Palmetto Vision

SOW

July 18th, 2012

Prepared for:

The Adjutant General’s Office,

South Carolina Emergency Management Division

Prepared by:

Phillip Armijo

Robert Zawarski

Earth Technology Integration

Page 1

Table of Contents

1. Company Overview

2. Project Work Items (Services and Tasks)...... 4

3. Project Management...... 5

4. Estimated Costs Summary...………………………………………………………………..6

Appendix A: South Carolina operations, exercises and conference support...... 7

Table 5: Operational Support...... 7

Appendix B: ETI Skill Set...... 8

Table 6: Relevant Skills...... 8

Appendix C: South Carolina specific projects...... 8

Page 1

This proposal can be considered a roadmap to follow the Palmetto Vision project past a successful Beta Test. Earth Technology Integration (ETI) is a “Registered Vendor” for the State of South Carolina and has been involved with the Palmetto Vision program from the start; we were responsible for gathering customer requirements, COTS software research, developing the architecture plan, creating a plan recommending the technology infrastructure including all hardware and software costs, developing a road map installation plan that established milestones & deliverables timelines and developed a Common Operating Picture to be displayed within Google Earth Enterprise.

1. Company Overview

Earth Technology Integration (ETI) has been in business providing integrated decision support solutions utilizing Google Earth and managed data along with select location based information software. Our team members have over 16 years of experience in Geographic Information Systems (GIS) remotely sensed imagery (aerial and satellite), and incorporating the collaborative communication capability of the Internet. Our customers have includedInternational Entities, the National Guard, Federal and State Agencies as well as Local government organizations responsible for Critical Incident Command and Control and Emergency Response. Our integration work with Google Earth Enterprise has been applauded by Google Earth Federal as leading edge.

As a successful technology-based company ETI provides solutions tailored to our customers’ requirements. We enjoy an excellent reputation as a developer of hybrid software solutions that combine Government and Commercial-off-the-Shelf (COTS) hardware/software applications. One GIS project involved working with the Remote Sensing Technology Center of Japan (RESTEC) creating a program to extract metadata into a relational database and creating a JPEG2000 thumbnail image from 22 proprietary satellite formats. There were several projects for ImageSat International one of which involveddesigning a Data Archiving System (DAS) a hardware/software recorder of a satellite's data stream as it passes by a ground station. A GIS web based project involved the Australian Centre for Remote Sensing (ACRES) where we designed software that provided the underlying technology for their Geoscience Australia Earth Observation Catalogue System web site. For the USAF Eagle Vision (EV) program we created a Central Archiving System (CAS), a hardware/software satellite imagery archiving system. We conducted on-site training at all 5 EV ground stations and created hands-on, classroom, and computer-based training systems for EV-related topics such as data archiving utilizing the CAS, converting satellite imagery to JPEG2000 format, etc. The training material was for both full-time guard personal and reservist showing up for their weekend duty.

Page 1

2. Project Work Items (Services and Tasks)

The goal of this effort is to expand, over the next 24 months, how the Common Operating Picture is utilized and viewed by various emergency management personnel.In support of this effort, ETI will complete the tasks and provide the services listed below:

2.1 Palmetto Vision / EM-COP

2.1.1 Common Operating Picture

ETI will update the EM-COP

  • The types of updates:
  • Add additional static data layers expanding the ‘Infrastructure’ and ‘Natural Hazards’ dataset
  • Work with SCEMD GIS Dept. to convert static data layers to dynamic web services and display the web services within the EM-COP
  • Integration of up to 2 applications (customer supplied) into EM-COP. Includes on-site consultation for initial identification of potential applications, as well as, design, writing, installation and configuration of custom components (not to exceed 20 hours each for two or 40 hours for 1 component).
  • A review will be conducted 6 months after the beta test period has been completed. Representatives from both the SCMED and county emergency management directories will recommend improvements to be made to the overall system. ETI and SCEMD will analyze the recommendations and create a time line for each recommendation that is going to be incorporated into the EM-COP.
  • Fix all reported bugs in a timely manner
  • Add the remaining16 counties to the EM-COP.
  • Phase out NeoRouter Virtual Private Network (VPN).
  • Work with county IT depts. to have Public IP’s assigned to the 30 servers
  • Work with SCEMD IT dept. to register Public IP with DNS servers

2.1.2 Server Support & Maintenance

The Palmetto Vision project utilizes servers installed at 30 county EOC’s. ETI will provide the counties with first tiered* phone support for any issues involving the 30 servers in order to minimize downtime and maintain a healthy network. ETI will continue to have the responsibility for server management, server security along with server support. These servers are currently under HP warranty for the next 17 months; when the HP warranties have 1 year remaining, ETI will coordinate with the SCEMD IT Dept. in notifying county emergency management directories that all future warranty expenses will be paid by the counties.

2.1.3 SCEMD Support

ETI will

  • Work with Operations to update SOP’s to incorporate the utilization of a EM-COP for all future state and county exercises
  • Update all software to support the transitioning of the main server to a third party hosting site in order to solve the bandwidth issue
  • Attend regional quarterly meetings for project promotion
  • Participate in any exercise the SCEMD requests (at either the SCEMD or a designated county)
  • On-site support the SCEMD during any activation of the SEOC

2.1.4 County/SCNG Support

ETI will

  • Provide state-wide first tiered*phone support for all EM-COP related issues
  • FNF exercise support includes: dynamic WebEOC boards, participating in dress rehearsal and the exercise

2.1.5 EM-COP ESRI Version**

ESRI’s 3.0 Flex APIwill be the software base for an additional front end interface to the UICDS backbone that the current Google Earth front end utilizes. The ESRI interface shall have all of the current data layers of the EM-COP as well as the ability to show the information from customized WebEOC boards. Any new features of the EM-COP system will be enabled in both ESRI and Google Earth.

