HCA 312 Health Personnel Management Syllabus Professor Rockwood Spring 2012

HCA 312 – Health Personnel Management SyllabusProfessor Rockwood Spring 2012

1. Catalog Description

The management of human resources in health care setting. Principles and methods of personnel work such as employee recruitment, selection, retention, training, evaluation, and wage and salary administration and labor management relations.

B. Teaching/Learning Objectives

Students who have completed the course should obtain the following skills, knowledge and/or abilities:

C. Required Text/Syllabus:*

Electronic Text on-line: Managing Human Resources Aplia Card (B), Bohlander Copyright 10, Edition 15, ISBN 978-0-538-75726-3

*Additional required cases and articles might be provided by the instructor posted on Beachboard and/or distributed in class.* (If you miss a class lecture it is your responsibility to procure materials distributed.)

*Instructor reserves the right to alter or change assignments.Changes in the syllabus will be announced in class, via email and on the Beachboard. It is a student’s responsibility to remain updated on course changes.

1. January 23rd

• Introduction, course overview: organization, goals, expectations and assignments

1. January 30th

• Ch 1: The Challenge of HRM

1. February 6th

• Ch 2: Strategy and HR Planning
• Ch 3: EEO & HRM

1. February 13th

• Ch 4: Job Analysis

1. February 20th

• Ch 5: Expanding Talent Pool
• Ch 6: Employee Selection

1. February 27th

• Ch 7: Training & Development

1. March 5th

• Midterm (Ch 1-7)

1. March 12th

• Ch 8: Appraising and Improving Performance

1. March 19th

• Ch 9: Managing Compensation

1. March 26th

• Spring Break

• No Class

1. April 2nd

• Ch 10: Pay-for-Performance

1. April 9th

• Ch 11: Employee Benefits

1. April 16th

• Ch 12: Promoting Health/Safety

1. April 23rd

• Ch 13: Employee Rights/Discipline

1. April 30th

• Ch 14: Dynamics of Labor Relations

1. May 7th

• Ch 15: Creating High Performance Work Systems

1. May 14th
   Final Exam

• Final Exam (Ch 8-15)

D. Methods of Evaluation (see section G for details)

F. Other Requirements:

• E-mail address and Internet access to use the online BeachBoard course software system. If you have trouble with registration, contact the CSULB Technology Help Desk by phone at 562-985-4959 via e-mail at or in-person at the North Campus Center. NOTE: Use Internet Explorer as your browser for BeachBoard
• Registration and familiarity with Aplia (electronic textbook and assignments). An instruction sheet to sign in to the Aplia Learning Web Portal for these assignments has been posted on Beachboard in “course documents.” An electronic copy of the text is also included through the Aplia web portal.

G. Assignments

G1. Aplia On-Line Assignments

• There are on-line assignments corresponding with chapters in your textbook. An instruction sheet to sign in to the Aplia Learning Web Portal for these assignments has been posted on Beachboard in “course documents.”
• An electronic copy of the text is also included through the Aplia web portal. More about these assignments will be discussed in class. They are due to be completed by 6 PM before class (Sunday 6PM) or virtual session.
• Late assignments will not receive any points. No exceptions.

G2. Student Information Sheet – via surveymonkey

• Due no later than Sunday evening of Week 1 on due date noted

G3: In Class Exercises (ICE)

• Each class session there will be an exercise and a written deliverable associated with it. You will not be given the ICE assignment in advance
• Sometimes the deliverable will be an individual assignment and other times it will be a Group Assignment
• When ICE is aGrp Assignment, everyone who participated on that team will receive the same score
• You will not be given credit for ICE if you do not attend class (even if you participated with your group for ICE), unless otherwise approved in advance by instructor

G4/G5. Exams (midterm and final)

• There will be a 2 exams– a midterm and a final (short answer, mini-essay, multiple choice/T-F format).
• Lectures, Class discussion, student presentations, Chapter PPTs & ICE PPTs are your study guides for your exams.
• You will not be given a separate study guide. Attending class is paramount to success.
• Students absent for either the mid-term or final exam must provide written third party documentation of unforeseen and unavoidable circumstances in order to be eligible to take a make-up exam.
• Disabled students, who qualify for alternative testing arrangements, please advise the instructor at least 2 weeks prior to the exam.

G6. Article Review (written & 5-10 mnutesin-class presentation)

• Approve article with instructor via discussion board
• Once approved, complete PowerPoint Template
• Present to class on assigned date

• understandability, critical insights
• are you prepared

• understandability,
• Flow (format followed?)
• Grammatically correct?

G7. Attendance

You are expected to engage with the material, ask questions, respond with answers and participate fully in the class session. 1 pt will be given for your name on the sign-up sheet for each class session.

• You will not be given any credit for class if you do not attend the entire class

H. Class Preparation.

You are expected to have read the assigned readings before the class session, to be

prepared to comment on the material (including the exercises) and to actively participate in

class discussions. Lectures will cover highlights of the reading and include supplementary

information. If you have trouble understanding what you read or hear,please ask for

clarification in class or make an appointment with me to discuss the problem area(s). Disabled students requiring special accommodations, please advise instructor.

I. Participation and Class attendance is critical. Unexcused absencesimpact a student’s grade as follows:

Each unexcused absence will lose points for the session per the grading assignments identified above.

Excused absences will have the opportunity for a make-up assignment to regain the lost points. Excused absences must conform to university policy. THERE WILL BE NO EXCEPTIONS. Make-up assignments and documentation for excused absences must be turned into the professor within 2 weeks of the absence date. It is the student’s responsibility to provide documentation and meet with the professor for to obtain the make-up assignment.

