Case: Process Control at Polaroid
This case describes the implementation of a statistical process control program at Polaroid. It identifies the problems other than just the technical ones.
Questions:
1. What is your evaluation of Project Greenlight? Consider your opinions in (A) the workforce involved, and (B) the way SPC is conducted in the system. Is the current process in control? You may use the data in Exhibit 5 to support your analysis.
2. Why are the defect types identified by the operators and auditors so different? Who is right? What causes this difference?
3. What actions should Mr. Rolfs take to improve upon the current situation and make it better? Consider factors such as workforce acceptance, customer acceptance, cost, quality, etc. in evaluating the options.
End.
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