FET HR Module 1 Summative

FET HR Module 1 Summative

Name:

1. Summative Assessment instruction (read carefully)

1. Insert your name and surname in the space provided above.
2. Type all your answers in this word document then print and courier this document, along with requested supporting documents, to the Academy of York (PO Box 490, Randburg, 2125).
3. The Summative Assessment Administration form must be completed in your own handwriting and must be signed where indicated. This is a SAQA requirement and must be followed.
4. If there is an instruction that says “Start typing here” under a question you must type your answer there. (The space provided is NOT indicative of the length of the required answer.)
5. If there is an instruction that says “Name this document “Section #, Question #”, please name supporting document and attach to final assessment.
6. Do not delete the Summative Assessment instruction & Plagiarism Declaration. They must remain on your assignment when you submit to confirm your acceptance of all points.

1. Plagiarism Declaration (read carefully)
2. I understand what plagiarism is and that it is wrong.

(Plagiarism involves copying a piece of original work and then pretending that you wrote it. In short, it is the theft of another person's writings or ideas)

1. The work I have presented is ‘my own work’

(Plagiarism does not mean that you cannot refer to other peoples' writings or quote them in your assignments. You may do so provided you make it clear that that is what you are doing and that the quoted material does not constitute more than 10% of your assignment. This is known as the “fair use” principle.)

1. I have not allowed, and will not allow, anyone to copy my own work.
2. I have not copied anyone else’s work.

1. Guidelines to this Assessment
2. This assessment must be submitted within the study period.

No assessments will be accepted after the end of your study period.

1. SECTION A: TOTAL 56 marks

1. You have to interview a candidate for the position of your assistant. Give an example for each of the following questions that you will ask the candidates. (4)

Fact-based or general question:

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Situational or hypothetical question:

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Stress question:

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Behavioural question:

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1. Identify four skills that you will need to actively participate in meetings in your organisation. (4)

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1. Suggest five ways in which you can involve your audience during a presentation. (5)

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1. Summarize the following text in less than 140 words. (6)

New Caledonia

New Caledonia a cluster of islands in the south-western Pacific Ocean. It is some 1,500 km east of Australia and the same distance north of New Zealand, just north of the Tropic of Capricorn. The main island, known as Grand Terre, is home to over 160,000 people - over 80% of the population of this French colony.

New Caledonia's economy is based mainly on tourism and mining. About 25% of the world's known nickel resources are found in New Caledonia. There are also significant deposits of cadmium, gold, and silver. In recent decades, the mining industry has been down and tourism is becoming increasingly integral part of the economy. The islands attract many wind surfers, scuba divers, and snorkelers.

The capital city, Noumea, has a distinctly French ambience and offers many shops, museums, and restaurants with various French, Indonesian, Chinese, Italian, Mexican, and Japanese food. The botanical and zoological gardens in Noumea are first rate. The Noumea Aquarium, which is renowned for its tropical fish, fluorescent corals and nautili, is also worth seeing.

A range of accommodations are available throughout the territory. You five-star hotels/resorts or simple tribal lodgings in Melanesian villages. Though French is the official language island there are about 30 local languages, English is also widely spoken in areas which are heavily touristed.

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1. Explain two writing strategies that you can use in the learning process. (4)

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1. Which strategies can you apply during reading or viewing to make sense of the text? (4)

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1. Look at the book cover and answer the questions below. (3)

What is the title of the book?

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What is the sub-title of the book?

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Who is the author?

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1. Under which circumstances will you use a competing strategy to manage conflict in a team? (4)

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1. You want to invite people to join you for lunch at a local pub. Your audience and purpose will differ when inviting different people. Write the content of your invitation that will be suitable for the following audiences and purpose. (10)

Audience: A friend

Purpose: To spend time with him/her and to get the opportunity to tell him/her that you have been promoted

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Audience: A valued customer

Purpose: To spend time with the customer and show him/her that you appreciate their business.

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1. Your manager has asked you to write a document that can be presented to staff on safety in the workplace. Draw a mind map to show that you have planned your writing. (10)

Name this document “Section A, Question 10”:

1. Why should you remove inappropriate or offensive language/words from your texts/documents? (2)

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SECTION B: Practical Assessment – There is no individual mark allocation. Student will be marked “Competent’ or “Not Yet Competent’

You are now required to complete this integrated activity to provide evidence (supporting documents) of your competency on the specific outcomes of this Communication Module. These activities will evaluate the application of the knowledge and skills as obtained by the Learners through this training Programme.

You need to show that you can:

•Accommodate audience and context needs in oral/signed communication

•Interpret and use information from texts

•Use language and communication in occupational learning programmes

•Write/present/sign text for range of communicative contexts

Complete the following:

1. Prepare a list of ten (10) questions that you will ask candidates who apply for a position that you are familiar with.

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1. Compile a five (5) minute presentation on meeting procedures. Also prepare your visual aids for this presentation and attach it to this record.

Name this document “Section B, Question 2”:

3.How will you capture and retain the interest of your audience during the presentation?

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4.Collect three examples of facts and three of opinions in your workplace. Translate them into your second language and attach it to this record

Name this document “Section B, Question 4”:

5.Attach a copy of one of your company’s policies (remember to obtain permission to use this policy for learning purposes). Identify any unfamiliar and ambiguous terms/words and explain their meaning. If you cannot obtain permission to use a company policy, obtain a sample policy from another source, like the internet

Name this document “Section B, Question 5”:

6.Make a list of jargon used in your company and explain their meaning.

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7.Attach an advertisement used by your company and evaluate its features.

Name this document “Section B, Question 7”:

8.Attach instructions for a task/job that you regularly complete in the workplace. Explain these instructions in your second language.

Name this document “Section B, Question 8”:

9.Explain the value of other people in the workplace as a learning resource.

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10.Attach an article that relates to your industry or your occupation. Summarise this article in your second language.

Name this document “Section B, Question 10”:

11.Compile six questions that are related to the topic of your article that you can use to test your understanding of the article.

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12.Identify a matter of concern in your work environment, conduct research on this matter and write a report on your findings.

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13.How would you resolve conflict in your team?

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14.Write an article for a local newspaper to inform them of a new product/service range that your company will soon launch.

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15.Write an e-mail to a colleague in which you request his/her assistance.

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16.Write a memorandum to one of your team to inform them that all sales reports should be submitted on the first Friday of every month.

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Remember: Provide workplace evidence to support your answers and show your ability to do what is required of you in this activity.

Place your evidence after this page; clearly marked for easy reference.

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