Sector / Infocomm Technology
Infrastructure
Network, Servers and Computer Systems Administrator
Track
Occupation
Job Role / Infrastructure Executive
Job Role Description / The Infrastructure Executive performs routine infrastructure operations and maintenance activities. He/She assists with monitoring infrastructure performance. He checks for problems in existing systems and modifies work processes by following defined procedures, processes and quality standards. He is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.
He is vigilant and proactive when monitoring systems and addressing queries or issues that may arise. He enjoys analysing problems and understanding the cause of the incidents, and strives to provide support in the development of feasible solutions within a team environment.
Critical Work Functions / Key Tasks / Performance Expectations
(For legislated / regulated occupations)
Critical Work
Functions and
Key Tasks /
Performance
Expectations / Support infrastructure operations / Perform routine infrastructure operations activities
Assist with monitoring infrastructure traffic and performance
Configure infrastructure and related computing environments such as computer hardware, systems software, applications software
Maintain infrastructure / Perform routine infrastructure maintenance activities
Maintain documentation of all the conducted maintenance procedures and tests
Optimise infrastructure performance / Assist with infrastructure testing and ongoing optimisation or changes such as scheduled upgrades and updates
Maintain documentation of all conducted infrastructure optimisation activities
Resolve infrastructure incidents / Respond to user complaints
Assist with problem or issue identification and resolution
Escalate problems or issues to higher management
Log incidents to problem management system
Technical Skills & Competencies / Generic Skills & Competencies (Top 5)
Skills &
Competencies / Cyber Incident Management / Level 2 / Problem Solving / Basic
Infrastructure Deployment / Level 1 / Teamwork / Basic
Infrastructure Support / Level 1 / Service Orientation / Basic
Network Administration and Maintenance / Level 1 / Sense Making / Basic
Network Configuration / Level 2 / Lifelong Learning / Basic
Programme
Listing / For a list of Training Programmes available for the Infocomm Technology sector, please visit:
The information contained in this document serves as a guide.
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Effective date: November 2017, Version 1.1Page 1 of 1