Editscriptmt Troubleshooting Guide

EditScriptMT Troubleshooting Guide

Table of Contents

2…………..EditScript MT Specifications

7…………..Installing EditScript MT 8 & 9 on WindowsVista

9…………..How to Properly Uninstall/Reinstall EditScript MT

10…..……..Running a "Detectand Repair" in Word 2003

14…………Running a "Detect and Repair" in Word 2007

16…………Connection Problems and Communications Errors

20…………Using Express Scribe with EditScript

21…………Adjusting .doc file extensions for Template Issues

23………….Normal.dot settings for Word 2007

29………….Configuring EditScript Dictionaries

31………….EditScript and 3rd Party Applications

32…….……EditScript MT FAQs

EditScriptMT Specifications

The system on which EditScript MT is installed must meet or exceed the hardware and software requirements listed below:

HARDWARE

Memory:512 MB installed RAM dedicated to the CPU

Processor:1 GHz

Disk Space:5 GB of available disk space on the operating system partition

Communications:Broadband Internet connection is highly recommended (LAN, DSL, or cable

modem)

-Minimum of a 56KB modem connection

By right clicking on My Computer and going to Properties you can see if your computer meets the Memory and Processor requirements.

By double clicking on My Computer you can see if you meet the Hard Drive disk space requirements.

Foot Pedal:

-Infinity USB foot pedal (version 8 only)

-Infinity foot pedal with 9-pin serial port connectionwith either

-Belkin F5U409 USB PDA Adapteror

-Dynex DX-UBDB9 USB PDA/Serial Adapter Cable

Audio:-Speaker/headphones

-Sound Card: SoundBlaster-compatible, including the capability to playaudio from multiple sources simultaneously

NOTE: Some older or on-board soundcards have difficulty playing

audio from EditScript and third-party applications at the same time,

but are otherwise SoundBlaster-compatible. This can cause audio

loss on the PC until the machine is restarted. If you experience this

problem, disable sound from the third party application(s), including

Windows Default Sound Scheme, while in EditScript.

Monitor:At least 17” (19” recommended) CRT or LCD, with a resolution setting of

1024x768 or higher

SOFTWARE

Version 6

Operating System:Windows XP (Only 32 bit versions are supported.)

Microsoft Office:Office 2003 with Service Pack 3

(Trial version does NOT work)

Version 8 & 9

Operating System: Windows XP or Windows Vista (Only 32 bit versions are supported)

Microsoft Office: Microsoft Office 2003 with Service Pack 3 or Microsoft Office 2007(Trial version does NOT work)

You can check what version of Microsoft Office you are running by opening Microsoft Word and going to the Help toolbar then by clicking on About Microsoft Office Word in the drop down menu.

A new window should pop up that has the Version of Microsoft Office listed at the top.

Currently, you will want to be on Service Pack 3 (SP 3) for Word 2003. You can search for it online to download if you do not have Service Pack 3 installed but are using Word 2003.

AntiVirus:If McAfee Anti-Virus software is installed on the desktop/workstationmachine, it must be a minimum of Version 8. Regardless of which Anti-Virus vendor or product is used, the followingdirectories (and all subdirectories) must be excluded from scanning:

In Vista: \Users\<username>\AppData\Roaming\eScription\EditScriptMT

In Windows XP: \Documents and Settings\<username>\Application Data\eScription\EditScriptMT

eScription software has known conflicts with some antivirus software that may affect a user's ability to work. There is most likely a conflict on your computer if you have seen the following message while using EditScriptMT:

To assist all eScription users we have provided the following instructions for excluding directories from being scanned by five popular antivirus utilities. We recommend that you follow these guides closely if you have encountered this error while using EditScriptMT.

Norton Antivirus 2007/2008

McAfee VirusScan Plus 2008

TrendMicro Antivirus/Antispyware

Avira Antivirus Personal Edition 7.06

AVG Antivirus

Firewalls:If a hardware-based firewall is in use, it must be configured to allow access

to via ports 80 (http) and 443 (https). If a software firewall is installed, the same ports will need to be given access.In addition, software-based firewalls may need to be configured to allow allexecutables located in the EditScript MT installation directory to have Internetaccess.

Microsoft:.NET 2.0SP1(minimum)

The .NET framework can easily be downloaded online. The .Net Framework helps to ensure the foot pedal will work correctly and is a required component for EditScriptMT. Check the Add/Remove Programs tab under the Control Panel to see if you have the .Net Framework.

Installing EditScriptMT 8 & 9 on Windows Vista

Microsoft has implemented a new file structure in the latest release of the Windows Operating System, Vista. In the new file structure, the EditScript MT installer will be downloaded as a hidden file and kept in a directory that may be unfamiliar to most users. To compensate for this there is a slightly different installation process outlined below:

1. Log in to using the Institution that you work for and the EditScript username and password provided by your transcription manager.

