LISA R. ENGLISH
Flower Mound, TX 75022 ∙ Cell: (469) 387-2788
www.LinkedIn.com/in/LisaREnglish
EXECUTIVE PROFILE
High-energy, results-oriented financial business leader who leverages innovative solutions to streamline processes, right-size inventory and mitigate loss and risk. Accomplished leader with demonstrated ability to deliver mission-critical results via establishing key relationships needed to thrive in a fast moving, complex industry. Attracts, develops and coaches key staff to partner in goal achievement.
KEY QUALIFICATIONS
· Process Improvement / · P&L Monitoring / · Team Accountability· Loss Reduction / · Capacity Planning / · Customer Centric
· Cost Benefit Driven / · Compliance Minded / · Default Operations
· Root Cause Analysis / · Mortgage Default Regulations / · Cross-functional Partnership
· Regulator Experience / · RCSA Development / · Risk Mitigation
CORE ACCOMPLISHMENTS
· Led Government Claims inventory reduction of over 50% via implementation of improved reporting, goal establishment, and innovative asset disposition strategies
· Spearheaded Government Claims loss reduction of over 40% via implementation of processes to improve claim filing turn times and strategic clarification of line item recoverability while considering government regulations and balancing risk
· Championed root cause analysis to identify key upstream opportunities to reducing losses by way of partnering with senior management, Legal, Risk, and compliance for awareness and process improvement during default servicing
· Initiated process to dispute government demands leading to $6M+ in loss savings in a one year period alone
· Restructured USDA claim filing entire process from hiring a new team, implementing all new reporting, training, processes, controls and establishing a new and favorable relationship with USDA management
· Identified improper GSE payment practice leading to $60M+ in recoveries
· Drove process to dispute and reduce compensatory fee losses by over 50% using a proven rebuttal strategy
· Reduced post crisis REO inventory by over 75% due to innovative pricing, repair and disposition strategies
PROFESSIONAL EXPERIENCE
JPMorgan Chase: Default Claims, Lewisville, TX 2013 – Present
Mortgage Banking – Executive Director – Government Claims (2016-Present)
Responsible for managing ~$1B annually in corporate advance recoveries for FHA, VA and USDA insured portfolios while effectively manage staff of 66 FTE and 160 consultants with high expectations of adherence to all regulatory requirements, quality, efficiency and delivery while maximizing returns and maintaining a positive working environment.
Mortgage Banking – Executive Director – Default Claims (2014-2016)
Responsible for managing ~$2B annually in corporate advance recoveries for FNMA, FHLMC, FHA, VA, private investors and MI serviced portfolios while effectively managed staff of 133 FTE, 160 consultants and 48 FTE offshore. Key accomplishments were reducing inventory by over 50% while increasing claim filing recovery by over 30% average per loan by diligence with investors and improved processes and controls. Instrumental in identifying inaccurate claim denials and recovering $60M+ with additional opportunity identified.
Mortgage Banking – VP III – Default Recon and Loss Mitigation Claims (2013-2014)
Responsible for managing ~$0.5B annually in corporate advance recoveries for FNMA, FHLMC, FHA, VA, private investors and mortgage insurance serviced portfolios for alternatives to foreclosure while effectively managing a staff of 120 FTE. Partnered to address financial discipline and communication with Finance and Accounting for accurate loss reserve establishment and maintenance. Managed Default Reconciliation department responsible for reconciliation post retention treatment to ensure accurate charges to the customer per legal and regulatory requirements.
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Citigroup, Las Colinas, TX 2000 – 2013
CitiMortgage – SVP REO, Valuations, Hazard Claims, Compensatory Fees & Investor Rptg (2011 – 2013)
Effectively managed REO portfolio of 4,000+ assets for controlled and appropriate liquidation strategy reducing loss severity by over 6% in less than a year through repair and other strategic initiatives while achieving record high Sales Price to Value and record low inventory turn time. Also managed GSE Compensatory Fee process including operational process gap identification and correction to mitigate future compensatory fees; oversight of billing and rebuttal process for maximum fee discounting; collaborated with Risk and Finance to project future period compensatory fees for appropriate accounting treatment including accruals and reserves; interfaced with Citi Senior Management for education on process improvement as well as requesting assistance to engage the GSEs and FHFA for reasonability of charges and allocated timelines. Responsible for managing Investor Default Reporting team of 73 onshore and 168 offshore providing outstanding loan level servicing and scorecard management for the Serviced For Others portfolio and Default Valuation process for Mortgage Banking. Managed, implemented and provided oversight for key controls including NMS Settlement and OCC regulations.
CitiMortgage, Inc. – VP Strategic Initiatives (2007 – 2011)
Responsible for research, development, implementation, monitoring and measurement of Strategic Initiatives designed to improve processes, reduce expenses, generate revenue and improve the Customer experience. Implemented MHA programs following all regulatory guidelines including HAMP, 2MP, UP and HAFA in addition to proprietary workout treatments; responsible for process design, communication, execution, training, reporting and program monitoring driven by both firm and customer-centric needs; Effectively managed exempt level staff of five individual contributors.
Citigroup: CitiFinancial Auto & NAO&T (2001 – 2007)
BP&A – Financial Planning Manager
Strategically created, analyzed and processed monthly, quarterly and annual incentives while maintaining a $41.7M incentive expense budget for five business units and more than 1,000 employees. Facilitated and streamlined controls, processes and procedures for improved analysis, accuracy, audit fulfillment and operational support. Created and implemented financial process for capital budgeting while acting as the liaison between IT, Project Office, Operations, Finance and Steering Committee to enable efficiencies and eliminate redundancies and identify cost benefit opportunities to prioritize strategic initiatives. Monitored $40M Capital Budget for variances in addition to maintaining compliance guidelines.
The Associates/CitiCapital (2000 – 2001)
Financial Analyst
Responsible for timely and accurate monthly P&L close, revenue and expense forecasting, annotated financial variances for discussions with Senior Management and making business decisions for multi-million dollar relocation company branch. Also created ad hoc modeling for statistical analysis, loss reduction and process improvement
EDUCATION/INVOLVEMENT
University of Texas at Dallas, Dallas, TX
Masters of Business Administration - 2005
· Cumulative 3.99 GPA
· Beta Gamma Sigma inductee (April 2006)
Texas A&M University, College Station, TX
Finance, Bachelor of Business Administration - 2000
· Dean’s List – 1999, 2000
Women On the Move Engagement
Relay for Life – Cancer Awareness Fundraiser & Walk Participant
Locks of Love – 2 Time Donator
Parkinson’s Speak Out – Fundraiser & Walk Participant
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