Job pack for:

Fundraising and Supporter

Engagement Manager (part-time)

Contents

Job description

Staff benefits

Equal opportunities statement

Equal opportunities monitoring form

Fundraising and Supporter Engagement Manager (part-time)

Salary: pro rata, up to £35,000 (depending on experience)

Hours of work:21 hours per week

Contract type:Permanent

Location: Central London, WC1B

Closing date: 10am Monday 10 July 2017

Interviews: From 12 July-2 August 2017

How to apply: Send a CV, a covering letter and equal opportunities monitoring form to Arlene Wilkie, Chief Executive, at

Purpose

  • Lead the strategic development and delivery of a cause led fundraising programme
  • Develop plans to recruit, develop and retain supporters to deliver income growth
  • Design and analyse plans for optimal supporter journeys
  • Oversee data management and financial processing

Key activities

Strategy, planning and budget

  • Work with the CE and the current senior fundraiser to develop and deliver a long term cause-led fundraising programme designed to recruit, develop and retain supporters, and to increase the income of the charity
  • Work with the senior fundraiser to develop our case for support, keeping it fresh, accurate, relevant, and up to date
  • Work with the senior fundraiser to set the annual fundraising budget, analysing and reforecasting on a regular basis, and producing detailed reports as required
  • Work across the Trust to optimise opportunities to grow and promote our fundraising programme and activities – with colleagues including support services, communications, and campaigns
  • With the senior fundraising manager, jointly manage the fundraising and supporter engagement officer, set team objectives and fundraising targets, and develop and report on KPIs
  • Monitor, analyse and apply fundraising data and insight to improve performance of the fundraising programme
  • Contribute to the strategy, management and policies of the Trust, ensuring that the charity’s values are reflected in all we do

Develop sustained support from new and current supporters

  • Develop an engaging and personalised supporter relationship programme to build and develop sustained support from new and current supporters
  • Drive the development and delivery of a major donor fundraising programme that engages with and capitalises on high net worth fundraising relationships and opportunities
  • Develop the Raiser’s Edge database to maximise value of all data and ensure the best supporter journey
  • Work with communications to ensure seamless data processes and journeys are created and developed between the website, external digital applications and Raiser’s Edge
  • Oversee the day to day donor management systems and processes, ensuring compliance with the latest legal, regulatory and best practice fundraising and charity standards
  • Oversee our portfolio of challenge and community events

Legislation

  • With the senior fundraiser, maintain expertise by keeping abreast of all external changes to relevant legislation (such as fundraising regulation, data protection, VAT and Gift Aid legislation)
  • With the senior fundraiser, ensure compliance with all legal, regulatory and best practice standards for all supporter fundraising communications

General responsibilities

  • Develop a good understanding of the issues surrounding migraine and primary disabling headache conditions
  • Contribute positively to team meetings, team working, collaboration and implementation of organisational priorities
  • Have empathy with the aims, goals and values of the Trust, and a commitment to support delivery to meet these
  • Take direction on projects and priorities, which may vary from time to time
  • Be able to act on own initiative and work as part of a team
  • Be flexible within the broad remit of the post, and be prepared to work some evenings and occasional weekends
  • Represent the Trust at external meetings and conferences as required
  • Abide by organisational policies and practices
  • Undertake training as required

Person specification

You will need to demonstrate that you already have the following:

Education

  • Numerate and literate with a good standard of education, preferably to degree standard
  • Professional fundraising, marketing or direct marketing qualifications

Knowledge and experience

  • Significant knowledge of the UK charity sector
  • Significant experience of developing, implementing, monitoring and evaluating the outcomes and impact of fundraising strategies and budgets
  • Significant knowledge of the principles of donor management in the UK charity sector
  • Significant experience of fundraising, ideally in individual giving or direct marketing
  • Excellent track record of meeting/exceeding targets
  • Significant knowledge and understanding of fundraising regulation, relevant financial legislation such as Gift Aid, and other legislation such as data protection
  • Extensive knowledge of developing and delivering excellent customer service
  • Knowledge of a CRM fundraising database, preferably Raiser’s Edge, and understanding of how they are used
  • Significant experience of analysing complex data and financial information
  • Management experience
  • Experience in developing and harnessing internal relationships
  • Experience in building relationships and dealing with external suppliers

