"Germany's customer champions": DPD iloxx is honoured for outstanding customer focus
• Award presented by the F.A.Z. Institute, Deutsche Gesellschaft für Qualität e.V. (German Association for Quality) and forum! GmbH
• For the sixth time in succession Nuremberg-based DPD iloxx eService GmbH receives the award for "Germany's customer champions"
Nuremberg/Aschaffenburg, 12 May 2017 – DPD iloxx eService GmbH is once more among "Germany's customer champions". This is already the sixth time that the subsidiary of parcel and express service provider DPD has received this accolade. The award is based on a survey of parcel shippers, covering such aspects as corporate image, customer orientation and customer service. The competition is organised by the F.A.Z. Institute, Deutsche Gesellschaft für Qualität e.V. (German Association for Quality) and forum! GmbH. This new award comes only a short time after the high standard of customer focus shown by DPD iloxx eService GmbH was rewarded with a prize in the "TOP Service" competition in April of this year.
"We are delighted that we are once more among 'Germany's customer champions'," states Daniel Penno, CEO of DPD iloxx eService GmbH. "What is especially important to us is the fact that this assessment is based directly on the ratings and experiences of our customers."
DPD iloxx eService GmbH was founded in 1999 as iloxx AG by Volker Hofmann and IT specialist Matthias Emmel, and has been a wholly-owned DPD subsidiary since 2011. At the iloxx head office in Nuremberg a team of over 250 are responsible for a major part of DPD's customer service for shippers and consignees – either by telephone, email or chat, and on social channels such as Facebook and Twitter. In addition DPD iloxx also provides support for online portals such as MyDPD Business, with which DPD's customers can place and conveniently manage their parcel shipping orders.
Image: For DPD iloxx the accolade of "Germany's customer champion" is the company's second award for excellent customer focus within a very short time.
The image is available in print quality at https://www.dpd.com/de/Home/Ueber-DPD/Presse-Center/Pressemitteilungen.
About DPD
DPD Germany is part of DPDgroup, the second-largest international parcel delivery network in Europe. Throughout Germany DPD has 77 depots and 6,000 Pickup parcelshops. A workforce of 8,000 and 10,000 delivery drivers are in daily operation on behalf of the company’s customers. Every year the No. 2 on the German parcels market ships around 350 million parcels – providing carbon-neutral transport operations at no additional cost to the customer.
Through innovative technology, local knowledge and dedicated customer care, DPD provides the best possible experience for both shippers and shoppers. DPD’s industry-leading Predict service is setting a new standard for keeping customers closely in touch with their delivery, with real time tracking of their delivery, a one-hour delivery window and a range of options for redirecting parcels. In recognition of this innovation DPD Germany received several awards like the Digital Transformation Award or the UX Design Award.
As part of DPDgroup, DPD in Germany has access to over 28,000 local Pickup points across Europe, and delivers to 230 countries worldwide. DPDgroup’s 30,000 people work together to deliver more than 4 million parcels each day. The sole shareholder in DPD is GeoPost, a wholly-owned subsidiary of Le Groupe La Poste. GeoPost posted sales of €6.2 billion in the year 2016.
Press contact
DPD Germany
Peter Rey
PR officer
Wailandtstraße 1
63741 Aschaffenburg
Tel.: +49 (0)6021 492-7066
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