/ Civic Centre
The Water Gardens
Harlow
Essex CM20 1WG
www.harlow.gov.uk
Our Ref: / RFI1960976
Date: / 23 June 2015
Re: Request for Information - Reference Number RFI1960976 - Please quote this reference number if contacting the Council in relation to this matter.
Dear Mr Basquiat,
Thank you for your request for information, which was received on 23/06/2015.
Request
“ Dear FoI officer,
I write to request the following information relating to your authority’s public liability (further narrowed down to Personal Injury claims) insurance claims management arrangements.
I prefer to receive your authority’s response in electronic format at this email address.
If for any reason you feel this request is unclear, please do not hesitate to contact me for clarification.
1. Who is your authority’s public liability insurance provider?
2. Does your authority’s insurance provider handle claims on your behalf? Yes/No
3. Does your authority handle any claims in-house? Yes/No - if yes, please provide a contact name and email address
4. Does your authority contract with a third party to manage claims? Yes/No - if yes:
a. who are they?
b. to what date are they contracted?
c. were they were procured using a competitive procurement process? Yes/No - if yes, was this an OJEU process?
5. How do you measure the effectiveness of the claims handling function?
6. Does your authority participate in shared service contractual or joint venture arrangements in respect of the management of insurance claims? Yes/No
7. Does your authority have a hybrid of the above arrangements, under which some claims are managed in one way and others in another way? Yes/No - if yes, please describe the arrangement
8. What was the value of claims against your authority’s Personal Injury insurance policies in the financial year ending March 2014 and March 2015?
a. Please provide a breakdown in the last 2 years, per year:
i. Personal Injury Claims settled pre litigation and their value
ii. Personal Injury claims settled after commencement of litigation and value
iii. Value of Personal Injury claims lost ”
Response
Your request is being considered and you will receive the information requested within the statutory timescale of 20 working days as defined by the Freedom of Information Act 2000, subject to information not being exempt or containing a reference to a third party.
For your information, the Act defines a number of exemptions which may prevent the release of information you have requested. There will be an assessment and if any of the exemption categories apply then the information will not be released. You will be informed if this is the case, including your rights of appeal.
If the information you request contains reference to a third party then they may be consulted prior to a decision being taken on whether or not to release the information to you. You will be informed if this is the case.
There may be a fee payable for this information. This will be considered and you will be informed if this is the case. In the event the fee must be paid before the information is processed and released. The 20 working day time limit for responses is suspended until receipt of the payment.
If you have any queries concerning your request please ring Contact Harlow on (01279) 446655 or contact us at the above address.
Yours sincerely,
Amy Layton
Freedom of Information Officer
Tel: 01279 446062 Fax: 01279 446063
e-mail: amy.layton @harlow.gov.uk
Chief Executive Malcolm Morley
Central Switchboard: 01279 446611 • Minicom: 01279 446026