2. Navigate to the "MT" section and then select software downloads. Click on the link for the most recent version of EditScript and save the installer to your computer.

3. In order to locate this file you will need to configure Windows to show hidden files. Enter the Control Panel by opening the Start Menu and selecting the appropriate menu option. Select the Classic View option (if available) in the left margin of the window.

4. Double click on the icon labeled "Folder Options" and navigate to the "View" tab.

5. Under the Hidden files and folders section select the radio button labeled "Show hidden files and folders."

6. Remove the checkmark from the checkbox labeled "Hide extension for known file types" and the checkbox labeled "Hide protected operating system files." When this is complete the Folder Options screen should look similar to the following image.

7. At this time you should be able to locate the installer in the directory listed below:

C:\Users\<username>\AppData\Roaming\eScription\EditScriptMT

8. Run the installer (ESInst.exe).

At this point the installer should install EditScriptMT. If you encounter any issue following these instructions please contact your transcription manger for further assistance.

How to Properly Uninstall/Reinstall EditScriptMT

First, download the appropriate installer for the version of EditScriptMT you wish to re-install (available on the eScription customer center). Then remove the program like you would for any other Windows program via the Control Panel and Add/Remove Programs. Once EditScript is removed, you will need to manually remove EditScriptMT files left over. In order to do this you must:

Version 6

Navigate to C:\Program Files\eScription
Delete theEditScript folder.

Version 8 & 9

Navigate to C:\Program Files\eScription
Delete the EditScriptV8 folder
Navigate to C:\Documents and Settings\<user name>\Application Data\eScriptionor C:\Users\<user name>\Application Data\Roaming\eScription\EditScript if you are running Vista
Delete the EditScriptMT folder

Now, you can run the "downloader.exe" and install EditScriptMT by following the prompts. If you are installing Version 8 or 9 on a Vista machine you can follow the instructions listed on Page 7.

There should be a listing for EditScript in the Add/Remove Programs section

Running a "Detect and Repair" in Word 2003

Sometimes the best solution to EditScriptMT problems is a "Detect and Repair" in Microsoft Word. Should re-installing EditScriptMT (as outlined on Page 9) fail to resolve the issue a "Detect and Repair" can fix the problem. A "Detect and Repair" resets all Microsoft Word settings to their defaults.

Note: Sometimes doing a "Detect and Repair" will require the original Microsoft Office CDs. Do NOT attempt to do a "Detect and Repair" unless you have those CDs readily available.

Backing up Data

Before starting a Detect and Repair you should back up any Microsoft special configurations because they can be lost during a "Detect and Repair".

1. Open My Computer and go to the following directory:

C:\Documents and Settings\YourUsername\Application Data\Microsoft\Templates

2. Click once on the file called Normal.dot. Then click on Edit> Copy To Folder...

3. Click on 'Desktop' in the list, and then click the 'Copy' button on the screen.

4. Navigate to C:\Documents and Settings\YourUsername\Application Data\Microsoft\Office

5. Click once on the file called MSO1033.acl. Then click on FileCopy To Folder...

8. Click on Desktop in the list, and then click the Copy button on the screen.

Running A Detect and Repair

1. Open Microsoft Word

2. Go to Help > Detect and Repair

3. Check both checkboxes on the screen that follows and then click Start

This should start the Detect and Repair process. During this time period you may be asked to provide the Microsoft Office CDs that came with the program.

Note: If you start a "Detect and Repair" and are prompted for CDs, you will NOT be able to run Microsoft Office products (Word, Excel, etc) until you provide Microsoft Office with the CDs and complete the "Detect and Repair" process. Also, if you are using Microsoft Outlook, you may experience a loss of information (e-mails) after a Detect and Repair.

After the process completes, you will need to restore the two files we copied to your desktop:

1. Go to your desktop. Right-Click once on the file called Normal.dot and choose Cut.

2. Open My Computer and go to the following directory:

C:\Documents and Settings\YourUsername\Application Data\Microsoft\Templates

3. Click on Edit > Paste. If prompted to overwrite the file, say 'Yes'.

4. Navigate to C:\Documents and Settings\YourUsername\Application Data\Microsoft\Office

5. Minimize this window

6. Go back to the desktop and Right-Click once on the file called MSO1033.acl and choose Cut.

7. Maximize the window we minimized in step 5

8. Click on Edit > Paste. If prompted to overwrite the file, say 'Yes'.

Congratulations! You have just performed a Detect and Repair!

If you continue to run into problems please inform your Transcription Manager or IT contact.

Running a "Detect and Repair" in Word 2007

In Word 2007, this process is a bit different. This process is called "Microsoft Office Diagnostics" instead of a "Detect and Repair".

