Tottenham Town Hall, Town Hall Approach Road
Tottenham, LondonN15 4RY
Telephone: 020-8275-6550Fax: 020-8275-6559
E-Mail:
Job Description: Deputy Personalisation Co-ordinator
Responsible to: Personalisation Co-ordinator and Service Director
Salary Scale:Scp (24 - 26) £21,344 - £22,626 (unqualified) per annum including Outer London Weighting
Scp (26– 28) £22,626 - £24,030 (qualified) per annum including Outer London WeightingQCF L3/QCF L4 or equivalent
Hours of Work:37.5 hours per week on a rota basis including evenings and at times weekends and bank holidays.
Place of Work:Central Office and throughout all London Boroughs
Job Purpose
- To support customers with management of their support package.
- To supervise and support staff within the Personalisation team.
Job Summary
- To support people on individual budgets with the co-ordination and management of their support packages and services.
- To support people to access a range of services and activities which meet their support needs.
- To support people on individualised budgets to maximise their support and have services which are value for money.
- To promote HAILs Personalisation services
- To assist in recruitment of Personalisation Workers
- To develop and maintain systems to support the ethos, functions and administration of the of the service
- To liaise with the Sessional Manager to manage the Sessional Bank within the allocated budget
- To work with alongside families, professionals and others including attending reviews and meetings
- To organise and co-ordinate induction and training for Personalisation workers
Duties and Responsibilities
Service co-ordination
To:
- Work alongside individuals and their circle of support to develop support plans that meet their aspirations and needs
- To work with individuals to maximise their budgets and use creative methods to meet all the support plans
- To develop new services to meet the needs of people receiving individual budgets.
- To promote positive risk taking and ensure that risk management processes are in place and updated regularly.
- To attend reviews, strategy meetings, and other professional meetings as required.
Management
To:
- To provide line management, supervision and appraisal to workers within the service.
- To ensure that appropriate support and rota cover is planned and allocated at all times and that this is maintained within the projects resources.
- To assist in setting clear standards and performance targets, monitor staff performance and take action to address any performance issues.
- To ensure that all staff receive appropriate induction, training and development opportunities.
- To participate in the training and development of staff as required.
- To assist the manager to identify the competencies required fulfilling the objectives of the service and determining person specifications, which will secure quality staff.
- To take part in the selection and recruitment of staff as required.
- To update and manage data systems including HR.
Resource Management
Under the direction of the Personalisation Co-ordinator
- Participate in the preparation of the service budgets, implement ongoing monitoring of performance.
- Ensure effective management of petty cash and finance systems.
- Maintain an effective communication and information system within the service.
Other Duties
- To undertake any other duties within the scope of the post as directed by the Personalisation co-ordinator or the Service Director.
- To market and promote the Personalisation service throughout London
- To take part in HAIL managers on-call rota.
HAIL
Person Specification – Deputy Personalisation Co-ordinator Post
CRITERIA / Person Specification for Deputy Personalisation Co-ordinator / (E) Essential /(D)Desirable
EDUCATION
/- Numerate and literate
- QCF Level 3 or 4 in Careor equivalent
D
EXPERIENCE
/- Experience of staff supervision
- One year’s experience of supporting people with learning disabilities within the community.
- Experience of supporting people with a learning disability and mental health needs.
- Experience of supporting people with learning disabilities and behaviours, which may challenge the service.
- Experience of marketing and developing services
- Experience of promoting tenant involvement and participation.
- Experience of care planning and key working
- An understanding and commitment to people having Personalised budgets and individualised services
ATTITUDES
/- A commitment to working in an anti-discriminatory way.
- A clear understanding and commitment to upholding the rights of people with disabilities living within the community.
- A commitment to promoting choice and support for people with disabilities to have control over their own lives, irrespective of their needs or disability.
- A clear understanding of how different people communicate and a commitment to communicate with people who may not use verbal language.
- Ability to support the manager to manage and develop the service to ensure the effective delivery of support services, which are responsive to tenant need.
- Ability to ensure professional effective staff management and to develop and maintain appropriate targets and quality standards for the service.
- Ability to work with the staff team, your line manager and others to resolve service problems.
- Ability to support the manager to manage all resources within agreed budgets.
- Ability to support the manager in ensuring the service complies with all relevant legislation and policy including Health and Safety legislation.
- Ability to use a wide range of information technology, including word-processing, data entry and e-mail.
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