Ian Scott Murray

Ian Scott Murray

10C Glossop Road, South Croydon, CR2 0PU

Tel: 07540 051 334

Email:

A dynamic, resourceful and proactive Project Manager with 15 years of experience delivering data centre, network and IT projects. Strong leadership skills and excels in securing buy in and managing relationships with internal and external stakeholders. Creative problem solving abilitiesassimilates data and information easily with proven track recordof producing results and delivering to time, cost and scope.

KEY SKILLS / EXPERTISE:

• Powerful project planning and implementation skills, delivery focused.
• Full project lifecycle, configuration management and change management.
• ITIL Service Management process design and implementation.
• Mainframe, x86, LAN, WAN,IP and MPLS infrastructure services, migrations and ceases.
• Data Centre design, installation, consolidation and migration.
• Managed matrix, local, global and virtual project teams.
• Strong project and process documentation and reporting skills.
• Exceptional stakeholder, people and relationship management.
• Delivers to deadlines and targets working under pressure.
• Excellent communication and negotiation skills.

• Managed test approach, schedule and key governance deliverables for the successful migration and the testing of Lloyds Banking mainframe to a new data centre. Led wellness testing on multiple migration weekends to support application and system migrations.

• Delivered end to endinfrastructure supporting two separate implementations of Microsoft Dynamics CRM for 7 500 users. Deployed 64 blade servers and 80 virtual servers across test and production data centres to enable the business to test and deploy customised CRM code for front line users which enabled benefits realisation and supported a £30 million business case.

• Managed design, review and implementation of a new Capacity Management Process for BP. Delivered capacity plans for 28 key applications and identified $0.5 million on costs savings by recovering over allocated capacity.

• ImplementedLinux HP blade and server cluster, SANand LAN Proximity Hosting solution for Liquidity Hubin Geneva and London.Managedon and offshore teams to install, configure, test and handover into production. Delivered new Multilateral Trading Facility / Financial Exchange for financial services market.

• Directed programme management of IP Secure / SSL VPN network migration of 120 sites and multiple users. Used strong leadership and communication skills to resolve customer concerns over project delivery. Met project milestones.

Lloyds Banking Group QA TEST MANAGER - MAINFRAME APR 2014 – SEP 2014

Contractor

• Ensured testing meets the Bank’s current testing standards defined by Quality Assurance.
• Contributed specific testing milestones to the wave project plan to meet programme goals.
• Liaised with the wave manager to ensure appropriate test milestones are identified, documented, agreed and executed.
• Managed the testing resources required for the migrations over multiple weekends.
• Provided testing quality assurance to ensure test scripts are fit for purpose with regards to test risk and in line with the agreed test approach.
• Scheduled and lead test definition workshops with application development teams to define key tests and application health checks.
• Gathered test requirements based on the risk based approach and best practice.
• Produced the end to end wave test plan and schedule.
• Managed the creation of all test cases, procedures and scripts, using Quality Centre where required for business checkout.
• Managed and reported on the execution of all testing during migration weekends.
• Supported governance gateways and deliverables for test artefacts to meet programme gateways.

RBS Group PROGRAMME MANAGER OCT2 2011–MARCH 2014

Contractor (5 Renewals)

• Managed 30 indirect and 5 direct project resources over seven discrete projects with responsibility for a £4.5 million budget.
• Developed offshore project team integration with onshore clients, delivering projects to a high standard through clear role definition and empowerment of staff.
• Successfully maintained budgets to actual spend variance of under 5% across the programme over a 28 month period.
• Implemented a high level estimation process supporting business case submissions to minimise time to deployment and enabled business benefits to be met.
• Engaged directly with the business change manager to scope, estimate and plan project deliverables within agreed time, cost and quality constraints.
• Reported milestone achievements as well as risk and issue management to key stakeholders in regular governance forums and management boards.
• Resolved project conflicts through careful dependency management and escalations to senior stakeholders as and when required.
• Established communication plans for all projects to enable information flow between all levels of management and stakeholders.
• Delivered full project documentation sets to enable SoX compliance on strategic projects.
• Set and modelled high standards of behaviour for the project team, led by example.
• Controlled quality of project deliverables through careful review and clear documentation of quality standards when engaging with external and internal suppliers.
• Created and managed project schedules to ensure that key milestones were met.
• Resolved resourcing conflicts on matrix managed teams by negotiation with resource managers and other project managers using leadership and influencing skills.