Skills

  • Excellent organisational skills
  • Excellent project and process management skills
  • Strong written and verbal communication skills
  • Strong presentations and interpersonal skills
  • Strong negotiation and influencing skills
  • High level of accuracy and attention to detail
  • Work under own initiative and prioritise own workload
  • Able to understand and follow set standards and procedures
  • Able to maintain confidentiality of information held and processed
  • Excellent numeracy skills, and the ability to manipulate and report on data
  • Able to articulate information in a persuasive manner
  • Strong staff management and leadership skills
  • Able to communicate and liaise effectively with a wide variety of people at all levels
  • Able to work independently or as part of a team

Values and behaviours

  • An understanding of and commitment to the work and values of the charity, and an ability to demonstrate those values in your work
  • An empathy and understanding of the issues that affect people with migraine
  • Passionate about tackling the stigma around migraine
  • Ability to demonstrate a high degree of personal integrity, self-determination and honesty
  • Energetic and self-motivated with high standards and an appropriate professional image
  • Commitment to the aims of the service and the charity’s vision

Staff benefits

We are committed to ensuring a positive working culture for all employees as well as a good work life balance. Listed below are the benefits we offer to our staff.

Pension scheme

We offer our employees the benefit of contributions to a personal stakeholder pension scheme. Employees will be eligible to join the scheme after the completion of three months satisfactory service and will receive employer contributions for the duration of their subscription to the scheme only. Further details will be included in an individual’s terms and conditions of employment.

Season ticket loans

We offer our employees loans for the purchase of annual and monthly season tickets which can be negotiated by employees in discussion with the Chief Executive following satisfactory completion of the probationary period.

Flexible working arrangements

Our usual working hours are 09.00 to 17.00 Monday to Friday. Flexible working can be arranged between employees and their line manager.

Other benefits

We have a number of policies and procedures relating to annual leave and other leave arrangements which include flexible working for employees with dependents, maternity and paternity leave, sick pay allowance and time off for dependents, as well as policies for benefits relating to employees health and safety.

Equal opportunities statement

The Trust is committed to the promotion of equal opportunities in its employment practices and in the provision of services. It is committed to the progressive development of policies and practices that are non-discriminatory in the widest sense that recognise and respect diversity and encourage the challenging of discrimination.

This policy applies to all staff at the Trust, which includes employees, volunteers, trustees and temporary workers.

In employment, the Trust aims to ensure that no job applicant or employee receives less favourable treatment than any other on the grounds of gender, marital status, colour, race, nationality or ethnic or national origins, accent, age, appearance, caste, class, disability, domestic responsibilities, health or HIV status, religion, sexual orientation, trade union activities or unrelated criminal convictions.

All staff members will be given equal opportunity and access to training and development opportunities to enable them to progress both within and outside the organisation.

The Trust’s policy of non-discrimination applies equally to conduct at work. All members of staff should understand that the effective implementation of the Trust’s policies depends on the commitment of every member of staff.

In relation to service delivery, the Trust exists to provide information to those affected by migraine and the support of research into the causes and treatment of the condition. The Trust’s publications and information provision are intended to encourage the highest standards of good practice, in relation to equal opportunities as in other respects.

Procedure for complaints by service users, whether on equal opportunities or other grounds, is set out in our complaints policy.

Equal opportunities policy monitoring

The Migraine Trust requires its staff to operate within its policy of equal opportunity and not to discriminate against any person because of sex, sexual orientation, race, colour, national or ethnic origin, religion and belief, disability or age. The information you give will be held in strict confidence and will be used for monitoring purposes only. Any information you give on this form will not affect your application.

Thank you for your time and co-operation in completing our form.

Title of post applied for
Personal details
Date of birth / Gender
Age / Nationality
Ethnic Origin
Choose one from section A to E, then tick the appropriate box to indicate your cultural background.
A. White / B. Mixed / C. Asian or Asian British
White British / White and Black Caribbean / Indian
White Irish / White and Black African / Pakistani
Any other white background / White and Asian / Bangladeshi
Any other Mixed background / Any other Asian background
D. Black or Black British / E. Chinese or other ethnic group
British Caribbean / Chinese
British African / Any other ethnic group please specify:
Any other Black background
Religion
Disability
The Disability Discrimination Act describes a disability as ‘a physical or mental impairment, which has a substantial and long-term effect upon a person’s ability to carry out normal day-to-day activities’. Using this definition:
Do you consider yourself to have a disability? / Yes / No
Do you require any special adaptations/ equipment to take up employment? / Yes / No
If ‘yes’ please give details: