Email Notification Promotion

Email Notification Promotion Proposal

Requesting Body: CLP, Karlyn Voss.

Request: To promote email notification in order to save money on printed notices, and to provide patrons a quick and convenient method of receiving notices.

Proposed Action:

Add a link to The Catalog main page to sign up for email notification
The link would take the user to a simple and intuitive form where they can add or update their email address.
This form would currently go to eiN staff and an email address will be added/updated in the patron’s library record within 24 hours. Eventually, this process could be automated.
A link to sign up for email notification will also be added to the Request confirmation page, once a patron requests a single item.
My Account will also contain promotional text and links
A link for email notification cannot be added to the Book Cart feature.
A list of Frequently Asked Questions will be provided.
On the bottom of printed check-out receipts ‘Have a nice day’ could be replaced by ‘Ask to sign up for email notification.’
Encourage staff to promote email notification with each patron transaction, signage and/or forms.

Steps to complete:

Edit web pages.
Alert all library staff.
Train eiNetwork staff.
Create method for automating email address additions to patron records.

Actions/Decision needed by Steering Committee:

Editing and approval of the following pages.

Approval of project.

Proposed Timeframe: August 31, 2004

Approved by:Date:

The Catalog main page:

/ /

/ Top of Form

Look in the following Location:

Bottom of Form

You’ve Got Mail!
The Library can send you email when your items are ready for pickup or for overdue items.
Sign up for Email Notification!
Frequently Asked Questions about Patron Notification.

Request Confirmation for a single item:

Your request for Mt. Lebanon Senior High School Orchestra [sound recording] : performance highlights 1996-1997 season was successful.

You will be notified when this item is ready for pickup at the C.C. Mellor Library.

The library can send you email when this item is ready to pickup.
Sign up for Email notification!

In My Account:

Top of Form

Everitt George
650 Riverview Dr

/ Search the Catalog
Preferred Searches
0 Items currently checked out
6 Requests (holds) outstanding
Modify Personal Information –Sign up here for Email Notification!
Frequently Asked Questionsabout Patron Notification

STATUS OF ITEMS:

READY FOR PICKUP = the item is waiting for you at your designated pick-up library.
IN TRANSIT = the item is being sent to the designated pick-up library. Delivery can take a few days.
AVAILABLE = the item is available on the shelf at another library and will fill your request immediately.
CHECKED OUT = the item is checked out to another borrower
READY FOR PICKUP = the item is waiting for you at your designated pick-up library.
IN TRANSIT = the item is being sent to the designated pick-up library. Delivery can take a few days.
AVAILABLE = the item is available on the shelf at another library and will fill your request immediately.
CHECKED OUT = the item is checked out to another borrower

Email Notification sign up form:

You’ve Got Mail!

Sign up for Email Notification!

Would you like a quick and convenient way to find out when your items are ready to pick up? How about a reminder that your items are due?

If you would like to receive email notices of your items ready to pick up and overdue items rather than by mail or by telephone (see pg. 11) please fill out the form below and click on ‘Sign Me Up!’

You may also update your email address here.

We will add or update your email address in your library record within 24 hours and all future notices will be sent to you via email.

Name: ______

Library Card Number: ______

email address: ______

Sign Me Up!

Please note:

If you have an email address in your library record you will automatically receive all of your overdue and request notices via email. Bills are always sent via postal mail.
We will not release email addresses or any other information in your library record to third parties without an appropriate legal court document.
If you provide a shared email account, please be aware that email notices will display the titles of overdue or requested items.
If a notice cannot be delivered via email, your email address will be removed from your library record to avoid further problems.
If you do not read your email frequently, mail or telephone notification (see pg. 11) may be a better option.
If you have questions, please call your local library (see pg 12).

Frequently Asked Questions about Patron Notification (see pp 6-9)

Other Methods of Patron Notification (see pg 10)

Frequently Asked Questions about Patron Notification

What are my options for being notified?

