JEANNÉ M. TATRO

221 Chalmers Street (413) 782-8372

Springfield, MA

Objective:

To obtain a full time position utilizing my existing skills in a growth-orientated company with diverse job responsibilities, ongoing opportunities and career advancement.

EXPERIENCE

GOOD DEAL AUTO, Springfield, MA 8/2005 -Present

Office Manager

  • Various job duties.
  • Answering the phone, taking messages, checking email and answering email.
  • Keeping the car inventory up to date via the internet and the inventory log book.
  • Filling out sales and purchase orders, warranties, odometer statements, RMV-1’s.
  • Filling out insurance paperwork.
  • Making sure all correct and necessary paper work is included in customer’s file for financing.
  • Photocopying necessary documents for customer’s file.
  • Filling out Titles.

NATIONAL IN STORE, Springfield, MA 11/2004 -Present

Merchandiser/Demonstrator

  • On call for various job opportunities.
  • Demonstrated Keurig Single Cup Coffee Maker at Filene’s Department Store and Bed Bath and Beyond Store.
  • Had to know and understand the product and services myself thouroughly to be able to answer customer’s questions.
  • Merchandised aisle signs for Staples Office Stores.
  • Communicated effectively with my manager and the store’s managers regarding any questions, concerns or services.

HALLMARK, Springfield/Holyoke, MA 12/2004 - Present

Merchandiser

  • Read and execute planograms.
  • Build and maintain displays.
  • Order inventory.
  • Price items.
  • Stock items on shelves according to planogram.
  • Act as a liason for my manager and store’s managers.

PUMP IN MARKET, Springfield, MA 11/2004 – 1/2005

Cashier

  • Trained new employees and helped them to get their work done on time.
  • Maintained a positive atmosphere for all types of customers and employees.
  • Created satisfactory procedures when there was a problem.
  • Responsible for keeping store clean.
  • Responsible for keeping all lottery and cash accounted for.
  • Responsible for pricing, ordering and stocking items.
  • Put newspapers together.
  • Responsible for closing the store.
  • Responsible for building displays and maintaining them.

DB MART, Springfield, MA 8/2004 – 11/2004

Cashier

  • Trained new employees and helped them to get their work done on time.
  • Maintained a positive atmosphere for all types of customers and employees.
  • Created satisfactory procedures when there was a problem.
  • Responsible for pricing, ordering and stocking items.
  • Responsible for keeping store clean.
  • Responsible for keeping all lottery and cash accounted for.
  • Responsible for pricing, ordering and stocking items.
  • Responsible for building displays and maintaining them.
  • Put newspapers together.
  • Responsible for closing the store.

UNITED STATES POSTAL SERVICE, Springfield, MA 11/2003 – 1/2004

Priority Mail Postal Center (PMPC)

Mail Handler

  • Sorted mail by the first 3 digits of the destinating and originating mail and packages.
  • Worked on the belt to sort the mail to go to all the destinating and originating mail to be sorted by each individual section.
  • Unloaded the mail off the trucks.
  • Loaded the belt with the mail.
  • Paid careful attention that the flat mail would be separated and the heavier packages were separated.
  • Weighed the mail.
  • Organized the mail in the areas that the different sections would pick it up at to be sorted by them.
  • Bagged the mail to be shipped out.
  • Paid careful attention for spilled packages, broken packages, open packages and suspicious mail.
  • If there was spilled, broken, open or suspicious mail, followed procedures to clear it up.
  • Worked directly with and for the supervisors and as a team with the rest of my sections.
  • Helped the other sections when they were falling behind.
  • Followed direct orders/directions closely as given by supervisors and management.

BARNES AIR NATIONAL GUARD, Westfield, MA 4/1996 – 10/2002

Security Police

Administrative Assistant

  • Typed various documents, such as memorandums, orders, attendance records and letters of reprimand.
  • Performed various office duties, such as answering phones, making copies, sending faxes, delivering mail, replying to emails and taking messages.
  • Worked directly with the Commander and the First Sergeant of the Security Forces Squadron.
  • Performed as a Security Police Augmentee when necessary.
  • Performed Guard Duty.
  • Performed Parking Duty.
  • Performed KP Duty.
  • Met physical requirements, weight requirements and educational requirements throughout my time of duty.

RCN CORPORATION, Springfield, MA 6/2001 – 8/2002

Customer Service – Cable TV/Telephony

  • Used excellent customer service skills
  • Responsible for providing superior customer service to cable television and telephone customers in a call center environment.
  • Responsibilities included receiving, inputting and administering all aspects of the Customer Service process, including pricing, product knowledge, customer emergency resolution and up selling products.

