Issue number: 1
Last updated: November 2012
Document owner: Policy & Practice Team /
Making it Real Priorities and Action Plan
Add Priority Statement here:
1. What’s Working? / 2. What’s not Working? / 3. What should we try? / 4. What are we concerned about and what steps will we take? / 5. Who? / 6. Will do what? (3 +4) / 7. By When?The people using the service go out to the local
Town shopping, banking and to various Restaurants. / People using our service need accessible information about local clubs and “involving people groups” which may be of interest to them / We need to visit the local libraries and search the Internet to collect the information we need and research clubs in the local area that would be accessible.
We need to make sure we are up to date with events and activities happening locally. / We are concerned that we could be missing things going on in the local area. We need to ensure that the people who use our service want to attend the events that they show interest in.
We will find out about all local events and make sure that the people we support have the information they need to make informed choices about if they wish to attend. / Staff team
and people using our services. / Will visit the local libraries and search the Internet to collect the information needed.
Will make sure that the clubs identified are accessible for the people who use our service.
Make sure we are up to date with events and activities happening locally. Find out about local events and make sure that the people we support have the information they need to make informed choices about if they wish to attend. / 4 months
Early April 2013
Those who contributed and agreed to this Action Plan: The people who used our service, the staff team and Manager
To be reviewed: March 2013, by the Manager, staff team and people who use the service.
Making it Real Priorities and Action Plan
Add Priority Statement here:
1. What’s Working? / 2. What’s not Working? / 3. What should we try? / 4. What are we concerned about and what steps will we take? / 5. Who? / 6. Will do what? (3 +4) / 7. By When?Some local shops and the GP surgery acknowledge and openly welcome the people who use our service. / Large chain stores
In Epsom town rarely acknowledge or openly try to welcome or communicate with
The people who use our service. / When visiting the town we should ensure that all shop staff acknowledge and communicate with the person they are serving. We will support the communication by politely referring the shop staff back to the individual concerned and by supporting the individual to help the staff with some advice on “how best to communicate with me”.
This also applies to hospital visits. / We are concerned that shops locally and in town centre, and hospital staff do not recognise the communication disabilities that the people who use our services have. The steps we will take is to provide information about hearing loss, so this starts to changes opinions in the local community and supports understanding of individual communication needs. / The staff team / When visiting town we will
Support staff to communicate directly with the people
Who use our services
Making sure they feel a valued member of their own community.
This also applies to Hospital staff.
We will provide information about our organisation Action on hearing loss, and how to support people who are deaf or who have a hearing loss so this starts to change opinions in the local community and so supports an inclusive approach. / By Early April 2013
Those who contributed and agreed to this Action Plan: The staff team, people who use the service
To be reviewed: April 2013 by the Manager with support from the staff team and people who use the service.
Making it Real Priorities and Action Plan
Add Priority Statement here:
1. What’s Working? / 2. What’s not Working? / 3. What should we try? / 4. What are we concerned about and what steps will we take? / 5. Who? / 6. Will do what? (3 +4) / 7. By When?Staff have a good understanding of some of the personalisation tools we need to use
Staff use the personalisation tools with the people who use our services. They translate information into MAKATON
& PHOTOS, (whichever is the individuals preferred format) / Some additional personalisation tools can be used to support team working and staff need support on how to use these and when.
We have a local PCP champion who we to contact and spend time with to provide us with more information. / We need to look at the rota to provide time and support to staff to explore and use the personalisation tools and use these in creative way to support personalisation within the team and within service delivery. / There is some concern that staff are not yet confident in accessing and using the tools which support personalisation in day to day working.
We need to provide time and opportunities to support staff to feel confident about when and how to use the tools. This then will support personalisation within our team and in our service delivery.
We will contact our PC Champion to arrange time to show staff how the tools can be used to benefit staff members and the people who use the service.
We will follow up in 1:1 supervision and at staff and resident meetings. / All staff and manager / Provide allocated time to staff to support them to understand when and how to use all personalisation tools
Contact our PC Champion to arrange time to show staff how the tools can be used to benefit staff members and the people who use the service.
1:1 supervision, staff and resident meetings will be used to evidence progress of day to day use of the tools and evidence confidence. / March 2013
Those who contributed and agreed to this Action Plan: Manager, Deputy Manager, staff team and people who use the service.
To be reviewed MARCH 2013 by Manager, Deputy Manager, staff team and people who use the service.
Action on Hearing Loss is the trading name of the Royal National Institute for Deaf People (RNID).
Please make sure that you have the latest version of this document, which can be found on The Loop.
Page 6 of 6