Having Trouble with the New DTA System?

(SAMPLE FLIER BASED ON FLIER CREATED BY COALITION FOR SOCIAL JUSTICE **)

Having trouble with the new DTA system?

Were you aware of the new automated DTA phone system before coming in to the DTA today?______.

If you have used the new DTA phone system, were you able to get the information you needed? _____ If not, what went wrong? ______.

Have you been turned away when trying to drop off your documents?______. What day/time?______.

Were you turned away while trying to apply for SNAP or emergency food benefits?______. TAFDC (cash)? _____.

If homeless and seeking Emergency Shelter, where you turned away or told by a DHCD worker to come back another day? If so, when did this happen: Day ______Time ______Employee Description ______. How long have you been waiting to get into a shelter?______.

If you get cash assistance and you met with a case worker today, did you get to speak with your own worker? ______.

If you met with a worker today,how long did you have to wait to meet with them after arriving at the DTA today?______. Did you have an appointment __ Yes __ No

Even if you didn’t get the answer you hoped for, did staff treat you with respect? ___ If not, was it:

A)The employee at the door B) The employee at the main desk C) The guard D) The worker

Your EBT card - Have you had problems at store checkouts with store employees not allowing you or your household member to use the household EBT card? Were you refused service at a store because you do not have a photo on your EBT card? Did the store look at your EBT card but not card other shoppers? If yes to any of these, when and at what store (include store location): ______.

Did DTA send you a letter asking for wages or proof stopped working with an employer you never heard of or worked for long ago? _____ Did they ask for wages info for minor children or for college work study? __Yes __ No Did you case get closed for any period of time___ ?

** Weare involved in taking action to bring about positive changes on issues affecting struggling families. Could we contact you about upcoming activities and events?

Name: ______

Phone (s):______Email: ______

To contact us, call: (Insert YOUR organization’s phone number, email, etc ....)