JOB ANNOUNCEMENT

EMERGENCY COMMUNICATIONS OF SOUTHERN OREGON (ECSO)

400 Pech Road

Central Point, OR 97502

Is currently seeking applicants for the position of:

TELECOMMUNICATIONS SPECIALIST

Salary: $3,228/Month

Application Deadline: March 20, 2015

(Applications received after this date will not be considered for this hiring process.)

About ECSO

Emergency Communications of Southern Oregon (ECSO) is located in Medford Oregon and serves the population of the beautiful Rogue Valley. ECSO is a combined emergency dispatch facility and Public Safety Answering Point (PSAP) for the Jackson County Oregon 9-1-1 lines. The Center is also a regional "drop point" for emergency information that needs to be given to Jackson and Josephine counties. This may include severe storm warnings or notice of a foreign enemy attack. This information is received through the National Air Warning Alert System (NAWAS) radio channel that covers the entire United States.

For more information about us, please visit our website at:

About the Position

A Telecommunications Specialist receives and prioritizes E 9-1-1 and non-emergency telephone calls from the public; processes information using a computer-aided-dispatch (CAD) system; dispatches appropriate emergency service agencies such as police, fire and emergency medical units; and monitors public safety units in the field. They also retrieve and enter computer data for emergency response personnel within the service area.

Essential Job Duties:

  • Receive, screen and prioritize emergency and non-emergency telephone calls for service from the public requiring law enforcement, emergency medical service (EMS), or fire department attention and relay to officers or command personnel, as appropriate.
  • Operate a multi-frequency radio and computer-aided dispatch system, access and interpret teletypes, monitor alarms systems, operate playback audio recorders, operate TDD/TTY, operate security devices and other related communication equipment located throughout the Center.
  • Must condense large amounts of information into readable, sensibly typed remarks in a timely manner and have the ability to recall numerous acronyms and codes essential to appropriate call processing.
  • Evaluate information received and utilize protocols provided through the computer-aided dispatch system to determine appropriate action or actions to be taken.
  • Work rotating shift work during evenings, nights, weekends, and holidays and must be available to work extended shifts and be subject to emergency callout(s).
  • Must continually demonstrate a high level of mental stability and professionalism.
  • Deal with sensitive information in a discreet and professional manner by maintaining confidentiality.
  • Maintain a positive customer service attitude at all times with public, user agency members, co-workers and supervisors.
  • Make rapid, accurate decisions that affect the outcome of other public safety services.
  • Must be reliable and dependable and report for work on a consistent and predictable basis.
  • Follow the chain of command per agency policy.
  • Must be able to work effectively in a disciplined environment with close supervision and carry out lawful orders according to policies regardless of personal agreement.

Minimum Qualifications:

Graduation from high school or satisfactory completion of the General Education Degree; knowledge of general office procedures; experience in typing and computer applications; experience in dealing with the public.

Proof of eligibility to work in the United States of America.

Must be able to successfully satisfy a thorough personal history background check, which will include a criminal history check.

Must be able to pass pre-hire drug testing.

Applications:

Applicants have two options to apply for this position: (we DO NOT accept resumes in lieu of an application.)

Download an application from the ECSO website at or

Request an application packet be mailed to you by calling 541/774-5060.

Applications may be submitted by:

  • Mailing the application to:

ECSO

400 Pech Road

Central Point, OR 97502

  • Fax application to Human Resources at 541-772-1817
  • Email application to

Examination Process:

  • After an application is received and approved, ECSO will call or email the applicant to schedule a CritiCall test. Applicants are required to pass the test with a minimum alphanumeric data entry speed of 3022 KPH (with both visual and audio-only data) and minimum accuracy scores of 75%.
  • Applicants that pass the CritiCall test will then be required to take the IPMA-HR Entry Level 911 Assessment and pass with a minimum score of 75%.
  • Applicants that pass both CritiCall and the IPMA-HR Entry Level 911 Assessment will be interviewed and evaluated by a panel. Interviews will be scheduled for April 14, 15 and 16, 2015.
  • The top 3 - 5 applicants will be subjected to a complete background investigation.

If you require accommodation to participate in our application process, please contact Jody Hathaway at 541/774-5062. ECSO is an equal opportunity employer and does not discriminate on the basis of race, religion, color, sex, age, national origin, disability, veteran status, or any other classification protected by law. Veteran’s preference available.