If You Were Satisfied / Very Satisfied , What Would You Like Us to Continue Doing?

If you were satisfied / very satisfied, what would you like us to continue doing?

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If you answered disagree/ dissatisfied to any of the previous statements, what might be your reason?

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What would you suggest we do to further improve our services?

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We would be happy to assist you should you have any questions. You may reach the IPOPHL Planning Office at telephone number (02) 238-6300 local 226 or through e-mail at . Thank you very much.

Intellectual Property Office of the Philippines

2015 CUSTOMER SERVICE FEEDBACK FORM FOR PATENT AND TRADEMARK ADMINISTRATION SERVICES

It is our desire to continually improve our services and relationship with you, our partners and stakeholders. We would appreciate if you could give us a few minutes of your time to provide us with your feedback on the service/s we’ve given you. This particular survey covers only our Patent and Trademark Administration services.

The data from this survey will be evaluated and presented as a collective data, thus ensuring utmost confidentiality in the entire process.

Thank you very much.

Name: ______

Company: ______

To which group does your company belong? (Please check)

___ Academe / University / RDI___ Creative Sector

___ Government Agency___ Inventor / Maker / Designer

___ IP Agent (Individual)___ IP Law Firm

___ IP Organization / Association___ SMEs / Business

___ Others: ______

Do you have any pending application/s filed with IPOPHL? ___ Yes ___ None

How often do you transact with IPOPHL?

___ Everyday___ Weekly

___ Monthly___ Every 2-3 Months

___ Every 6 Months___ Once a Year

If you have filed for a PATENT, UM, or ID application, please rate the services we provided you:

Legend:

SA – Strongly AgreeA – AgreeD – DisagreeSD– Strongly DisagreeNA– Not Applicable

PATENT ADMINISTRATION / SA / A / D / SD / NA
The procedures for the grant / registration of a patent, UM, or ID are clear to me
I received the correspondences concerning my application in a timely manner
The explanation on the initial and subsequent actions is clear and complete
I am provided a notice concerning the payment of annual fees for my application in a timely manner
The information/s given to me was / were clear and easy to understand
It took less than 5 years for my invention patent/s to be granted
It took less than a year for my industrial design or utility model to be registered

Do you have a patent, UM, or ID application that was granted/registered this year?

___ Yes ___ No

If your patent, UM, or ID application was granted / registered this year, how would you rate your overall satisfaction of the patent administration process?

___ Very satisfied___ Satisfied

___ Dissatisfied___ Very Dissatisfied

If you have filed for a TRADEMARK application, please rate the services we provided you:

TRADEMARK ADMINISTRATION / SA / A / D / SD / NA
The procedures from filing to registration of a trademark are clear to me
I receive the correspondences concerning my application in a timely manner
The explanation on the initial and subsequent actions are clear and complete
It took less than a year for my trademark to be registered

Do you have a trademark application that was registered this year?

___ Yes ___ No

If your trademark application was registered this year, how would you rate your overall satisfaction of the trademark administration process?

___ Very satisfied___ Satisfied

___ Dissatisfied___ Very Dissatisfied

If you have availed of our ONLINE SERVICES, please rate the following:

ONLINE SERVICES / SA / A / D / SD / NA
Patent Search
The system is always accessible
The system is easy to use
The information found in the search system is updated
The information found in the system is complete
Trademark Search
The system is always accessible
The system is easy to use
The information found in the search system is updated
The information found in the system is complete
Trademark Online
The system is always accessible
The system is easy to use

If you have requested for statistics on patent, UM, ID, or trademark, please rate us on the following:

REQUEST FOR STATISTICS ON IP / SA / A / D / SD / NA
The statistical data in the website is always updated
The statistical data in the website is complete
Other information on patent and trademark statistics that are not available in the website are always available upon request
Requested statistical data are released within 2-3 days