of the building to the appropriate authority/agency.
Calling “Approved” contractors out to deal with emergency repairs to maintain the security and safety of the building.
Conducting routine checks on fire and other emergency systems and maintaining written records of all checks in partnership with the facilities manager.
Carrying out minor repairs, eg changing light bulbs on stairs and landings.
Reporting issues relating to the personal security and safety of residents to the appropriate housing staff.
Answering telephone calls, transferring calls and taking messages as required.
Handing cash as required.
Attending team meetings and supervision meetings which may take place before or after the normal shift hours.

General Responsibilities
1.Other duties
To undertake any other specific duties and responsibilities as may be assigned by the immediate Line Manager or anyone else designated by the Chief Executive Officer, as necessary. To work in a flexible way to ensure that the workload is completed and to undertake any other jobs commensurate with seniority of the post.
2.Discretion to Act
To exercise discretion in the performance of the duties of the post and to use best practice commensurate with the safety of clients and colleagues, and the effective and efficient use of resources.
3.Relationships
To establish, maintain and enhance team-working with colleagues and staff of Access Community Trust and to keep confidential all information about individuals and the business of Access Community Trust. Any breach of confidentiality is extremely serious and may lead to dismissal.
4.Personal Development
To play an active role in the development and implementation of your individual action plan.
5.Association Ethos
To support the objectives and ethos of Access Community Trust.
6.Health and Safety
To adhere to the Trust’s Health and Safety policies at all times.

Person Specification

Please ensure that you address all the requirements marked with an “A” in the final column as we will be looking for this information when shortlisting. Please note relevant qualifications will be checked at the interview.

Area / Criteria / How Assessed*
Experience / 1.1 Experience of security and/or concierge work / A, I
1.2 Experience of working in a customer care role / A, I
1.3 Experience of dealing with difficult people and handling conflict appropriately / A, I
1.4 Experience of working in a supported housing / supported living environment (desirable) / A, I
1.5 Experience of handling confidential information. / A, I
1.6 (For applicants applying for the night posts) Experience of night work and understanding of the challenges of such a work pattern. / A, I
Knowledge / 2.1 Understanding of the needs of young mothers, and people with drug, alcohol and other issues. / A, I, T
Education / Training / Qualifications / 3.1 Good literacy, numeracy and IT skills / A
3.2 First Aid qualified (essential)) / A, I, D
Skills & Abilities / 4.1 Ability to work with minimal supervision and use initiative. / A, D
4.2 Ability to patrol the building regularly and respond quickly and effectively to emergencies. / A, I, T
4.3 Ability to deal with conflict and diffuse difficult situations with confidence. / A, I, T
4.4 Excellent communication skills. / A, I
4.5 Ability to multi-task using effective organisation and planning skills. / I, T
4.6 Ability to work in a customer and quality focused manner. / I
Other Work-Related Requirements / 5.1 Ability to support core values of the Trust. / A, I
5.2 Willingness to undergo a satisfactory enhanced DBS check. / D
5.3 Ability to understand the needs of people from diverse cultural, social and racial backgrounds. / A, I, T
5.4 Physically able to deal quickly and efficiently with emergencies and other issues in a large, multi-level building with chaotic residents. / A, I, T
5.5 Flexible to work additional hours / undertake additional duties as and when required to cover the absence of other staff etc sometimes at short notice. / A, I
5.6 To be smart and presentable within the Trust. / I

* When Assessed – (A) on Application Form, (I) at Interview, (T) During Test, (D) From Documentary Evidence, eg references, qualifications (relevant qualifications will be checked at the interview stage), driving licence, etc.

Special Conditions

Periods of lone working could constitute part of the hours worked.

All employees must be prepared to undertake training in accordance with their post as specified.

Due to the nature of work, this post is exempt from the Rehabilitation of Offenders Act 1974 and will therefore require you to disclose all criminal convictions and comply with a Disclosure & Barring Service (DBS) check.

