Grievances & Commendations Policy
As part of our process of continuous improvement, MEGT Recruitment and Management Services are committed to listening to any grievances or complaints that you have in regards to our services. To this effect MEGT Recruitment and Management Services has designed a Grievance Procedure for the resolution of any grievances about decisions or actions that adversely affect our apprentices, trainees and customers.
It is important to MEGT that you are satisfied with the service we provide. MEGT is continuously trying to improve its service delivery. We will do our best to resolve any issues you may have in relation to our service.
If you have any issues about the service delivery, please contact your MEGT Representative as soon as possible to discuss and address these issues. If you feel the issues have not been resolved or not handled properly, then your complaint can be escalated to your Area Manager or State Manager. If your grievance is still not addressed to your satisfaction, it may be escalated to the General Manager of MEGT RMS.
All complaints escalated to the Area Manager, State Manager or General Manager of MEGT RMS must be recorded in the Complaints Register located in the Management Section of the RMS Staff Intranet by the Area Manager, State Manager or General Manager of MEGT RMS .
If you are an apprentice or trainee you are able at any time to refer your grievance or complaint to the applicable State Training Authority. Details are as follows:
South Australia
WorkReady
Department of State Development
Adelaide SA 5001
Ph: 1800 673 097
Fax: (08) 8463 5654
Web:
New South Wales
Training Services NSW
Department of Industry
Locked Bag 53
Darlinghurst NSW 1300
Ph: 13 28 11 (NSW callers) or (02) 9266 8450 (interstate callers)
Fax: 02 9266 8590
Web: training.nsw.gov.au
Tasmania
Skills Tasmania
GPO Box 536, Hobart, TAS 7001
Ph: Freecall 1800 655 846
Fax: (03) 6234 4358
Web: skills.tas.gov.au
Victoria
Further Education and Skills
GPO BOX 4367, Melbourne VIC 3001
Ph: (03) 9651 9999
Fax: (03) 9637 3564
Web: skills.vic.gov.au
Queensland
Department of Education, Training and Employment
LMB 527, Brisbane QLD 4001
Ph: 1800 210 210
Web: training.qld.gov.au
Western Australia
Department of Training and Workforce Development Apprenticeship Office
Locked Bag 16, Osborne Park Delivery Centre WA 6916
Ph: 13 19 54 (local) or (08) 6551 5499 (interstate)
Web:
Naturally, at MEGT Recruitment & Management Services we are keen to hear good news stories. If you are willing to commend or praise MEGT Recruitment & Management Services or our staff, please feel free to inform us by email to
Approval Date: 25 May 2016
Approved By: National Risk & Compliance Manager