Home Manager Job Description

Location:Any Silverline Care Home

Job Title:Home Manager

Direct reports: Deputy Manager, Head Housekeeper, Head Cook, Administrator

Reports to:Regional Operations Manager (Scotland),

Chief Operations Officer(Yorkshire)

Purpose of role:

To take operational responsibility for all aspects of the day to day running of the Care Home and provide leadership and directionin order for the home to become the leading Care Home in the local community.

To promote an environment which provides residents with high qualitynursing care, ensuring that Silverline Care standards are delivered and maintained through the effective management of staff, diligent following of process and comprehensive quality assurance checks and swift rectification of any issues identified.

To lead by example and to endorse the vision, mission and values of Silverline Care.

To ensure effective promotion of care home within the local community and achievement of agreed financial targets.

Key Responsibilities

Leadership and Communication

To champion the vision, values and mission of Silverline Care to all employees
To provide leadership and via direct reports ensure effective management for all staff employed in the Home, promoting a caring and safe environment where everyone feels included and able to participate and contribute
To take individual responsibility in doing what is right at all times to provide a professional service
To strive for excellence and display innovation in both thinking and in service delivery by creating a culture of embracing new ideas, developing solutions and putting them into action
To promote the empowerment of staff to take on more individual responsibility, to provide feedback and share ideas for improvement as well as develop their career within Silverline Care
To facilitate staff engagement and act upon feedback obtained from staff surveys in the development of the Home
To be responsible for effective communication throughout the home, reinforcing our values through communication as well as considering purpose and impact of all communications and preparing in advance so key communications (such as pay review letters, changes in process) are successfully delivered in line with Silverline Care communications training and guidelines
To develop excellent relationships with relatives, residents, referring agencies and all stakeholders
To take the lead in the development and management of key relationships including Local Authority/CCG contacts as well as key influences for referrals to the Home

Workforce Management

To be responsible for the provision and management of correct staffing levels by reviewing and approving staff duty rotasand thereby ensuring the care needs of residents are met
To be accountable for the recruitment and employment of staff and ensure Silverline Care processes are adhered to during the recruitment process
Reviewing and monitoring all aspects of staff sickness/absence, attrition and agency use on a weekly basis and ensuring vacancy levels are correctly recorded and followed up on a timely basis
To ensure all agency booking and use is in line with Silverline Care process
To be accountable for all new starters having a comprehensive and timely induction including the Silverline Care orientation
To ensure all staff undertake appropriatetraining (both e-learning and face to face) in an effective and timely manner
To ensure mandatory training compliance of at least 85% in all areas at all times as well as ensuring 85% attendance on face to face training courses
To be accountable (via delegation to direct reports) for ensuring all staff have regular supervisions and annual appraisals, in line with the Silverline Care documentation
To ensure all clinical staff are appropriately trained and medication competencies reviewed at least 6 monthly, in line with Silverline Care process

Quality Assurance and Governance

To promote a caring and safe environment adhering to the latest guidelines, best practice, legislative and regulatory requirements e.g. CQC, Care Inspectorate, EHO, Fire Authority, HSE

To ensure internal quality assurance audits (using PerfectWard app) are accurately completed in line with annual schedule and any outstanding issues are rectified on a timely basis
To take responsibility for the home’s Integrated Action Plan to ensure it is updated following any internal or external audits and any actions are recorded and followed up on a timely basis
Comply with Infection Prevention and Control Policies, including reporting to Public Health (as appropriate)
To manage all written and verbal complaints and concerns appropriately and effectively in accordance with Company Policy and legislation including analysing complaints on a quarterly basis for any trends
To be responsible that the service complies with regulatory requirements: Health and Social Care Act 2008 and Health and Safety at Work Act 1974
To have responsibility in understanding and implementingCompany and local Safeguarding Adults/Adult Support and Protection policies and procedures.
To be responsible for emergency procedures and contingency plans, ensuring they are in place and frequently reviewed for the Home, including fire plans, business continuity plans and on call arrangements.
To be responsible for effective measures to be in place to adequately protect the health, safety and welfare of residents, visitors and staff.
To work with partner organisations, contract and commissioning teams and maintain proactive management and monitoring arrangements, to ensure ongoing compliance.