Terms & Conditions

Location:Leiston

Hours of Work:variable, night-time work (including sleep in shifts)

Comprehensive Induction Training

Regular supervision and support from your line manager

Opportunities to progress in the future

Opportunities for professional development

Equal Opportunities and Diversity

What this policy covers

The Trust recognises the benefits of a diverse workforce and is committed to providing a working environment that is free from discrimination.

The Trust will seek to promote the principles of equality and diversity in all its dealings with employees, workers, job applicants, clients, customers, suppliers, contractors, recruitment agencies and the public.

All employees and those who act on the Trust's behalf are required to adhere to this policy when undertaking their duties or when representing the Trust in any other guise.

Your entitlements and responsibilities

Unlawful discrimination

Unlawful discrimination of any kind in the working environment will not be tolerated and the Trust will take all necessary action to prevent its occurrence.

Specifically, the Trust aims to ensure that no employee or job applicant is subject to unlawful discrimination, either directly or indirectly, on the grounds of gender, race (including colour, nationality and ethnic origin), disability, sexual orientation, marital status, part-time status, age, religion or belief. This commitment applies to all aspects of employment, including:

recruitment and selection, including advertisements, job descriptions, interview and selection procedures

training

promotion and career-development opportunities

terms and conditions of employment, and access to employment-related benefits and facilities

grievance handling and the application of disciplinary procedures

selection for redundancy

Equal opportunities practice is developing constantly as social attitudes and legislation change. The Trust will review all policies and implement necessary changes where these could improve equality of opportunity.

Recruitment of ex-offenders

The Trust actively promotes equality of opportunity for all candidates, including those with criminal records where appropriate.

The Trust requires you to provide details of any criminal record at an early stage in the application process. Any such information should be sent in a separate confidential letter to the designated person. Only those who need to see it as a formal part of the recruitment process will have access to this information.

Having a criminal record will not necessarily prevent you from being appointed.

Any recruitment decision will depend on the nature of the position and the circumstances and background of the offence(s). The Trust will discuss with you the relevance of any offence to the job in question.

If you fail to reveal any information relating to disclosures in accordance with the Trust's Disclosures Policy, this may lead to the withdrawal of an offer of employment.

Career development

While positive measures may be taken to encourage under-represented groups to apply for employment opportunities, recruitment or promotion to all jobs will be based solely on merit.

All employees will have equal access to training and other career-development opportunities appropriate to their experience and abilities.

However, the Trust will take appropriate positive action measures (as permitted by equal opportunities legislation) to provide specialist training and support for groups that are under-represented in the workforce and encourage them to take up training and career-development opportunities.

Procedure

Complaints of discrimination

The Trust will treat seriously all complaints of discrimination made by employees, clients, customers, suppliers, contractors or other third parties and will take action where appropriate.

If you believe that you have been discriminated against, you are encouraged to raise the matter as soon as possible with your manager or other senior employee using the Trust's Grievance Procedure (outlined elsewhere in the Employee Handbook).

Allegations regarding potential breaches of this policy will be treated in confidence and investigated thoroughly. If you make an allegation of discrimination, the Trust is committed to ensuring that you are protected from victimisation, harassment or less favourable treatment. Any such incidents will be dealt with under the Trust's Disciplinary Procedures.

Investigating accusations of unlawful discrimination

If you are accused of unlawful discrimination, the Trust will investigate the matter fully.

During the course of the investigation, you will be given the opportunity to respond to the allegation and provide an explanation of your actions.

If the investigation concludes that the claim is false or malicious, the complainant may be subject to disciplinary action.

If the investigation concludes that your actions amount to unlawful discrimination, you will be subject to disciplinary action, up to and including dismissal without notice for gross misconduct.

Disclosures and Disclosure Information

What this policy covers

The Trust uses a Disclosure service to assess the suitability of individuals for employment in positions of trust. As recipients of Disclosure Information, the Trust must comply fully with the relevant Code of Practice.

This policy outlines the Trust obligations in respect of the handling, use, storage, retention and disposal of Disclosures and Disclosure Information. It also sets out your obligations regarding disclosing information and the implications of an unsatisfactory disclosure being received.

The Trust's responsibilities

General principles

Where a Disclosure is deemed both proportionate and relevant to the position concerned, all application forms, job advertisements and recruitment briefs will contain a statement that a Disclosure will be conducted in the event of the candidate being offered the position.