Email Notification

How do I sign up for email notification?

Will I get “junk” email or “spam” if I sign up for this service?

When will I receive my email notices?

Why do I sometimes still receive notices in the U.S. mail?

What if my email address changes?

What if I wish to discontinue email notification?

What if I want to cancel a request about which I’m notified?

What about confidentiality and security?

What will my email notice look like?

What if my email account screens for bulk mail or junk mail?

Where can I sign up for a free email account?

Whom do I contact for additional help?

[Not Yet Completed]

Automated Telephone Notification

How do I sign up?

When will I receive my telephone notices?

Why do I sometimes still receive notices in the U.S. mail?

What if my telephone number changes?

What if I wish to discontinue automated telephone notification?

What if I want to cancel a request about which I’m notified?

What about confidentiality and security?

What if I use caller ID or call blocking?

Whom do I contact for additional help?

Mail Notification

How do I sign up?

When will I receive my mail notices?

What if my address changes?

What if I want to cancel a request about which I’m notified?

What about confidentiality and security?

Whom do I contact for additional help?

Frequently Asked Questions about Patron Notification

What are my options for being notified?

There are 3 methods of patron notification:

Email Notification—A quick and convenient way to find out when your items are ready for pickup or overdue.

If you have an email in your library record you will automatically receive all of your overdue and request notices via email.

To receive your notices vial email fill out the Email notification formor use My Account feature to edit or delete your email address under ‘Modify Personal Information’.

Automated Telephone Notification—Don’t have email? Another fast and convenient method is to receive an automated phone call to alert you when your items are ready for pickup or overdue.

This method is used when the email address field is blank, and the user has a telephone number that does not start with two ## signs. When you enter the My Account feature, your telephone number is displayed below your mailing address.

Print Notification—You may prefer to receive your notices via U.S. mail.

This method is used when the email address field is blank, and the user's telephone number is prefixed with two ## signs. When you enter the My Account feature, your telephone number is displayed below your mailing address.

Contact your library staff(see pg 12) to make the necessary changes to your account. All requests to enable or disable Telephone Notification need to go through library staff.

All bills are delivered in print format.

How do I sign up for email notification?

If you don’t yet have a library card, stop in to your local library to sign up.

If you are already a cardholder, click here to sign up for email notification.

If you ever need to edit or delete your email address fill out the Email notification form with your updated address or log into My Account and update or delete your email address under ‘Modify Personal Information’.

Or call or stop in to your local library (see pg 12).

Will I get “junk” email or “spam” if I sign up for this service?

No, all patron information is private and confidential. We do not release or sell any patron information without an appropriate legal court document.

When will I receive my email notices?

Most email notices will be automatically delivered by our system early each morning Monday through Saturday.

Why do I sometimes still receive notices in the U.S. mail?

It is still our practice to send final bills in the U.S. Mail so that you have a written record for your files. Also if we try to reach you by email or phone and fail to do so, our system will often generate a printed notice.

What if my email address changes?

Or call or stop in to your local library (see pg 12).

What if I wish to discontinue email notification?

Log into My Account and click on ‘Modify Personal Information’ to remove your email address or call or stop in to your local library.

What if I want to cancel a request about which I’m notified?

If you have already received a notice and the item(s) are Ready to be Picked Up, please contact your local library. If the item has not yet arrived at your local library, you may cancel the request by logging into My Account. Click on ‘Requests (holds) Outstanding’ and choose the item you wish to cancel.

What about confidentiality and security?

Your email address will not be used for any other purpose than sending Library communications. We do not release or sell any patron information without an appropriate legal court document. However, if you provide a shared email account, please be aware that email notices will display the titles of overdue or requested items.

What will my email notice look like?

All library email notices will show in your Inbox from ‘Library1 Notice’ or . The subject line will read ‘Library Notice.’

Each request pickup notice will list your name, the title of the item(s) to pick up and at which branch the item(s) are waiting.

