For Immediate Release
IDENTIFY SOFTWARE TO INTEGRATE ITS LEADING APPLICATION SUPPORT SOLUTION WITH MICROSOFT VISUAL STUDIO “WHIDBEY”
October 28, 2003 – Identify Software, the leader in application support solutions, announced today that it plans to integrate the company’s AppSight Black Box software with Microsoft Visual Studio “Whidbey”. Already integrated with Visual Studio .NET 2003, AppSight reduces costs throughout the support chain by helping developers and support teams resolve application problems faster.
"Identify's AppSight Black Box software provides customers with a valuable application support solution," said Prashant Sridharan, senior product manager of the Developer and Platform Evangelism Division at Microsoft Corp. "AppSight optimizes the process of deploying and supporting Microsoft .NET Framework-based applications, enabling enterprises and independent software vendors to achieve a high level of customer service and satisfaction."
“Our long standing relationship with Microsoft, enabled us to deliver a market leading solution that addresses all dimensions of application support,” said Yochi Slonim, President and CEO of Identify Software. “The integration with Visual Studio “Whidbey” is an important component in our offering, enabling developers to not only pinpoint the root cause of problems in production applications, but also fix the problems quicker than ever.”
Identify’s AppSight Black Box software enhances customer service while reducing support costs by accelerating application problem resolution cycles. Patented Black Box software is seamlessly deployed on all application tiers, inside the firewall as well as in remote locations, to record full problem data, from user actions to source code execution flow. With analysis tools designed to fit the different needs of each level in the support chain – IT Operations, Help Desk and Application Development teams – AppSight rapidly pinpoints diverse application problems – performance, functional, configuration and user errors. Fully integrated into existing processes and software platforms, AppSight streamlines communications while eliminating the need to reproduce problems in the lab.
About Identify Software
Identify Software is the leader in application support chain optimization, enabling enterprises and software vendors to reduce support costs and improve customer service by dramatically accelerating application problem resolution. Identify’s patented AppSight Black Box software captures full problem data and provides the means for root cause identification by any tier in the support chain. Fully integrated with existing processes, the AppSight Black Box turns application support from a cost item to a competitive advantage. Established in 1996 Identify Software is headquartered in Israel and Raleigh North Carolina, with offices throughout the US, Europe and in Japan. For more information about Identify, please visit www.identify.com or call 800.364.5467.
Press contacts:
Renee Himelhoch Stephanie Fallon
Corporate Marketing Manager, Identify Horn Group, Inc.
+972.3.910.1909 781.356.7144