Training Material (TM) Template Version 1.0
Training Plan
SnApp - Voice Communication System (VCS)
Team 05
Divij Durve - IIV & V
Harsh Mhatre - System/Software Architect
Khyati Thakur - Prototyper, Project Manager
Monica Varhale - Feasibility Analyst, Requirements Engineer
Nikita Gupta - Project Manager, Operational Concept Manager
Shlok Naik - Operational Concept Analyst, Feasibility Analyst
Shruti Gotmare - Life Cycle Planner, Requirements Engineer
Sushmaja Bondili - Requirements Engineer, Prototyper
12/01/14
Version History
Date / Author / Version / Changes made / Rationale /12/01/14 / NG / 1.0 / · Initial training plan / · Draft TRR
Table of Contents
Version History ii
Table of Contents iii
Table of Tables iv
Table of Figures v
1. Introduction 1
2. Schedule and Participants 1
2.1 Training Schedule 1
2.2 Measure of Success 1
2.3 Training of Others 1
3. Tutorial and Sample Data 1
4. Training Feedback 2
IICSMSw_TM_Template.doc 1 Version Date: 12/01/14
1 Table of Contents
Table of Tables
Table 1: Training Schedule 1
IICSMSw_TM_Template.doc 1 Version Date: 12/01/14
1 Table of Contents
Table of Figures
No table of figures entries found.
IICSMSw_TM_Template.doc 1 Version Date: 12/01/14
Training Material (TM) Template Version 1.0
1. Introduction
The training manual is intended to allow the users of the VCS – sales agents, sales managers and admins, to understand the functionality of the system and how to use the system.
2. Schedule and Participants
2.1 Training Schedule
Table 1: Training Schedule
Date / Time / Location / Contents / Person being trained / Responsible Personnel / Training Materials11/20/14 / 4:00 – 5:00 PM / USC / Core functionalities / Charles / Team 05 / Drivethrough
12/05/14 / 4:00 – 5:00 PM / USC / Final product / Charles / Team 05 / Drivethrough
2.2 Measure of Success
The client can easily navigate through functionality of the system with minimum help from the team.
2.3 Training of Others
Since the system is being used in-house, Charles will be responsible for training his employees and colleagues on how to use the system.
3. Tutorial and Sample Data
The VCS has been integrated into the client’s current CRM and thus, the target users do not need to be trained to increase familiarity or comfort with the system. For training and demonstration purposes the following users were created with the corresponding access privileges and number & customer allocations:
· 1 admin + sales manager
· 3 sales agents
· 1 sales manager
Along with this, a dataset of leads/customers were created containing dummy information for 8 leads. The phone numbers used for the leads came from the team members contact numbers (as we needed these to be functional numbers for demonstration and testing).
4. Training Feedback
After the first training session, the client was satisfied with the functionality of the system and provided feedback to make a few changes to how things were being done or displayed such as in retrieval of call logs. We achieved our success measure of easy to navigate system and timely functioning system.
In the upcoming session, we plan to achieve final product acceptance and ensure the system is right and easy to navigate.
IICSMSw_TM_Template.doc 1 Version Date: 12/01/14