Each overdue notice will list your name, the title of the item(s) that are overdue, and whether it is a first or second notice.

If you need more information about your account login to My Account anytime or call our Telephone Renewal system 24 hours a day at 412-622-1895.

What if my email account screens for bulk mail or junk mail?

Some Internet providers, such as Hotmail and Yahoo! offer the option of screening out bulk mail or junk mail. If your email account screens for bulk mail or junk mail it may screen out Library Notices as well. You’ll want to allow delivery of messages from to your Inbox.

Where can I sign up for a free email account?

Click here for a list of free email services. (

Whom do I contact for additional help?

Please contact your local library(see pg 12) for any further questions!
Other Methods of Patron Notification

Email Notificationis used if the user has an email address in the patron record. Sign up here or use My Account feature to edit or delete your email address under "Modify Personal Information".

Telephone Notification is used when the email address field is blank, and the user has a telephone number that does not start with two ## signs. When you enter the My Account feature, your telephone number is displayed below your mailing address.

Print Notification is used when the email address field is blank, and the user's telephone number is prefixed with two ## signs. When you enter the My Account feature, your telephone number is displayed below your mailing address.

Contact your library staff(see pg 12) to make the necessary changes to your account. All requests to enable or disable Telephone Notification will have to go through library staff.

All bills are delivered in print format.

The Telephone Notification System
It is possible to receive overdue notices and request pick up notices via the automated Telephone Notification System.
Library users that do not have an email address, or two ## signs in front of their telephone number, will receive overdue and hold pick up notices by the automated Telephone Notification System.
The library system uses the following criteria to determine how a user is to be notified about overdue items or material request:.
Email Notification is used if the user has an email address. When you enter the My Account feature, you can edit or delete your email address under "Modify Personal Information".
Telephone Notification is used when the email address field is blank, and the user has a telephone number that does not start with two ## signs. When you enter the My Account feature, your telephone number is displayed below your mailing address.
Print Notification is used when the email address field is blank, and the user's telephone number is prefixed with two ## signs. When you enter the My Account feature, your telephone number is displayed below your mailing address.
Contact your library staff to make the necessary changes to your account. All requests to enable or disable Telephone Notification will have to go through library staff.
All bills are delivered in print format.

This page is currently being used; it is not a complete list.

Contact Information

Allegheny Regional (CLP) / 412-237-1890
Andrew Bayne (Bellevue) / 412-766-7447
Andrew Carnegie Free (Carnegie) / 412-276-3456
Avalon / 412-761-2288
Baldwin Borough / 412-885-2255
Beechview (CLP) / 412-563-2900
Bethel Park / 412-835-2207
Bookmobile Center / 412-921-2521
Braddock / 412-351-5356
Brentwood / 412-882-5694
Bridgeville / 412-221-3737
Brookline (CLP) / 412-561-1003
Burns Heights (Knowl. Conn.) / 412-466-6306
C. C. Mellor (Edgewood) / 412-731-0909
Carnegie Library of Pittsburgh, Oakland / 412-622-3114
Carnegie Museum of Natural History / 412-622-8870
Carrick (CLP) / 412-882-3897
Castle Shannon / 412-563-4552
Clairton / 412-233-7966
Coraopolis / 412-264-3502
Crafton / 412-922-6877
Dormont / 412-531-8754
Duquesne (McKeesport) / 412-469-9143
East Liberty (CLP) / 412-363-8232
Elizabeth Forward (McKeesport) / 412-896-2371
Forest Hills (C.C. Mellor) / 412-824-3567
F.O.R. Sto-Rox (McKees Rocks) / 412-771-1222
Garfield Heights (Knowl. Conn.) / 412-362-3492
Glen Hazel (Knowl. Conn.) / 412-421-2389
Green Tree / 412-921-9292
Hampton / 724-444-0040
Harrison (CLAV) / 724-266-3491
Hawkins Village (Knowl. Conn.) / 412-271-8238