The Trust also complies fully with its obligations under the Data Protection Act 1998 and other relevant legislation pertaining to the safe handling, use, storage, retention and disposal of Disclosure Information.

Use of disclosure information

Disclosure Information is only used for the specific purpose for which it was requested and for which your full consent has been given.

In the event of an unsatisfactory Disclosure the Trust will arrange to meet with you to discuss this issue and reserves the right to withdraw any employment offer or terminate your employment.

Storage and access

Disclosure Information is held separately from your personnel file and stored securely, in lockable, non-portable, storage containers with access strictly controlled and limited to those who are entitled to see it as part of their duties.

Handling

In accordance with relevant legislation, Disclosure Information is only passed to those who are authorised to receive it in the course of their duties. The Trust maintains a record of all those to whom Disclosures or Disclosure Information has been revealed and recognises that it is a criminal offence to pass this information to anyone who is not entitled to receive it.

Retention

The Trust will not retain your Disclosure Information for any longer than is absolutely necessary. This is generally for a period of up to six months, to allow for the consideration and resolution of any dispute or complaint.

If, in exceptional circumstances, it is considered necessary to keep Disclosure Information for longer than six months, the Trust will consult the relevant statutory bodies and will give full consideration to your rights under the Data Protection Act 1998. Throughout this time the usual conditions regarding safe storage and strictly controlled access will prevail.

Disposal

Once the retention period has elapsed, the Trust will ensure your Disclosure Information is immediately destroyed by secure means. While awaiting destruction, Disclosure Information will not be stored in any unsecured receptacle (e.g. waste bin).

The Trust will not keep any photocopy or other image of the Disclosure Information or any copy or representation of the contents of a Disclosure. However, the Trust may keep a record of the date of issue of a Disclosure, the name of the subject, the type of Disclosure requested, the position in relation to which the Disclosure was requested, the unique reference number of the Disclosure and the details of the recruitment decision taken.

Your responsibilities

You are required to inform the Trust immediately if at any time during your employment you are questioned in connection with, charged with or convicted of any criminal offence or if you are in receipt of any notice of prosecution or police caution. Failure to notify the Trust may result in disciplinary action against you, up to and including dismissal without notice for gross misconduct.

PART 2

APPLICATION FORM

Position applied for:

The following information will be treated in the strictest confidence. Please return your completed application form to:

HR Department, 114 High Street, Lowestoft, NR32 1HN

or via e-mail to:

Personal Details

Please complete this section in BLOCK CAPITALS

Title: / Surname: / First name(s):
Address:
Postcode: / Home no:
Mobile no: / E-mail:
National Insurance no.
Full UK Driving License: / □ Yes / □ No / Endorsements: / □ Yes / □ No
If YES, please provide further details (including dates).
Are you involved in any activity which might limit your availability for work or working hours (e.g. local government)? / □ Yes / □ No
If YES, please provide details:
Are you subject to any restrictions or covenants which might limit your working activities? / □ Yes / □ No
If YES, please provide details:
Are you willing to work overtime and / or weekends if required? / □ Yes / □ No
Please provide details of any hours you would be unavailable for work:
It is a criminal offence for barred individuals to apply to work with Children or Vulnerable Adults in a regulated activity. Are you on a barred list? / □ Yes / □ No
Have you any convictions, including both spent and unspent convictions, or Police cautions, under the Rehabilitation of Offenders Act 1974? (A copy of the Trust’s Equal Opportunity Policy and Disclosure and Disclosure Information Policy is enclosed. These reflect the DBS/Disclosure Scotland Codes of Practice) / □ Yes / □ No
If YES, please provide further details:
Have you worked for this organisation before? / □ Yes / □ No
If YES, please provide further details:
Have you applied for a position with this organisation before? / □ Yes / □ No
If you are related to a director, or have a relationship with a director or employee of the appointing organisation, please state the relationship:
Do you require a Work Permit to be able to work in the UK? / □ Yes / □ No
How much notice are you required to give by your current employer?

Education