Fixed Line Voice

Fixed Line Voice

Solution Architect Job Description

G3 Comms enables organisations all over the world to optimise their processes through communication innovation and customer satisfaction. Offering unrivalled technical expertise and integration skills we bring together world-class technology and in-house software applications. Working with a global eco-system of leading vendors we provide our customers with access to world class technology, helping them increase productivity and efficiencies.

Solution Architecture and Design is a vital role within our sales and delivery processes; The Solution Architect is responsible for the development of the overall vision that underlies the projected solution and transforms that vision through execution into the solution.

Who are we looking for?

You will be a self-motivated team player who is passionate about high quality customer service. As a key advocate for G3’s products and services you will be responsible for actively driving and managing the technology evaluation stage of the sales process.

What is expected of you?

The primary role of the Solution Architect is to undertake technical ownership and responsibility for small to medium sized opportunities and accounts. You will provide the role of a trusted advisor to both our valued customers and Account Managers. It is vital that you retain ownership of your solutions from early inception through to project delivery and customer acceptance.

Design team members must maintain open communication with internal technical support, implementation and marketing teams as well as vendors, suppliers and partners. You will ensure that you’re always up to date with new or planned products, features, technical issues, advertising campaigns and promotions.

You will also be required to provide feedback to the company regarding evolving customer preferences, complaints and needs, and competitive efforts and trends in the overall industry and marketplace.

Solution Architects must be able to:

  • Articulate technology and product positioning to both business and technical users.
  • Identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process.
  • Demonstrate expertise and experience with telephony, networking and IT within medium to large enterprise environments.
  • Ability to deliver presentations and demonstrations confidently to technical and non-technical audiences.
  • Capture, document and relay customer requirements and product enhancements.
  • Produce high quality internal and customer facing collateral.

Key Responsibilities:

  • Support the Account Management teams in sales meetings, client presentations and web conferences.
  • Join up multiple elements into a single solution and articulate the benefits.
  • Develop and deliver product demonstrations.
  • Advocate our solutions and services to customers and at off-site events such as conferences, seminars, etc.
  • Respond to functional and technical elements of RFIs/RFPs.
  • Aid in proposal, presentation and technical documentation creation.
  • Convey customer requirements into a valid design.
  • Provide technical backup during an implementation of the solution.
  • Provide product, service and technology training to the sales team.
  • Management of Design queues through sales CRM.

Key Technology Skills:

  • Unified Communications.
  • Contact Centre Technologies.
  • Call Recording.
  • IP Networking & Security.
  • Wide Area Networking and Carrier Technologies (MPLS & SIP Trunking).
  • An understanding of deployment models; On-premise, Hosted, Cloud and Hybrid.
  • Session Border Controllers.

Desirable Vendor and Product Exposure

  • Avaya UC – IP Office, Aura, Breeze
  • Avaya CC – ACCS, CMS, Oceana
  • Avaya Call Recording – WFOS & WFO
  • Genesys PureCloud
  • Sonus Session Border Controllers
  • Microsoft Skype for Business & Teams
  • Extreme Networking
  • Huawei Networking & IT Infrastructure
  • RedBox Call Recording
  • Nectar Proactive Monitoring
  • Virtualisation/hosting technologies including VMware, Hyper-V and AWS.
  • Salesforce Administration

The Package

The package offered is flexible and is dependant on your experience and attitude. You will report to the Head of Design.

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