Hussain Fida Hussain Abdul Redha Al-Lawati

P.O Box 684, Postal Code: 115 Madinat Sultan Qaboos

Email:Phone: +968 99339567

Seeking managerial assignments to leverage experience and expertise with an organization of repute

  • Highly competentand performance-driven professional offering over 16years of extensive experience in AirlinesSector credited with expertise in working with various Strategic Business Units
  • Currently associated withOman Air, Oman – Head Quarters asOman Air, Oman – Head Quarters
  • Experienced in providing customer service in various International Airports viz., Air India, KLM & Muscat International Airport
  • Conversant with MS Office Applications
  • Adept at coordinating resources from inception to completion effectively to achieve targets within often stringent constraints
  • Adroit at working in high pressure environments with strict deadlines and multiple deliverables

Core Competencies

  • Inventory Management
  • Sales
  • Target Achievement
  • Strategic Planning & Implementation
  • Cross Functional Communication
  • Liaison & Coordination
  • Team Management
  • Relationship Management

Accolades

  • Achieved High Target Sales from Government and Private Sectors
  • Solely handled all Credit Cards Charge Forms from agents for all principals
  • Received Employee of the Month Award in Oman Air, Jun’04
  • Recipient of Star Team Award 2001 for selfless cross-functional teamwork and valued contribution to the Company’s success

Professional Experience

Oman Air, Oman – Head Quarters(Oct’02– Present)

Officer - Revenue Management (Sep’05 – Present)

(Reporting to Route Manager - Europe Entity)

Key Deliverables:

  • Responsible for inventory management and sales control on the flight in order to ensure maximum achievement in terms of yield
  • Ensuring adherence to Industry Standard Techniques and Process
  • Taking decisions pertaining to market price and inventory allocation and providingfinal approval
  • Provide input to rolling 3-month outlook of traffic & yield expectations to guide tactical actions in maximizing the organizations revenue
  • Assisting the Management on Profitability of routes
  • Facilitating Marketing and Sales Teams in forecasting using available tools to plan strategies according to anticipated load factors
  • Analyzing theFlights according to Load Factors, Revenue Generation, Operating Frequency and Capacity on various routes to provide statistics on current trends
  • Liaising with other Global Distribution Systems (GDS) and Airlines

Reservations / Pre Flight Check Team Leader- Muscat Station (Commercial Division) (Oct’02 – Sep’05)

Key Deliverables:

  • Ensuredsmooth operation on floor for the inbound Call Center (Reservations) and Outbound (Pre Flight)
  • Managed a team of 12 members
  • Involved inFlight Reservations Pre-flight checkup and Booking Clearance (Flight Controller)
  • Handledrebates section sales transaction
  • OversawSales, Ticketing and Reservation of WY passengers and other Airlines
  • Administered and prepared reports on Barter deals agreement with various Companies
  • Key role in proposing and offering special sales schemes to various Companies and Multinational Clients
  • Scheduling the staff duties and leaves
  • GeneratingSales and other Management Reports

Oman United Agency,Oman – Head Quarters(Jan'96 – Oct’02)

Sales Executive - Government Sales Division(Reported to Sales Manager)

Key Deliverable:

  • Responsible for planning and organizing special sales programs / schemes for variousGovernment Organizations, Ministries and other Government Sectors
  • ManagingGovernment Transactions and Credit Sales
  • Travel consulting for different Government and Private Organizations
  • Involved in the preparation of sales reports

Other Assignments

  • Worked in

Air India as a Travel Consultant from OUA Travels 6 months

Royal Dutch Airlines (KLM) as a Travel Consultant from OUA Travel for 3 months

Plant of (Royal Guard of Oman) as a Travel Consultant from OUA Travels

Muscat International Airport at the OUA Travels counter as a Branch In-charge for 1 year

Credentials

  • Masters in Business Administration (MBA) from University of Bedfordshire, United Kingdom in 2011
  • High National Diploma in Marketingfrom University of Bedfordshire, United Kingdom in 2009
  • International Air Transport Association Diploma – IATA (Travel & Tourism) from Switzerland in 1999
  • NVQ Diploma Level 2 (Travel & Tourism) fromOccupational Tanning Institute in 1996

Trainings / Seminars / Workshops Attended

  • Team Leading and Team Building - Oman Air In-house Training Program Oct’09
  • Revenue Management Training Conference -Taxes,USA Apr’08
  • Project Management Training Program– Oman Air Training CenterJul’06
  • Basic Marketing Training Program– Oman Air Training CenterAug’06
  • Communication Skills Program– Oman Air Training CenterJun’06
  • Time Management Training Program– Oman Air Training Center Jun’06
  • Sabre AirMax Revenue Management Training – Oman Air Training Center Sep’05
  • Passed with Merit the Call Center Agents Productivity Training Course through Apr’03

Oak ford Training Consultants – United Kingdom

  • Training Workshop on Finance for the Non Finance StaffApr’02

Oman United Agencies Learning Center

  • Galileo Global Fares, Emirates Training College – Dubai Oct’00
  • Galileo Core System, Emirates Training College – DubaiOct’00
  • Professional Telephone Communication Program, TMIMar’00
  • SPIN Selling Program, NIS InstituteJul’99

Personal Profile

Date of Birth:31stDecember, 1976

Languages Known:English, Hindi, Arabic, and Farsi

Locations Preference:Oman / Muscat

Nationality:Omani

ID No #0311115/8

References:Will be available upon request

(Hussain Al-Lawati)