STATEMENT OF WORK (SOW)
FOR LTASC II TORP #XXXX
1. Enter the Admin Level Required (e.g., Administrative Assistant, Level 2)
2. ORGANIZATION
Enter the Name of the Requesting IC and Office within the IC. Below is an example.
National Cancer Institute (NCI)
Center for Cancer Research (CCR)
Laboratory of Cellular & Molecular Biology (LCMB)
3. OBJECTIVES
Under this task order, the contractor will independently provide support services to satisfy the overall operational objectives of the Enter name of the IC (e.g., National Institute of Allergy and Infectious Diseases). The primary objective is to provide services and deliverables through performance of support services.
4. SCOPE
The following tasks are within the Labor Category Description for Enter the Admin Level Required (e.g., Entry Level Administrative Assistant). The Enter the Admin Level Required will have a wide range of responsibilities. The contractor shall:
· List the duties/tasks required for the position- please make sure that the duties/tasks are appropriate for the admin level being requested.
Contractor should be knowledgeable in the operation of office equipment (computers, copiers, fax machines, labelers, etc.) to scan, file and/or store both electronic and paper documents for future reference. In addition, he/she should be proficient in Microsoft applications (Word, Excel, etc.).
5. REPORTING REQUIREMENTS
Enter any reporting requirements required or type in N/A.
6. DELIVERABLES:
See Performance Evaluation Standard for deliverables.
7. LEVEL OF EFFORT:
Enter the number of positions required, admin level for each position along with the number of hours anticipated. Consider 2000 hours if the position cannot be left vacant when the original administrative support personnel is on leave or out sick. Otherwise consider 1920 hours.
See below for an example for an Admin 2.
· One ADMIN 2: One Year - 1920 Hours (Government Customer will not need temporary admin contractor employee if regular admin contractor employee will be out of the office (sick, vacation etc.).
Below is text that can be used depending on the admin level being requested.
General Clerk I (Clerk 1)
At a minimum the Clerk 1 duties includes following a few clearly detailed procedures in performing simple repetitive tasks in the same sequence, such as aide in laboratory/clinical center, filing precoded documents in a chronological file or operating office equipment, e.g., scanner, photocopier, or printer. A minimum of high school diploma or GED is required.
General Clerk II (Clerk 2)
Follows a number of specific procedures in completing several repetitive clerical steps performed in a prescribed or slightly varied sequence, such as coding and filing documents in an extensive alphabetical file, data entry, simple posting to individual accounts, opening mail, running mail through metering machines, and calculating and posting charges to departmental accounts. Little or no subject-matter knowledge is required, but the clerk needs to choose the proper procedure for each task. A minimum of high school diploma or GED is required.
Administrative Assistant 1 (Admin 1)
The Admin 1 performs administrative functions. Duties include generic clerical skills such as greeting and directing visitors, fielding phone calls, scheduling meetings, responding to callers, taking minutes, composing memos, transcribing, developing presentations, generating reports, and monitoring invoices and expense reports. Must have basic computer skills to conduct internet research and perform data entry. Additional duties may include filing and faxing. A minimum of high school diploma or GED is required.
Administrative Assistant 2 (Admin 2)
In addition to the skills defined under the Admin 1 level category, the Admin 2 performs administrative and office support activities that require an ability to multi-task and assist multiple NIH employees at once. More advanced computer skills are required as the assistant will be required to perform word processing, spreadsheet management, and conduct more advanced internet research. Also, reviewing and disseminating memorandums to staff; conducting documents control for routing through office; preparing purchase request for small purchases, reviewing draft policies, standard operating procedures, and memorandums for grammar and format; coordinating travel and submitting data into the NIH travel system; compiling equipment requirements for office staff (e.g., laptops, printers, monitors); preparing training requests; and preparing matrix of office needs. Staff in this category must have a minimum of a high school diploma and two (2) years of related work experience.