Financial and Commercial

To be responsible forthe effective financial and commercial management of the Home in accordance with the annual budget and business plan
To understand and take responsibility for delivery of the Home’s annual budget and to review the P&L accounts on a monthly basis
To liaise with the support office prior to entering into or withdrawing from any formal contracts with 3rd parties
To achieve agreed financial targets by ensuring the required level of revenue (occupancy and fee levels) are met. This will also involve reviewing fee rates for self-funding residentsand ensuring rates are appropriately set versus local competitors
To be innovative with maximising the resources and providing efficient and effective management of those resources, particularly in relation to staffing levels and skill mix

Operational

To ensurethat suitable and sufficient equipment is provided and maintained to support safe and effective care and service delivery
Maintain a high standard within the Home environment in relation to maintenance of equipment, domestic services and catering
Through effective care planning, facilitate that the views and preferences of residents, their relatives and visitors, are reflected in delivering care
To ensure all staff are appropriately trained and knowledgeable in care plan documentation and residents’ care plan content is in line with Silverline Care guidelines at all times
To ensure the electronic care plan system is used appropriately and any alerts are responded to on an appropriate and timely basis
To support the annual Resident feedback surveys and that any identified actions are implemented
To work with the Regional Manager in producing the Home’s annual improvement plan in line with Capital Expenditure budget
To maintain an awareness of changes in the care environment and take responsibility for leading staff through changes necessary to develop the service.

Sales and Marketing and Business Development

To develop excellent relationships with relatives, residents, referring agencies and all stakeholders, to build and maintain a positive reputation as the leading care home in the local community
To strive to achieve an occupancy level above 95% whilst proactively targeting private pay residents
To be involved in local Provider Forums and local community based support groups, to raise awareness and profile of the Home
To identify and promote opportunities to grow the proportion of self-funding residents within the Home

To promote the Home to ensure good PR with a particular focus on generating positive stories for the local press
Develop a local sales and marketing plan with the Regional Manager, which involves managing enquiries, undertaking competitor analysis and promotion of Carehome.co.uk feedback on a regular basis
To be accountable for ensuring all new enquiries are followed up with home specific marketing materials and move ins are facilitated on a timely basis

Training & Development:

Be involved in any colleague training/teaching orientation programmes as required, and to take an active interest in promoting new concepts of care
Attend such training programmes/courses as are available and necessary to keep up to date and promote and develop existing knowledge.
Maintain professional knowledge and competence
Attend mandatory training days/courses, on or off site, as and when required.
Complete and maintain E Learning in line with Company Policy and Procedures relevant to the role of Home Manager.

Health and Safety

As an employee, the post holder has a duty under the Health and Safety at Work Act 1974, to:

Take reasonable care of the health and safety of themselves and all other persons who may be affected by their acts or omissions at work.
Co-operate with their employer to ensure compliance with Health and Safety legislation and the Health and Safety policies and procedures of the organisation, not intentionally or recklessly interfere with, or misuse, anything provided in the interests of health, safety, or welfare, in pursuance of any of the relevant statutory provisions.

Data Protection

The post holder must at all times respect the confidentiality of information in line with the requirements of the Data Protection Act. This includes, if required to do so, obtain, process and/or use information held on a computer in a fair and lawful way, to hold data only for the specified registered purposes and to use or disclose data only to authorised persons or organisations as instructed.

This list of duties and responsibilities is not exhaustive and the post holder may be required to undertake other relevant and appropriate duties as reasonably required.

This job description is subject to regular review and appropriate modification.

Person Specification

CRITERIA / ESSENTIAL / DESIRABLE

Qualifications

Degree or relevant professional qualification
Relevant management qualification

Evidence of personal development

Experience

Leading staff through change
Training and developing staff
Dealing with performance issues
Developing a service
Care of older people in a residential setting

Technical Skills /

The ability to control and manage a budget and accounts
Knowledge of the principles of sales and marketing
Skilled in the recruitment, selection and retention of staff
Knowledge of the Care Standards Act and Health and Safety legislation

An understanding of dementia care

Personal Qualities /

Builds effective and credible relationships both internally and externally
Works collaboratively with others sharing ideas and information at all times
Has the ability to delegate stretching responsibilities to develop people
Effectively builds trust with a consistent approach between actions and words
Has the ability to raise standards through innovation and new ideas
Will take responsibility for issues and resolve them.

Other /

Willing and able to provide an out of hours “on-call” service.