APPLETON SECURITY, Springfield, MA 3/2001 – 8/2001

Security Police

  • Perform Security Checks around buildings.
  • Make sure that offices were locked and secure.
  • Check boiler temperatures.
  • Monitor and direct incoming and outgoing traffic.
  • Police the parking lot to make sure that employees/visitors were parked in the correct designated areas and that they had valid parking permits.

UNION-NEWS, SUNDAY REPUBLICAN 5/1999 – 11/1999

Springfield, MA

Arts and Living Editor

  • Answered multi-line phones, answered questions, transferred calls, took messages and solved problems.
  • Responsible for typing Movie Listings, Club Listings, Anniversaries, Engagements, the Ellen Kenney Food Column, Michael Tougias Outdoor Column, Senior Section, the Travel Column, the House of the Week, Project of the Week, News and Notes and Corrections.
  • Responsible for getting the articles typed, edited and submitted by deadlines.
  • Worked directly with and for the Arts and Entertainment Editor, Features Editor, Paginators, Graphics Department, Photographers, Reporters and the General Public.

DAIRY MART, Springfield, MA 8/1998 – 8/2000

Cashier

  • Trained new employees and helped them to get their work done on time.
  • Maintained a positive atmosphere for all types of customers and employees.
  • Created satisfactory procedures when there was a problem.
  • Responsible for pricing items and stocking the shelves.
  • Responsible for keeping store clean.
  • Responsible for keeping all lottery and cash accounted for.
  • Responsible for pricing, ordering and stocking items.
  • Put newspapers together.
  • Responsible for building displays and maintaining them.
  • Responsible for closing the store.

CVS PHARMACY 8/1998 – 8/2000

Ware, Ma and Springfield, MA

Cashier

  • Responsible for incoming and outgoing photo-print orders.
  • Trained all new employees and helped them to get their work done on time.
  • Maintained a positive atmosphere for all types of customers and employees.
  • Created satisfactory procedures when there was a problem.
  • Responsible for pricing items and stocking the shelves.
  • Responsible for keeping store clean.
  • Responsible for keeping all cash secure and accounted for.
  • Responsible for pricing, ordering and stocking items.
  • Put newspapers together.
  • Responsible for building displays and maintaining them.
  • Responsible for opening and closing the store.

MCI/VISTA TECHNOLOGY, Holyoke, MA 5/1997 – 11/1998

TTY/TDD Phone Operator

  • Responsible for making calls for and to the Deaf and Hard of Hearing.
  • All phone calls were answered within 30 seconds of the call coming into the call center.
  • All data was typed verbatim into the computer as the customer spoke.
  • All data was read verbatim to the hearing customer.
  • Typed an average of 75-85 WPM.

REGENCY THERMOGRAPHERS, West Brookfield, MA 5/1997 – 6/1998

Graphic Artist

  • Designed and typeset business cards, logos, letterhead, envelopes, wedding invitations, social invitations, baby announcements and other various graphic applications to the customer’s request.
  • If the customer did not know how they wanted something to look or have a logo, I used my own creative influence to do a commendable job on the project.
  • Responsible for knowing the leading spacing, fonts and font sizes by eye and then matching it up with keys to make sure project was accurate.
  • All projects were to be met by deadlines.
  • Responsible for teaching new employees how to use the equipment.
  • Helped employees in the Foiling Department to get caught up, stamping napkins and matchbook covers and training new employees in the Foiling Department.
  • Worked in the Blackroom to print the negatives and match it up to the samples to make sure that they were lined up accurately and would fit on the stock chosen.
  • Get the final print to the printing room to be printed.

WEST BROOKFIELD TOWN HALL, West Brookfield, MA 5/1995 – 10/1995

Administrative Assistant

Water Collector’s Assistant

  • Responsible for various office and telephone duties.

EDUCATION

Springfield Technical Community College, Liberal Arts Transfer, 1997

Springfield Technical Community College, Computer Networking and Programming, 1998

Keesler Air Force Base, Biloxi, MS, Certificate, Personnel/Administration, 1996, Typing 75 WPM

Lackland Air Force Base, San Antonio, TX, Certificate, Basic Training – Air Force, 1996, Honor Flight

Quaboag Regional High School, Warren, MA, Diploma, General Studies, 1996, Cross Country, Spanish Club, Spirit Team, Chorus, Aide for Art Teacher, Home Economics Teacher, Substitute Teachers and Principal’s Office

Community Involvment

The Prospect House Children's Shelter, Volunteer of Donations, 2003-Present

Frederick Harris Elementary School, School Centered Decision Making Team (SCDM), 9/2004-Present

Frederick Harris Elementary School, PTO Member, 9/2004-Present

Frederick Harris Elementary School, Printer Cartridge Pickup/Donations, 9/2004-Present

East Forest Park Civic Association, Secretary 12/2004-3/2005