Senior Administrative Assistant (Admin 3)
In addition to the skills defined under the Admin 2 level category, the senior administrative assistant is expected to perform more complex administrative tasks and will typically be supporting senior-level staff. Responsibilities include those described for administrative assistant but require more work experience within each function. Advanced computer skills and internet research skills are required. The position requires the assistant to perform a variety of administrative functions such as creating and analyzing written documents for dissemination to leadership, compiling information for outside inquiries and reports, and developing and maintaining tracking tools to be used for reporting data. .A high level of creativity is expected. Prior work in a scientific research environment for a large Federal agency, as well as a firm knowledge of business administration is desired. A college degree or a high school diploma and four (4) years of related work experience are required for this position.
Executive Assistant (Admin 4)
The executive assistant performs administrative duties for executive management. Relieves the executive of administrative type functions in order to increase the time an executive has available for executive level responsibilities This position requires the ability to perform all tasks of the other positions, but requires advanced computer and internet research skills. May handle a wide variety of situations and conflicts involving the clerical and administrative function of the office. Responsible for confidential and time sensitive material. Prepares routine and advanced correspondence including letters, memoranda, and reports. Relies on experience and judgment to plan and accomplish goals. Candidate should have the ability to work well with all levels of management and staff. Prior experience in a scientific research environment for a large Federal agency is preferred. A comprehensive understanding of NIH, its organization and culture is also desired. A college degree and four (4) years of related work experience or a high school diploma and eight (8) years of related work experience are required.
8. QUALIFICATIONS:
Enter qualifications that are in line with the admin level requested. See below for minimum requirements for each labor category. You add additional qualifications as they apply to your task order.
Clerk 1
· A minimum of high school diploma or GED is required.
· …[add other qualifications as needed for your task order]
Clerk 2
· A minimum of high school diploma or GED is required.
· …[add other qualifications as needed for your task order]
Admin 1
· A minimum of high school diploma or GED is required.
· Must have basic computer skills
· …[add other qualifications as needed for your task order]
Admin 2
· A minimum of a high school diploma, GED, is required and two (2) year related work experience.
· Ability to multi-task and assist multiple NIH employees at once
· Possess more advanced computer skills
· …[add other qualifications as needed for your task order]
Admin 3
· A college degree or a high school diploma and four (4) years of related work experience
· Ability to perform more complex administrative tasks
· Ability to support senior level staff
· Possess advanced computer skills
· Ability to perform a variety of administrative functions
· …[add other qualifications as needed for your task order]
Admin 4
· A college degree and four (4) years of related work experience or a high school diploma and eight (8) years of related work experience
· Ability to perform administrative duties for executive management
· Possess advanced computer and internet research skills
· Responsible for confidential and time-sensitive material
· Prepares routine and advanced correspondence
· Ability to work well with all levels of management and staff
· …[add other qualifications as needed for your task order]
9. TASK ORDER CONTRACT TYPE: Enter the task order contract type. Task order may be either Firm Fixed Price or Labor Hour.
10. PLACE OF PERFORMANCE: Enter the address of the location where the work will be performed. See below for an example.
NIAID, 10401 Fernwood Road, Bethesda, MD (main office location)
11. OPERATIONAL HOURS: Enter the hours of operation expected to be performed by the administrative support personnel. See below for an example.
8:00 am – 4:30 pm
12. PERIOD OF PERFORMANCE:
Period of performance is for one year upon award of this task order contract plus X option years.
The number of option years available to you on your task order depends on where we are in the master contract’s period of performance at the time of task order award. For example, task orders awarded during the base year of the master contract may have up to 4 option years but task orders awarded during the final year of the master contract will have no option years. See the table below.
TASK ORDER AWARD DATE / OPTION YEARS AVAILABLEJanuary 11, 2016 – January 10, 2017 / (4) Four
January 11, 2017 – January 10, 2018 / (3) Three
January 11, 2018 – January 10, 2019 / (2) Two
January 11, 2019 – January 10 2020 / (1) One
January 11, 2020 – January 10, 2021 / (0) Zero
13. SAFETY ISSUES: Enter any safety issues that need to be disclosed to the offerors or enter N/A if there are none.
14. GOVERNMENT-FURNISHED EQUIPMENT, BADGE, KEYS AND/OR FACILITIES PROVIDED: Enter any Government furnished equipment will be provided to contractor. See below for an example and edit as it applies to your task order.
