AAA and Randstad Partnership

Frequently Asked Questions

Who is Randstad?

Randstad US, headquartered in Atlanta, GA, is a leading employment services provider of nearly 350 branches and client-dedicated locations in the United States. Randstad’s 1,200 employment experts put an average of 45,000 people to work each week.

Randstad US is a wholly owned subsidiary of Netherlands-based Randstad Holding nv, an $22 billion global provider of HR services and the second largest staffing organization in the world. With 4,200 offices in 43 countries around the globe, Randstad plays a pivotal role in shaping the world of work. Founded in Amsterdam in 1960, Randstad began operating in the United States in 1993.

What are the services that Randstad provides?

Randstad offers a comprehensive range of HR services to our clients. Providing temporary, temporary to hire, direct hire and outsourced placement services for local and global customers and fulfill all aspects of commercial and professional staffing within Accounting & Finance, Office & Administration, Engineering, Healthcare, IT, Legal, Life Sciences and Manufacturing & Logistics. Other offerings include payrolling, managed services, recruitment process outsourcing and HR consulting services. Randstad provides skill assessments, career counseling, training, health coverage and 401(k) to eligible internal and external employees.

Randstad provides full staffing services and vendor management services for AAA including:

  • Single point of contact for AAA hiring managers for all temporary staff requirements
  • Substantial cost savings via national rate card, providing lower mark-up rates. Temp to Hire and Direct Hire staffing.
  • Best practice service levels
  • Contingent Labor Management
  • On-boarding and off-boarding processing of contingent labor
  • Operational reporting
  • Quality assurance
  • Performance measurement reporting

What is the nature of the relationship between AAAand Randstad?

AAA and Randstad have partnered together since 2005. Randstad is AAA’spreferred strategic staffing partner for all hiring needs.

Who is responsible for oversight of the AAA/Randstad partnership?

AAA: Your local HR Business Partner

RandstadNational Contacts:

Carol Harris, NationalAccount Director

(317) 847-6408

Jarita Stephens, Client Delivery Manager

(502) 689-4651

What type of support will I get from Randstad?

Each local Randstad office has a representative to assistAAA. This contact will provide the necessary assistance required by the AAA hiring manager.

A listing ofRandstad’s local offices can be found by referring to Randstad’s website ( or you may contact the National Account Director/Client Delivery Manager.

Can Randstad help with my direct hire staffing needs?

Yes. Your local Randstad representative will be able to assist you.

What are the benefits to AAA from using Randstad?

There are a number of benefits from using Randstad. These include:

  • Single point of contact for AAA hiring managers for all temporary staff requirements
  • Substantial cost savings via national rate card, providing lower mark-up rates
  • On-boarding and off-boarding services
  • Consolidated billing for temporary services
  • Robust quality assurance programs
  • Operational reporting

Cost Savings for utilizing a temporary talent compared to aAAA hire (review attached document below).

What are our negotiated mark-up rates? Markup pricing attached. Temp to hire and Direct Hire locally negotiated.

What if I use a supplier besides Randstad?

We encourage all AAA hiring managers to fully engage in our partnership with Randstad. The success of the Randstad program relies on usage of their services and taking advantage of the national rate card.

How do I handle supplier calls from other staffing firms soliciting business from AAA?

AAA has entered into a national agreement with Randstad. Any questions or concerns should be directed to your local HR Business Partner. The program participation and process will then be explained to the supplier, and any questions they may have will be answered.

Remember, in order to realize maximum benefits from the program, all hiring managers are asked to work with Randstad for procurement of all external resources.

How do I provide feedback to Randstad?

Contact your local Randstad representative or the National Account Director and Client Delivery Manager. Randstad is committed to providing high quality temporary help that meets our needs in all of our offices.

October 2015