BPPROJECT MANAGER APRIL 2010 - SEP 2011

Contractor (4 Renewals)

• Managed multiple project teams with responsibility for $4 million budget.
• Directed design, development and implementation of a Capacity Management process.
• Successfully delivered capacity plans for 28 key applications which included SAP systems.
• Controlled build of an Event Monitoring dash board using Business Availability Centre SaaS.
• Supervised development a framework for service monitoring to leverage BAC SaaS and improve application monitoring for End Users.
• Co-ordinated the creation of a Configuration Management policy and associated training pack to deliver a framework for process compliance measurements.
• Managed CMDB data cleanse drive to improve Incident resolution time and assist Change Management risk and impact analysis by cleaning up data for specific fields.
• Created a process analysis and development framework for reviewing and improving service management processes and embedding Continual Service Improvement review cycles.
• Delivered an improvement initiative for Global Backups that repaired communications between operations teams and facilitated a better way to work.
• Initiated the creation of a cross functional working group to design, develop and implement a common methodology for creating Business Service Maps that would support faster Incident resolution times.

SABBATICAL JAN 2010 – MAR 2010

• Certified in data centre design whilst developing a project management service offering for the contract market.

BT RADIANZSENIOR PROJECT MANAGER MAY 2007 - DEC 2009

• ManagedUS$22 500 000data centre / hosting / proximity programme portfolio.
• Deliveredmulti-vendor server, LAN, WAN, SAN, colocate and fully managed infrastructure solutions for customers in the banking and financial services industry.

• End to end project management of global, complex, fully managed hosting customer installations in BT and third party data centres in UK, USA and Europe.
• Management of third party service integrators during hosting project deployment.
• Strong customer facing role reporting project progress to stakeholders at board level within the financial services and investment banking industry.
• Scoped, managed and controlled individual project budgets of up to $1.8 million.
• Successfully managed multinational projects for global customer WAN installations, migrations and consolidations in UK, Europe and Asia.
• Planned, ordered and delivered324 carrier circuits and associated WAN equipment (routers and switches) into customer sites using 3rd party field engineers.
• Delivered monthly project revenue forecast and budget reports to senior management and stakeholders. Met project revenue targets month on month.
• Created new project and process documentation to support implementations in hosting centres.Increased right first time delivery by 25%.
• Utilised configuration and change management processes to deliver project scope changes as requested by internal and external stakeholders.

VERIZON BUSINESSDATA CENTRE MANAGER JUNE 2000 – DEC 2006

• Controlled 22 800 sq ft / 1196 racks of data centre real estate across multiple facilities.
• Utilised local and 3rd party data centre staff to deliver 24x7 remote / smart-hands capabilities for global customer base. Maintained 15 minute response time against 2 hour SLA.
• Managed internal and external OLA and SLA delivering 99.98% data centre uptime.
• Oversaw data centre UPS, HVAC, power and cooling build outs and upgrades for new and existing facilities. Met growing customer demand.
• Project managed 126 customer implementations including bespoke cage areas,LAN, WAN and installation of multivendor server and SAN hardware.
• Effectively managed third party copper and fibre circuit delivery and cross connect to customer areas in the data centre.
• Contributed to sales technical Requests For Proposal on customer bids including 150+ tours of the data centre for potential customers to show power, cooling and security features.
• Controlled all managed cabling infrastructure for data, voice, LAN, WAN and Internet within the data centre space.

• Data Centre Supervisor, Verizon Business, 1999 – 2000
• Data Centre Technician, Verizon Business, 1999
• IT Contractor, NHS Riverside Trust, 1999
• Assistant Accountant, Davis Granite (Pvt) Ltd, 1997 – 1999
• Auditor, Price Waterhouse Coopers, 1994 - 1997

• Agile PM Practitioner
• Management of Risk Foundation
• Managing Successful Programmes Foundation
• ITIL Expert (2011)
• Prince 2 Practitioner

• Open University Management Certificate
• Certified Data Centre Design (CDCD™)
• Cisco Certified Network Associate
• Cisco Certified Design Associate
• Microsoft Certified Professional
• CompTIA A+

• Nationality: British
• Driving Licence: Full

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