Events Team Members

EVENTS TEAM MEMBERS

JOB DESCRIPTION

Accountable to: Box Office Co-ordinator / Customer Service Co-ordinator

Accountable for:n/a

Reports to: Box Office Co-ordinator / Customer Service Co-ordinator (Events Team)

Salary: £7.55 per hour

Job Purpose:

The Event Team are a vital part of the Unity team. They are responsible for the smooth running of all events and activity at Unity ensuring the highest standard of customer care is provided to our customer groups (customers, hirers, visiting companies and staff alike). The Events Team works across box office, café/bar and front of house though it is recognised that staff will have specialisms and areas of expertise.

What unites the team is excellent customer service

KEY PROGRAMME PILLARS

Hosting, producing and championing edgy, political, radical, challenging and exciting new theatre… building on the Unity’s strong foundations

2. Supporting and developing new talent in all its forms

3. Refreshing and developing our commitment to work for Under 12s

4. Exploring the conversation between live and digital, and what that means for theatre

5. Working in collaboration – We can only achieve Unity’s full potential by being effective collaborators across all areas of our work – collaborating with partners here in the city and beyond”

OUR DRIVERS

BOLD
BREAKING NEW GROUND
CHAMPIONING
UPCLOSE & INTIMATE

Principal Duties:

General

To be the public face of Unity, working across the key FOH roles including box office, bar/café, duty officer, usher and fire officer.
To provide general assistance and help to all customers ensuring a consistently high level of care and courtesy at all times.
To maximise all sales (including tickets, donations, bar & café, programmes, ices and merchandise)
To ensure all security and cash handling procedures are adhered to.
To work collaboratively across the Event Team to ensure as high level of customer service for all our visitors, maintaining high standards of customer care at all times, and acting as a representative OF Unity Theatre at all times
To work closely with the Box Office and Customer Service Coordinator to develop working practice and improve service standard including being aware of specific sales targets and aim to achieve these within set timescales
To contribute to the success of the team in meeting Unity Theatre’s aims and objectives.
To read all briefing material and to be knowledgable and enthusiastically promote the work of the theatre
To be responsible for securing the building, setting alarms and locking up at the end of a shift
To maintain and keep clean, the box office, bar and front of house area.
To give information and assistance to customers and to help them enjoy their visit to the theatre.
To participate in training and other forms of staff development
To ensure the confidentiality of the Data Protection Act is upheld and be aware of, and to adhere at all times to, the Theatre’s Policies, including Equal Opportunities, Health & Safety and Regulations of the City Council.
Living the Unity’s drivers (see above)across all areas of the role.
To undertake any other duties as required by the Theatre.
To attend regular departmental meetings in order to keep updated with all venue, events and marketing information as required to perform duties.
To work at other local sites as required by the needs of the business.

Specific:-
When on the café/bar

Principal Duties (in addition to the general duties above):

To serve customers with beverages and snacks.
To log any wastage in the wastage book
To note any discrepancies as they happen

When on box office ((in addition to the general duties above):

To answer inbound calls in a box office environment dealing with medium-high volume of calls for sales and customer service enquiries.
To process ticket sales and reservations using Spektrix ticketing system and other ticketing systems as required.
To undertake pro-active campaigns to promote forthcoming events as and when required and ensure database records are updated.

PERSONAL SPECIFICATIONS

Knowledge and Skills

Ability to work unsupervised in a busy environment and to prioritise duties appropriately
Ability to work as part of a team
Ability to accept and follow instructions
Excellent communication and interpersonal skills
Excellent maths and money handling skills
Demonstrate a commitment to high levels of customer service

Personal Qualities

Honest and reliable
Professional approach to work including attention to own presentation and appearance
Willingness to take on tasks to assist team members
Interest in theatre and the performing arts
Positive, can-do attitude
Friendly and cheerful outlook
Flexible approach in relation to work