Attendance policy conforms to University policy:

A portion of this policy is copied below:

“EXCUSED ABSENCES

Students may have a valid reason to miss a class. When any of the following reasons directly conflict with class meeting times, students are responsible for informing faculty members of the reason for the absence and for arranging to make up missed assignments; tests, quizzes, and class work insofar as this is possible. Excused absences include, but are not limited to:

1. Illness or injury to the student
2. Death, injury, or serious illness of an immediate family member or the like
3. Religious reasons (California Education Code section 89320)
4. Jury duty or government obligation
5. University sanctioned or approved activities (examples include: artistic performances, forensics presentations, participation in research conferences, intercollegiate athletic activities, student government, required class field trips, etc.)

Faculty members are not obligated to consider other absences as excused.

DOCUMENTATION - Faculty members may require students to provide documentation for excused absences.”

J. Virtual Sessions

Due to Budget Cuts there is a potential for additional furlough days. This will mean that additional days of class might be held “virtually.” This does not necessarily mean learning stops for the course. On-line assignments are likely to be given and you will still be responsible, at the exam level, for material in the syllabus and any other additional material handed out by the professor in class or on-line.

K. Extra Credit:With instructor approval, you may also earn up to 5 extra credit points maximum for the following activities:

Additional Article Review (1-3 points):

◦published since 2005, must be health care management related

◦Summarize in 1-page

◦Provide copy of the article

Attend professional healthcare association meetings (1-3 points):

◦ Proof of Attendance

◦Provide1 page summary of the event including:

What you learned?

Who you spoke to?

Follow up?

Application to your career development as a manager

L. Cheating And Plagiarism. Please be aware of and ensure that your behavior conforms to University Policy. See: Although the University catalog does not cover this aspect of plagiarism, please be aware that it is NOT acceptable to submit the same paper for two courses. If you want to write a paper on the same topic area for two different courses, you must submit two different papers. If I discover that you have submitted the same paper for another course, you will receive a failing grade for your paper in this course.

M. Performance Expectations and Deadlines.Assignments are due on the date specified.

N.Withdrawal policy. Per University policy; see: Withdrawal after 2nd week and before final 3 weeks “permissible for serious and compelling reasons;” instructor will evaluate student withdrawal requests on a case by case basis.

O. Disabled students

It is the student's responsibility to notify the instructor of record in advance of a need for accommodation of a disability that has been verified by the University.

P.Bibliography and Additional Readings and On-Line Resources

Leiyu Shi. Managing Human Resources In health Care Organizations. Jones & Bartlett. 2007.

Human Resources in Healthcare Managing for Success – Third Edition, Editors: Fried, Fottler, Johnson, published by AUPHA/ Health Administration Press, ISBN: ISBN-10: 1567932991

Robert L. Mathis and John H. Jackson, Melissa Acuna. Human Resource Management, Eleventh Edition Publisher, South-Western, a division of Thomson Learning Copyright, 2005.

Stephen Shortell, Arnold Kaluzny, Health Care Management, Organization Design and Behavior. (5th Edition) Thomson Delmar, 2006.

Additional Readings Resources

Angermeier,I.,Dunford,B.,Boss,A.,Boss,R.,Miller,J..(2009). The Impact of Participative Management Perceptions on Customer Service, Medical Errors, Burnout, and Turnover Intentions/PRACTITIONER APPLICATION.Journal of Healthcare Management,54(2),127-40; discussion 141.

Claire Harris,Penny Cortvriend,Paula Hyde.(2007). Human resource management and performance in healthcare organisations.Journal of Health Organization and Management,21(4/5),448-59.

Rebecca Kolins Givan. (2005). Seeing stars: human resources performance indicators in the National Health Service.Personnel Review,34(6),634-647,732

Debra J Jackson,Janet M Lang,William H Swartz,Theodore G Ganiats,et al.(2003). Outcomes, safety, and resource utilization in a collaborative care birth center program compared with traditional physician-based perinatal care.American Journal of Public Health,93(6),999-1006.

Modern Healthcare, March 12, 2007 v37 p10

Squaring off; Labor, hospitals do battle over union election rules.Melanie Evans

Nursing Administration Quarterly, Wntr 2002 v26 i2 p34(9) Role--job functional mapping: a workforce design tool for 2000.

Nursing Economics, Sept-Oct 2006 v24 i5 p263(3)

Evaluating recruitment process through 'Mystery Shops'. (Column) Karen A. Hart

Staren,E..(2009). Optimizing Staff Motivation.Physician Executive,35(4),74-77. Retrieved January 22, 2010, from ABI/INFORM Global. (Document ID:1837861891).

Stretton,D.,Bolon,D..(2009). Recruitment and Retention of Rural Hospital Administrators: A Multifaceted Approach.Hospital Topics,87(1),10-4.

On-Line Resources:

• Society for Human Resource Management
• International Association for Human Resource Information Management (IHRIM)
• International Public Management Association for Human Resources
• United States Department of Labor Occupational Safety and Health Administration
• California Health Line, a service of California Health Care Foundation, daily Internet news on healthcare in California,
• Journal of Science and Health Policy,
• National Information Center for Health Services Administration, (web links to American College of Healthcare Executives, American Hospital Association, American Health Information Management Association)
• American College of Healthcare Executives, ache.org
• American Hospital Association, aha.org

Academic Journals:

Academy of Management Journal, Harvard Business Review, Public Administration Review, Healthcare Executive, Journal of Healthcare Management; Frontiers of Health Service Management, Administrative Science Quarterly, Journal of Applied Behavioral Science, Journal of Organizational Behavior, Organizational Behavior and Human Decision Processes, Organizational Dynamics, and Academy of Management Review.