I- Prepaid Activation process flow.
1. All prepaid activations (including post to pre conversion) should happen only via SS.
2. After ensuring Data entry and CAF Acceptance in SS, the number will paired at HLR with outgoing facility only to Call centre number 1507. (Franchisee/Retailer has make data entry in SS and CAF should also be accepted, then only the number will be sent for televerification).
3. While issuing SIM card Customer has to be informed to dial call centre number 1507.
4. Televerification will be done by call centre Agents and the data will be updated in SS.
5. After completion of televerification, theoutgoing/Incoming/SMS facility will be given to customer and corresponding plan will be created at IN.
6. SMS will be sent to Customer to provide FRC .
7. List of numbers along with tele verified status will be made available in every user login , in order to facilitate the Franchisee to provide FRC without delay.
II--Postpaid Activation process flow.
1. Currently all Postpaid activations are being done by CSC alone (either via Kennan FX system or through Sancharsoft) and there by ensuring 100% Data entry and CAF acceptance.
2. In the new proposed workflow ,all the numbers are to be inserted within 15 minutes in SS new table (for which the access will be provided with insert privilege by ITPC,HYD) by Billing team for televerification by call centre .The name of table and data to be updated by billing will be informed through mail.
3. Onsuccessful Televerification, the status will be updated in SS table and billing has to query this table for releasing of outgoing/Incoming/SMS facility along with proper plan.
4. List of postpaid numbers along with televerified status will be made available in every user login, in order to facilitate the CSC to change plan and address.
Televerification with respect to MNP Portin
1. As per TRAI guidelines,the MNP Portin process should be completed within 4 days, Call centre has to call the customer number on priority basis (on the same day or next day)
2. CorporatePostpaid/prepaid CUG customer televerification to be done on TOP Priority basis, (on the same day)
3. For the Data plan with reversebundle, the vendorhad already paid the amount and IMEI also submitted by vendor in advance. Hence, a mechanism has to be evolved to avoid delay in televerifcation.
C.O has to be referred for solution to the above mentioned issues.
4.Televerification for the above THREE cases can be completed by CSC/Sales team Staff/EB Cell Staff.Access can be given via front end of SS and based on HRMS number loginand the televerification details can be updated in SS.
For all the above 3 categories, a parallel data can be maintained by SS for televerification either by Call Centre or by BSNL Staff and updation of data can also be done in SS after the televerification is completed .