Health and Homelessness Project

Hammersmith and Fulham Health and Wellbeing Fair

Friday 27th February 2015

On the 27th February 2015 the Health and Homelessness Project hosted its annual health and wellbeing fair. The fair was organised and facilitated by the Health and Homelessness Project to inform and educate residents living in supported accommodation or receiving support about the health and wellbeing services in the local area. The fair also provided the opportunity for local services in the area to network with one another and ascertain important contacts. The event ran from 1pm to 4pm and all HHP contacts and all supported accommodation residents and providers in the borough were invited. The health and wellbeing fair was publicised in the St Mungo Broadway bulletin as well as on the People First website.

Thirty three health and wellbeing services registered to attend and thirty two services attended on the day. These services were;

  1. Adult Social Care Services People First
  2. Assistive Technology
  3. Blenheim

  1. Campaign Against Living Miserably (unable to attend on the day)

  1. Cardboard Citizens

  1. Carers Network

  1. Central London Community Healthcare Dental Services

  1. Community Alcohol Support Service

  1. Desta Diabetes

  1. Elgin Close Resource Centre

  1. Groundswell

  1. Hammersmith and Fulham Citizens Advice Bureau

  1. Hammersmith and Fulham MIND

  1. Hammersmith Community Gardens Association

  1. Kick-It

  1. Living well CIC

  1. Look Ahead

  1. Nubian Life Resource Centre/Expert Patient Services

  1. Older Persons Service

  1. Open Access Substance Intervention Service

  1. Reiki Treatment

  1. St Mungo Broadway Art Workshops

  1. St Mungo Broadway Centre Health Team

  1. St Mungo Broadway Homeless Health Matters Campaign Team

  1. St Mungo Broadway Horn of Africa Health and Wellbeing Team

  1. St Mungo Broadway Work and Learning

  1. Stroke Association

  1. Tui Na Massage

  1. Turning Point

  1. Turning Point

  1. Victim Support

  1. Voice Ability

  1. West London Centre for Sexual Health

The HHP coordinator asked services to facilitate and run fun and engaging activities to capture the attention of guests. The Centre Health Team and Horn of Africa Health and Wellbeing Team brought along fruit and made some healthy smoothies, which they handed out to guests on the refreshment stand. The Citizens Advice Bureau offered three mini training sessions on avoiding financial scams and budgeting money. Guests also had the opportunity to receive a free blood pressure check, a free sexual health screening, sign up to the homeless health matters campaign, make a health pledge, sign up to stop smoking courses, take part in alcohol and drug quizzes and receive a free Reiki treatment and Tui Na massage. Turning Point healthy kickers gave guests the opportunity to take part in the fats and sugars game, St Mungo Broadway HHP art workshop provided guests with the opportunity to take part in an art competition and get creative, CLCH Dental Services offered free dental screenings and all services gave out useful information in the form of leaflets, brochures and business cards.

The HHP put on a ‘how well do you know your body?’ quiz and guests were given the opportunity to win a prize by correctly labelling the bones of a skeleton or organs in the human body. Services at the fair were provided with a table, chairs and backing boards loaned from a company called Avcom. The event was hosted in the Assembly Hall in Hammersmith and Fulham Town Hall hired by LBHF and the HHP. The hall provided adequate space for the stalls and boards and ensured the fair was easily accessible and held locally. Signs and posters were created by the HHP Coordinator to ensure guests knew where the event was taking place and guests with limited mobility/who were disabled were signposted to the disability access routes. Upon arrival guests and services were asked to sign a register. Services were given name badges and a map to direct them to their stall and guests were given a goody bag. The goody bags consisted of a yellow pen donated by the Southall branch of the Big Yellow Storage Company, a leaflet of the event created and produced in partnership by the St Mungo Broadway communications team, the HHP and LBHF. The leaflet consisted of a short introductory paragraph, a short poem, a list of services attending the event and a map of the hall on the back to direct guests. The goody bag also consisted of an enlarged map of the event and goody bags were donated by Capita and Share a Smile.

Programmes, posters and maps were created to share information and publicise the event. St Mungo Broadway communications team worked with the HHP to create the official programme for the event (displayed below). Details of the event were emailed to the HHP contacts and the poster was distributed, printed and displayed within many projects. The event was also advertised on

to reach a larger number of people and the St Mungo Broadway Bulletin. The images below show the examples of the publicity that took place;

Design and Publication:

Health and Wellbeing Fair Programme (front and back)

Health and wellbeing fair programme (inside)

Map of the hall:

People First and St Mungos Broadway advertisement:

Twenty mixed baguette platters were donated by Pret a Manger and refreshments were provided by the HHP/Centre Health Team. Posters for the event were created by the HHP and incorporated the H&F logo. Examples of the poster can be seen here;

In total there were 101 guests and a total of 30 guests completed and submitted feedback forms giving their opinion of the day. The feedback form asked guests to;

  • Rate how useful the fair was to them
  • How useful the information provided was to them
  • Which stall they found most useful
  • Rate the quality of the snacks and refreshments
  • Rate the information provided in the programme and volunteers
  • Asked if they found the event easy to access
  • Asked what was enjoyed most
  • Would they recommend the event to a friend
  • Any additional comments

Results from the thirty feedback guest questionnaires have been analysed and input into a database.

  • Health and Wellbeing Fair in general: 23/30 guests found the event very useful and 7/30 found the event useful.
  • Information provided on the day: 20/30 guests found the information provided very useful. 8/30 found the information provided useful. 1 did not answer the question and 1 found the information provided slightly useful.
  • Quality of snacks and refreshments: 16/30 found the quality of food very good, 8/30 found the quality of food good, 5/30 did not answer the question and 1 found the food quality average.
  • Information provided in the programme and by volunteers: 21/30 guests found the programme and verbal information very useful. 8/30 rated it useful and 1 did not answer.
  • Was the event easy to access: 30 guests rated the event easy to access.
  • Would you recommend this event to a friend: 29/30 would and 1/30 would not.