Workspace, computer, telephone and other electronic equipment as necessary will be provided.
15. SECURITY CLEARANCE:
Work under this delivery order is
___X _UNCLASSIFIED
______SECRET
______TOP SECRET
The contractor shall comply with all applicable Homeland Security regulations and procedures during the performance of this delivery order. The contractor shall not disclose and must safeguard procurement sensitive information, computer systems and data, privacy act data, and Government personnel work products that are obtained or generated in the performance of this delivery order. If necessary, the contractor will be required to provide clearances for personnel requiring access to Government computers and workstations.
16. NON-PERSONAL SERVICE STATEMENT:
Contractor employees performing services under this order will be controlled, directed and supervised at all times by management personnel of the contractor. The contractor’s management shall ensure that employees properly comply with the performance standards outlined in the Performance Evaluation Standard (PES). Contractor employees will perform independent of and without the supervision of any Government official. Actions of contractor employees may not be interpreted or implemented in any manner that results in any contractor employee creating or modifying Federal policy, obligating the appropriated funds of the U.S. Government, overseeing the work of Federal employees, providing direct personal services to any Federal employee or otherwise violating the prohibitions set forth in Parts 7.5 and 37.1 of the Federal Acquisition Regulation (FAR). The Government will control access to the facility and will perform the inspection and acceptance of the completed work.
17. PROPOSAL INSTRUCTIONS: Provide any specific proposal instructions applicable for your task order. See below for an example and edit as it applies to your task order.
The proposal instructions are designed to provide general guidance for preparing proposals as well as providing specific instructions on proposal organization, format, and content. Responders must include all documents and information requested and should be submitted in accordance with the instructions. The responder is cautioned to follow the instructions carefully, as the Government reserves the right to make an award based on initial proposals received without discussion of such proposal.
Responders must submit a proposal that is self-sufficient and responds directly to the requirements of the Task Order Request Package (TORP). The proposal should be clear, concise, and include adequate detail for effective evaluation. The proposal must not simply rephrase or restate the Government's requirements, but rather provide convincing rationale to address how the responder intends to meet the requirements of the TORP. The proposal must contain sufficient information to enable the Government to fully evaluate and determine the responder’s capability to comply with the requirements identified in the TORP. The Government will evaluate proposals based on the information presented in the responder's submission. Responder must submit with their proposal a list of names and telephone numbers of persons authorized to conduct discussions/negotiations.
The responder must provide its proposal with a cover sheet that contains the company’s name, address and telephone number, name and title of the person authorized to sign and negotiate the TO, TORP number as indicated in eGOS, and the original date of proposal. The original date shall be located in the upper right hand corner of the cover sheet.
Vendors shall include separate technical and business proposals.
Business proposals should be based on a XXXX hour work year.
Errors or omissions may affect your rating or consideration.
Proposal Organization and Format
The response should consist of two (2) volumes. The volumes are: Volume I – Technical Submission and Volume II – Business Submission. These shall be uploaded via the eGOS System.
Proposal must comply with the page limitations and format specified for each volume. Information submitted beyond limitations identified will not be evaluated. The follow-on paragraphs provide the specific information required for each volume.
Volume / Format / Page LimitationVolume I – Technical Submission / MS Word; PDF / 5 page limit
Volume II – Business Submission / MS Excel / None
· Volume I – Technical Submission. Proposals shall clearly demonstrate the Offeror’s ability to fulfill all the technical requirements of this TORP. Narratives shall be provided in a manner that clearly demonstrates a thorough understanding of all related services to be provided.
o Technical Acceptability Standard 1: Resume. The Contractor shall provide a copy of their resume thoroughly detailing their job qualifications associated with the requested labor category. The resume shall demonstrate the skills considered necessary for successful performance of the required tasks listed in the statement of work. Address the knowledge, skills, training, and education levels for this labor category. Simply claiming the proposed qualifications is not acceptable.