Example Inquiry Questions (avoiding yes/no questions)
· ‘sup?
· How was it for you?
· Tell me how you see it
· I’m curious how you see it.
· What’s your take on that?
· What are your thoughts? (on that?)
· What was going on for you then?
· Can you talk about that?
· Your thoughts?
· Can you explain that more?
· What were you trying to accomplish?
· What’s your take on that?
· What were you thinking? (be careful with this statement—it’s all about inflection and tone to keep it safe)
· Comments…
• Tell me more about that. What do you think about this?
• Could you elaborate on that?
• Can you think back to the situation and explain what you felt was happening?
• Can you say a little more about how you see things?
• How do you see it differently, and why?
• What information can you give us about that?
• Tell me what you are after here.
• Tell me more.
• That’s a big subject, can you break it down for me and explain it further?
More Examples Debriefer Statements
· Okay, so watching from the outside, there was something I was concerned about…..
· My experience tells me…
· In my experience….
· (generalizing) Can you think of instances in your work where you or someone else….
· So what experience do folks here have with combatting this sort of problem?
· Applying crisis resource management, people in aviation and medicine have found that fixation is hard to combat, but some of the things that help are asking for another opinion, literally, stepping back from the problem, thinking out loud through your thought process. In this case, where you can’t do those things, having an overall plan and taking a moment for mental rehearsal are really helpful.
Summary Phase
· What went well?
· What would you do differently next time?
When a participant states, “Simulation isn’t real…”
Say, “I know huh? We have to stop practicing on these humans though!” J