The HHP Coordinator asked each guest to tick which service they found most useful, these results were collated into a points system and the results are displayed below;

Which stall did you find most useful?
CASS / 10
DESTA DIABETES / 10
VICTIM SUPPORT / 9
OASIS / 6
TURNING POINT / 6
CLCH DENTAL SERVICES / 6
CARERS NETWORK / 6
CENTRE HEALTH TEAM / 6
HORN OF AFRICA / 6
STROKE ASSOCIATION / 5
GROUNDSWELL / 5
SMB HOMELESS HEALTH MATTERS / 5
KICK-IT / 4
H&F MIND / 4
REIKI TREATMENT / 4
LIVINGWELL CIC / 4
ELGIN CLOSE RESOURCE CENTRE / 3
CALM / 3
TUI NA MASSAGE / 3
H&F CAB / 3
SMB WORK AND LEARNING / 3
WLSCH / 3
CARDBOARD CITIZENS / 2
LOOK AHEAD / 2
HCGA / 1
NUBIAN LIFE RESOURCE CENTRE / 1
ASSISTIVE TECHNOLOGY / 1
VOICE ABILITY / 1
SMB ART GROUP / 0

Feedback from services shows;

Service / # of people spoken to on the day
New Dawn / 50
Reiki Treatment / 35
Turning Point / 13
Desta Consortium / 80
Carers Network / 7
LBHF Assistive Technology / 37
CLCH Dental Services / 14
Kick-It / 37
Victim Support / 31
Voice Ability / 16
CASS / 30 - 40
Groundswell / 20
Elgin Close Resource Centre / 150
OASIS / 25
Turning Point / 25
SMB Work and Learning / 36
Look Ahead / 10
Expert Patient Service / 23
H&F CAB / 32
CDAS / 31
Livingwell CIC / 33
Homeless Health Matters Campaign / 36
WLCSH / 35 - 40
HGCA / 51
Cardboard Citizens / 21

Highlights from the health and wellbeing fair:

  • 14 guests received dental screenings from CLCH community dental services
  • 17 guests received a sexual health screening and condoms from WLSCH
  • 1 guest self referred to the HCGA gardening course.
  • Services were able to share their information with a large number of people.
  • 1 guest signed up for a stop smoking course
  • Councillor Lukey signed the Homeless Health Campaign charter
  • The event received visits from;

-Cllr Holder

-Cllr Lukey (cabinet member)

-Cllr Fennimore

-Cllr Cowans (leader of the council)

  • Services gave away many leaflets and business cards
  • Meetings have been arranged between service providers to attend team meetings and share information.
  • The event received support from local businesses and other businesses such as; Pret a Manger, The Big Yellow Storage Company, Capita, Harper Collins and Share a Smile.
  • Feedback from guests has been positive
  • Feedback from services has been positive.

Quotes taken from e-mail feedback and form feedback:

I just wanted to say thank you for today’s event, it was so nice to see so many great services, happy residents and staff together. It was a truly great event and an amazing achievement so thank you both.

All of our residents that came really, really enjoyed coming. One resident signed up for support around stopping smoking, one has self referred to a gardening course, and lots of over really positive outcomes!!

Thank you so much

(Sebastian Jackson, Assistant Project Manager, St Mungos Broadway, Hope Gardens)

I would also like to thank you, Julia and everybody else who is involved in organising what was indeed a very successful event, I unfortunately missed it as I was covering staff at HG but the feedback I have had from clients and staff at both services has been very positive, everyone enjoyed it and everyone left with a list of things they wanted to get involved in.

A wonderful event as always, many many thanks again

(Ricardo Lopez, Service Manager, St Mungos Broadway, The Old Theatre and Hope Gardens)

All the residents from TOT have been commenting just how wonderful the Health and Wellbeing Fair was. Am quite sure that everyone who attended benefited from all the diverse stalls present.

(Joanne Smith, Project Worker, St Mungos Broadway, The Old Theatre)

The Well being Fair was very useful for us.
Thank you for all your hard work.

(Howard Tingle, Desta Diabetes Consortium)

I enjoyed seeing the dentist and having a urine test.

(Anonymous, event guest)

I couldn't believe how much is on offer if we just look for it.

(Anonymous, event guest)

I enjoyed talking to different people who are all passionate about supporting vulnerable people to improve their health and wellbeing.

(Anonymous, event guest)

Please keep on doing this event, it is very useful.

(Anonymous, event guest)

Very well organised. Nice mix of attendees from various organisations and service user groups.

(Amie Witherspoon, LBHF Assistive Technology)

We look forward to the next one

(Dorothy McDermott, New Dawn)

Good fair, great to network and meet new people.

(Maria Godfrey, CASS)

Special thanks

Finally, the HHP Coordinator would like to thank all the services for attending the event and giving up their time to host a stall. The volunteers for giving up their time and ensuring the event ran smoothly. The Groundswell team for helping put together the display equipment and reminding service users about the event. The centre health team and Horn of Africa team for serving snacks and refreshments and taking photographs to document the event. The St Mungo Broadway communications team for their help to design the programme. The Town Hall events manager and team for organising the tables and chairs and replying to e-mails. Dom Carey for his assistance with the H&F logo, Jim Shand for advertising the event on people first. Julia Copeland for the assistance and support advertising and promoting the event and all guests who attended the event for coming along and making it a success.

Report produced by Jess Clark, Health and Homelessness Project Coordinator