Great Customer Service

Great Customer Service

So what does great customer service really mean to you and your customers?

Do you deliver on it every time?

Irrespective of yourown thoughts or expectations, great customer service is onlygreat if your customer believes it is. So how do you know whatgreat service means to your customers? Have you ever tried asking them?

Your plansfor providing great customer service should always includeunderstandingwhat your customer wants, how you can makelife easier, and how you can helpthem and how you can help them solve their problems

Everyone likes to feel theyknow what’s going on and your customers are no exception.

Keep your customers up to date with the latest products andservices. Show them how they will benefit from the product or service and how the product or service will add value totheir personal or business lives. It maybe an invitation to a seminar or a new way of solving aproblem you know they’ve had in the past.

Great customerservice starts with a warm welcome. There’s no bigger turn-offfor a customer than feeling you couldn’t care less. Worse still is creating the impression that they are taking you away from your personal or business activities.

Showyou appreciate their business by giving yourcustomers the courtesy they deserve and your full and undivided attention

Lastly, it’s importantto remember that your customer’s view of what great servicereally is will be affected by their whole experience with you and your staff and notjust parts of it. Service for customers includes theirentire experience of choosing, buying and then using yourproduct or service.

You may have the best face to face salesforce in your store or the best people in reception or client services department, but if your customers can’t parkoutside then they may never actuallycome in to meet these fabulous people!

Remember to review yourcustomer’s entire service experience with you when you arelooking to makeimprovements.

“Always under promise and over deliver”- There’s a real skill to managingyour customer expectations and it’s worth putting in the hard work to get this right.It’s very tempting to rush a job through to try and meet customerdemands, but “Murphy’s Law” says somethingunexpected will happen to mess up your plans. Plan forthe unexpected and you’ll find yourself delivering on your promises more frequently, without harassing your staff or burning yourself out.

Cell 0828009057 -