Example post outline format from a trust in the north west

KSF outline template for the role of ward clerk

The outline is described at a high level in the left hand column and completed in the right hand column by the job holder.

Knowledge and Skills Framework dimension / Description and how this can be mapped to show the individual is demonstrating the knowledge and skills required for their role
Communication – Level 2
Range of people
Range of matters / issues
Clear / effective communication appropriate to the individual
Reduce barriers
Accurate records, meets relevant policies etc. / I work with and provide information to ward staff, doctors, physios, medical secretaries, patient records, patients and their carers. This can be passing on telephone messages, requesting notes via patient records, speaking to relatives who are concerned about the patient. I try to always keep calm and listen carefully to requests. When speaking to patients / carers I try not to use medical terms so they understand. You know what it’s like on here, we’ve always got a deadline and I regularly have to change my work to fit around it e.g. chasing results, arranging appointments or dealing with patient queries.
A few months ago I helped out the new ward clerk on Ward X as she didn’t know about XX. Also when XXX started on here I showed her around and talked her through the admin procedures.
I’ve done my mandatory training workbook, know about the health and safety issues on here, have reported a few faults via the Works Dept. Also attended Lorenzo training.
I’m happy doing my job and don’t want to undertake any further training.
I’ve enjoyed being part of the Productive Ward Team and putting forward my ideas regarding some changes we have made.
I think I always show respect to anyone I come into contact with regardless of who they are. Sometimes when we are busy it can be hard but I know what it’s like not receiving good customer service so I always try hard.
Personal & People Development – Level 1
Take part in the Personal Development Review
Reviews how they are doing on a day-to-day basis
Contribute to personal development plan and identifies any learning
Undertakes any learning and uses knowledge in day-to-day work
Health, Safety and Security – Level 1
Ensures dept is maintained as a safe environment
Be aware of the range of health and safety policies and how to summon help when required
Reports any health, safety and security issues
Service Improvement – Level 1
Contributes ideas regarding improvements
Ask themselves ‘can we do this any differently to make it easier for staff and patients?’
Takes part in implementing any change/s
Quality – Level 2
Develops and maintains our knowledge and skills
Carry out tasks appropriate to the role
Effective team member
Manage their workload to ensure all tasks are carried out to meet the needs of the service and to set deadlines
Equality & Diversity – Level 1
Treats and communicates with everyone showing the same dignity and respect
Understands behaviours which contribute to discrimination and knows the reporting procedure