6005 ALLEN AVENUE
SAN JOSE, CA 95123
Email: LinkedIn: LinkedIn
End User Computing Support Specialist
EUC and Business Support Specialist with extensive background in IT and Administrative Support for executive management and their organizations. Strong IT Merger and Migration Deployment skills. 20 years of computer operations and technical support experience. Performed confidential duties as both anIT Support liaison and Administrative Assistant. Skilled at meeting constantly changing customer needs through the use of best practices and technology to improve processes.
- Desktop Application Support
- PC Hardware –laptops, desktops, tablets
- LAN/WAN Supportand troubleshooting (includes wireless)
- Cisco AnyConnect VPN
- Help Desk Solutions software
- VOIP phones
- Windows 10 and Windows 7 Enterprise OS
- Microsoft Office 365
- Office 2016, 2013, 2010Applications
- Android and IPhone phone technologies
- Cisco WebEx Conferencing and Instant Messaging
- Video Conferencing
- Trend Micro and Symantec Anti-Virus
- Symantec Net Backup, Endpoint Protection
Adecco Engineering and Technical Services San Jose, California 2011-2015
Verigy Ltd. /Advantest America, Inc.
EndUser Computing Specialist
Responsible for developing and applying current client computing technology to satisfy business requirements or solve business related issues. Worked with team of 4 to support up to 700 US customers.
●Migrated and converted US users from Microsoft 2003 and 2007 exchange to Microsoft Office 365
●Consolidated200 + US end users from 2 AD domains to one domain
●Created new PC laptop and desktop images for all new laptop purchases and upgrades, completing over 400 new laptop requests.
●First-point of contact on EUC Helpdesk; interfaced daily with the local End User community to provide Technical Support for their various PC environments.
●First point of contact for new laptop purchase information and procurement support
●Documented all appropriate Information Technology Solutions in accordance with company objectives.
●Collaborated with 2nd and 3rd level Microsoft, HP, Symantec, and Cisco IT Support Personnel, along with their Vendor and Third-Party Support Providers.
●Recommended modifications of basic IT systems in order to improve and simplify business systems and reduce operating cost.
●Evaluated and modified existing technology to take into account changes in business requirements or equipment configurations.
Self-employed San Jose, California 2008-2011
Stock and Options Trader specializing in various short-term and longer-term strategies trading the US stock market. I traded with a small group of independent traders who develop trading models utilizing the latest charting technologies and exchange specific trading ideas based on a combination of technical and fundamental analysis.
Managed Business Solutions, Inc. Santa Clara, California 2007
CDI IT Solutions, Inc. Santa Clara, California 2006-2007
Agilent Technologies Call Center Support Specialist
IT Support Specialist for Life-Sciences Call Center group of 30 local and remote call-center agents. Central point of contact for all PC and telephony support and training issues working with Agilent “Local Touch” Support program.
●Configured PC’s and laptops with specific call-center computer images
●Expedited all repairs and returns for PC’s, laptops, and peripherals.
●First point of contact for all software and application issues and setups
●Personal end-user support for all office and remote business needs
Agilent Technologies, Inc. Palo-Alto, California 2004-2005
Executive Assistant (2004-2005)
Executive Assistant for Corporate HR. Duties included: creating slides and presentation materials, vendor/consultant purchase orders and agreements, purchasing and office supply needs, meeting coordination and set-up, preparation and distribution of memos, group communications and reports.
●Trained and supported other HR Executive Assistants in Global HR systems
●Configured department laptops with wireless network
●Expedited PC and Laptop re-images and configurations
●Rebuilt and restored user interfaces, applications, and data
Agilent Technologies, Inc. Santa Clara, California 2000-2003
Executive IT Support Engineer
Expert IT support and direction in 4 locations that served as headquarters for 3 main divisions. Worked in a 24/7 capacity with highly confidential internal clients.
●Acknowledged for superior customer support by providing 12 executives and their staffs (55 total) with complete PC, laptop, peripheral, PDA, and office and home network support.
●Specialized in custom client environments both in the office and home, resulting in annual savings of $700-$1500 per client in software and hardware purchases.
●Successfully migrated groups through three internal PC environment changes ensuring complete data integrity, backup, and forward compliance minimizing productivity downtime.
●Consulted on individual and group equipment and systems needs and organized 50 to 75 new setups and installations each year.
Bachelor of Arts, Economics, State University of New York at Binghamton, Binghamton, New York
- Microsoft Specialist Windows10 (in progress)
- MCTS Windows 7
- MSCE – Windows XP and Windows 2003 Server
- Covey Leadership Training and Development