To start, click on the Office Button on the top left corner of the screen. This should give you a menu that looks like this:

Click on the Word Options button

You should be presented with another screen that looks like this:

Click on the Resources button on the bottom left hand menu
Then click on the Diagnosebutton located next to the "run Microsoft Office Diagnostics" feature
Follow the steps Office gives you and this should complete the repair of Microsoft Office.

Connection Problems and Communications Errors

If you encounter communications errors while trying to update the header or upload a dictation in EditScriptMT, it is an indication that your computer is having difficulty connecting to the EditScript server. This could result from a temporary connection problem, or it could mean that your internet connection is unreliable or down. EditScriptMT will continue to upload completed documents until it succeeds when connection is re-established.

To verify this, please open up Internet Explorer and try to connect to Once here you should enter your institution name in the Customer Log In box on this page and sign into your institution's page. You will need to enter your user name and password that you use for EditScript. If this is slow or you are unable to connect to this page, your internet connection is not working properly. If this is the case you may be having network issues or other hardware trouble that may be causing this. The problem may also be with your internet service provider, so you should contact their support group to help in resolving this type of connection problem. If your internet connection is working fine please let us know and we can look into this issue further.

Type the Institution shorthand name in this box (ex: Legacy)

You should be prompted to Login with a username and password.

What does it mean if I get communication errors?

If you get communications errors while working in EditScript-MT trying to update the header, or upload a dictation, it means your computer is having trouble connecting to the eScription server. This could be a temporary connection problem, or it could mean you are having problems with you internet connection. You can check to see if you internet is working by trying to load any web page. This message is a warning, and not an error. You can keep working as long as you have dictations to work on, EditScript-MT will keep trying to upload until is succeeds once the connection is re-established.

You could also try a few other things for further network diagnostics. The easiest thing to check is your upload and download speeds which will help determine if you are experiencing strictly a network/slowness issue as opposed to an EditScript problem.

Visit any of these sites to run an internet speed test on your computer:

You should see a screen that looks similar to this at the end of the test:

Download Speeds

Since the recommended connection types are DSL/Broadband, the ideal download speed is in the 8000 kbps range.

2000 Kbps speed

Length of Audio / Time it takes to download Audio
1 Minute / 2.5 seconds
5 Minutes / 12.5 seconds
10 Minutes / 25 seconds
15 Minutes / 36.5 seconds

4000 Kbps speed

Length of Audio / Time it takes to download Audio
1 Minute / 1second
5 Minutes / 6 seconds
10 Minutes / 12.5 seconds
15 Minutes / 19 seconds

8000 Kbps speed

Length of Audio / Time it takes to download Audio
1 Minute / < 1 second
5 Minutes / 3 seconds
10 Minutes / 6 seconds
15 Minutes / 9 seconds

Upload Speeds

Generally, upload speeds are much slower than download speeds. If your upload speeds are very low (in the low 100s for kb/s) you may experience problems uploading jobs even though you can download jobs just fine. This is strictly an Internet Service Provider issue (ISP) and the best thing to do is to contact your ISP should you encounter internet slowness issues.

Another test you can perform is called a Trace Route. This is more on the technical side and is used to determine the exact path your computer uses to reach eScription services.

On Windows XP

Click on the Start menu
Find and click on the Run option
Type "cmd" in the box and then hit enter
A new window should pop up, type "tracert and then hit enter
Let the trace route finish and then take a screenshot of the results if possible

On Windows Vista

Click on the Start menu
Either use the windows key+R shortcut or type "cmd" in the search box and hit enter
A new window should pop up, type "tracert and then hit enter
Let the trace route finish and then take a screenshot of the results if possible

It is best to take a screenshot of your trace route results and forward these results to a support representative or any other technical support for further analysis.

Using Express Scribe with EditScript

Some MTs use Express Scribe for the audio processing portion instead of using EditScript's built-in foot pedal capabilities. In order to use Express Scribe with EditScript, there are a few steps that one must take which vary with the Operating System/EditScript version combination.

Go to Options -> Incoming

Add the below file path:

If you are running Windows XP and EditScript 6 you must point Express Scribe to read from:

C:\Program Files\eScription\EditScript\Downloads

If you are running Windows XP and EditScript 8 you must point Express Scribe to read from:

C:\Documents and Settings\<user name>\Application Data\eScription\EditScriptMT\Downloads

If you are running Windows Vista and EditScript 8 you must point Express Scribe to read from:

C:\Users\<user name>\Application Data\Roaming\eScription\EditScriptMT\Downloads

Adjusting .doc file extensions for Template Issues

Sometimes templates (ALT-M) won't open in EditScript and instead open in a separate Microsoft Word window. This is usually due to an issue where Windows doesn't have the correct information set up for the Microsoft Word .doc file extension. In order to fix this try the following:

First make sure that you are signed out of EditscriptMT.

Open up any folder and choose the folder options from the Tools menu.

Select the File Types tab and scroll down to the DOC extension. Highlight the DOC extension and click on the Advanced button.