Helen Collins at profitableresolutions
Helen is a qualified mediator, conflict coach, facilitator and trainer. Her wide and varied career has included teaching, writing and HR, and she brings high emotional intelligence and authenticity to all of her roles.
Helen has worked in a variety of state government and public sector roles to assist individuals and organisations to gain insight into the underlying issues involved in a conflict, and to develop practical, realistic solutions that will meet their needs. In addition, she uses a range of conflict coaching strategies to provide individual professional coaching, mentoring and debriefing to facilitate personal, professional and organisational change.
Helen’s personal style is warm, engaging and empathic, and she builds trust and rapport quickly by employing a vast array of highly developed interpersonal skills and advanced communication techniques. She also has a strong academic record and her work has been published in international textbooks and quoted in national publications. Helen has also presented at many state and national conferences.
Qualifications
- Master of Conflict Resolution, La Trobe University
- Graduate Diploma in Family Dispute Resolution, Mediation Institute
- Master of Educational Studies, Monash University
- Bachelor of Education, State College of Victoria, at Melbourne
Further Training, Accreditation and Memberships
- Accredited under the National Mediation Accreditation System
- CINERGY™ Conflict Coach
- Member of LEADR
- Member of VADR
- Deep Democracy training
- Workplace conferencing training
Testimonials
‘Helen's coaching of, and support to, our management has directly helped manage disputes and clashes that have occurred amongst our staff. Of particular note is Helen's experienced and capable coaching to help me successfully resolve a sensitive behaviour-related issue with a senior client manager. ‘
'May I take this opportunity to thank you for your always courteous and always professional approach for which I am grateful as it has made a particularly tense situation a lot more bearable.'
'I thank ... Ms Helen Collins whose professional, courteous and calm approach to the issues which might not otherwise have resolved. She was calm and patient with me throughout entire process which was comforting. At no time was she dismissive nor did she try to dissuade me from my argument. She was respectful to both parties at all times and unbiased.'
'I wanted to let you know how impressed I was with Helen who supported me with the process of mediation.'
‘Helen undertook two separate successful mediations that dealt with difficult peer to peer and Manager subordinate relationships that were adversely affecting work for the individuals and the teams within which they worked. Both outcomes led to big improvements; very positive results for us.’