FAQ of Lefit Touch

1.Battery charging

1、There is only a small amount of electricity within the activity tracker, so please charge it before using.

2、Connect the charger to the tracker and make sure that the charger is in good contact with tracker’s charging hole. Attention! Wrong usage of the charger may result in short circuit and scrap.

3. When normally charged, the tracker will display a power icon; when the icon shows 100%, it has been full of electricity. Generally it takes about 2 hours to fill the tracker with electricity.

2. Applicative devices for client

1、Android client

Bluetooth 4.0 BLE; Android 4.3+

2、IOS client

Bluetooth 4.0 BLE; IOS 7.0+

3．Download and install the client

1、Android client

Scan the two-dimension code or search for“lefit touch”in the Google Play and download the client.

2、Apple client

Scan the two-dimension code or search for“lefit touch”in the APP STORE and download the client.

4.How to adjust the equipment’s time?

After loginning the phone APP and binding the device successfully, the tracker’s time will be synchronized with the phone automatically.

5. Failed to bind the device with APP?

【APP binding】

If you are failed to bind the device with APP, there are four situations and please confirm which one you have encountered.

Methodone:

If the device can be found fromBluetoothin the phoneand displayalready paired, go to the Bluetooth andclick toignore thisdevice orcancelpairing, thenfollow the promptsto enter theAPPbinding.
Method two:

If the device can be found fromBluetoothin the phoneand it is in the availableequipment, pls restart your phone or Bluetooth in the phone. thenfollow the promptsto enter theAPPbinding. Pls don't manual pair.

Method three:

If the device can not be found from Bluetooth in the phone, please reset your device in the following steps:

1. Please connect the bracelet to the power with the charger.

  1. Stick a sharp plug in the reset hole of the charging seat and long press it for 3 seconds until the bracelet back to the initial interface.
  2. .At last, unplug the power and go to the app for binding.

Method four:

If the device can not be found from Bluetooth in the phone, you can search for “Lightblue Explorer” in the APP STORE or “BLE Tool” in the GOOGLE PLAY and install it. Then open it to find the device and again go to the “Lefit Touch” for binding.

6. Why the phone Bluetooth refuse to be matched?

Please do not manually click on the list of available devices in the mobile phone Bluetooth. There is also no pairing code. Please reboot your phone to log in the APP and bind it according to the prompts.

7.How to untie the device if forgetting the account and password?

Re register an account on the phone client and log in for binding. During this binding process, you will be prompted that “the device has been binded by another account”. Then please follow the prompts to send the D/N code to our appointedservice mailbox.

8. How to retrieve the password?

If you remember your account, login it on the phone app. Click to retrieve the password, then the system will be send a new password to your mailbox. Please login your mailbox to get it.

9. Device has been tied to other accounts?

When you are prompted that the device has been tied to other accounts, please follow the prompts to send the D/N code to our appointed service mailbox.After receiving the mail we will deal with it at the first time.

10. No warning of the social information ?

Please confirm the following notes:

  1. Login “the phone APP-settings-notice”, open permission and then open the corresponding reminders.
  2. Please keep the phone Bluetooth open. And at the same time, Android client must be kept running in the background so that all the calls, SMS and social information will be reminded through the tracker.
  3. If there is an icon on the tracker, try to synchronize data in the phone client. Normal synchronization indicates that Bluetooth has been re connected.

4. If all the above methods can not solve the problem, please unbind the device to re bind.

11. Bluetooth disconnection?

If there is an icon on the tracker, it indicates that Bluetooth has been disconnected. Please re synchronize data in the phone client. If failed, please unbind the device to re bind.

12. No sleep data?

1. Manual inspection of sleep quality: please enter the second menu interface in the bracelet , click on the sleep icon and click the icon, adjusting the tracker to sleep mode. In morning, if the tracker is still in sleep mode, please click the icon to adjust it to the movement pattern.

2. Automatic inspection of sleep quality: go to “phone client-settings-preset sleep” and set your personal sleep time.

Attention: Manual sleep and preset sleep can not be used at the same time, and you can only choose one of them. That is to say, if you choose manual sleep, then you need to close the default sleep function in the phone client; if you choose preset sleep, then please don’t manually enter or exit the sleep.

13. Is default sleep a real-time record?

Actually whether you have entered the sleep state depends on whether your body is really in a sleep state. If you are still in a state of consciousness, the tracker will not enter the sleep state; if you have been asleep and maintain a relatively quiescent state, then the bracelet will enter the sleep state.

14. After downloading IOS client, it appears blank?

Please click the arrow symbol or three dot symbols on the upper right side of the screen and select "open in safari browser".

15.Waterproof

The tracker supports waterproof. A small splash of water caused by the rain or washing hands will not affect the bracelet, while it should be taken off under the condition of bathing or swimming.

  1. Insufficient memory?

When you are promoted that its memory is insufficient, please log in the mobile client and synchronize data.