2.1.6 Smart Phone/iPad/Tablet Support**

ETI will

  • Using the ArcGIS SDK create an ESRI based App that will allow users to display the EM-COP in a hand held device
  • Investigate the possibilities of having a user input data into the App and have that dynamic information be seen within the EM-COP by any/all users
  • Develop a separate app that will broadcast a smart phones GPS location and create software to display the location within the COP

2.1.7 Cloud Support*

ETI will

  • Work with SCEMD IT Dept. to move the main server from the SCEMD to support the transition of the EM-COP to a Cloud environment.
  • Update the architectural plans and make all necessary changes to the all software componentsto support accessing the EM-COP from the Cloud

2.2 ComprehensiveStatewide WebEOC Maintenance and Support

ETI will

  • Be responsible for first tiered*maintenance, management and use of all EMD WebEOC instances.
  • Respond to all questions and address all problems regarding the useor administration ofall EMD WebEOC instances, includingthe WebFusion “resource board”.
  • End-user on-site training will be made available on a quarterly basis.
  • Phone support will be available 24 hours a day, 7 days a week.
  • Problems requiring on-site support will be addressed within 24 hours.

2.3 On-Call Database, Network and System Consulting

Professional services will be available 24 hour by phone or onsite to assist SCEMD IT management in solving database, network or system related questions, issues or problems.

*First Tiered support is responsible for basic customer issues; the goal is to handle 80%-90% of the user problems before finding it necessary to escalate the issue to a higher level.

** To be completed by August 2013

3. Project Management

ETI will employ a project management strategy that utilizes industry best practices to maximize customer satisfaction and ensure a successful project. The tenets of our team’s management approach include:

Requirements and Acceptance Criteria ManagementETI will establish and gain approval of the software requirements and acceptance criteria, and establish corresponding necessary and sufficient verification mechanisms.

Project and Technical Planning A project plan supporting project requirements, work breakdown structures and a schedule of project objectives, activities and milestones will be developed tracked throughout the project.

Tracking and Oversight of Technical Activities The status of the project will be regularly measured against the plan and corrective action taken, as necessary, if deviations or issues are encountered.

Periodic Status Reporting In accordance with project requirements.

Verification and Validation (V&V)ETI employs a review and testing program aimed at identifying defects in work products as early in the lifecycle as possible. Peer reviews are conducted throughout the lifecycle and a formal testing program is established during the planning stages.

Risk ManagementRisk identification and mitigation is conducted throughout the life of the project. The status of risks will be monitored on a regular basis until they can be closed. Whenever appropriate, significant risks and their mitigation will be shared with the customer during status reporting and reviews.

Configuration/Change Management (CM)All work products and deliverables will be kept under CM control.

Customer ReviewsETI will meet on a regular basis with the customer to review project status and discuss any issues or risks encountered. Specific reviews have been incorporated into the schedule.

Page 1

4.AnnualCost Summary

The following costs are summarized by category. Additional information on specific products and pricing is provided in subsequent sections:

WebEOC – Support (24x7 phone; onsite (within 24 hours); user training; admin assistance (board customization); manage migration of 20 county WebEOC instances to SCEMD WebEOC instance. / $46,000 ($1000 x 46)
Common Operating Picture enhancements; ESRI Interface; Tablet/Smart Phone App; Server maintenance and Support; SCEMD support; County support; Cloud support; SCNG support; Third party server hosting transition / $220,000 ($68x2000 hours +$42x2000 hours)
Total Cost / $266,000
Professional Consulting Services – Time and Materials
Junior Engineering – basic IT and database support / $75.00 per hour
Senior Engineering – Architectural software design, software coding / $115.00 per hour

Page 1

Appendix A: South Carolina Operations, Exercises and Conference Support

The entries 1-4 involved ETI providing on-site support and creating the COP that was used by the listed organization. Entries 5-9 ETI provided remote real-time operational supportfor the length of each event.

Table 1: Operational Support

Operation or Exercise / Date / Organization Supported
1 / 2009 Hurricane Planning Workshop / February 2009 / South Carolina National Guard
2 / US Presidential Inauguration / January 2009 / National Guard Bureau
3 / Vigilant Guard / April 2008 / South Carolina National Guard
4 / Palmetto Thunder / May 2007 / South Carolina National Guard
5 / Niger Imagery Collection / August 2006 / 24th Intel Squadron Eagle Vision
6 / Philippine Mudslide / February 2006 / HIANG Eagle Vision
7 / Cobra Gold Thailand / February 2006 / NVANG Eagle Vision
8 / Hurricane Rita / September 2005 / South Carolina National Guard
9 / Hurricane Katrina / August 2005 / South Carolina National Guard

Appendix B: ETI Skill Set

Table 2: Relevant Skills

Skills / Years / Relevance
Geographic Information Systems / 16 / Knowledge required to visualize, analyze, manage and report using geospatial data
Hardware Integration / 16 / Design, test, and upgrade scalable computer systems
Software Integration / 16 / Design, test, code, integrate and upgrade software applications
Database Design / 16 / Design database systems and integrate with desktop or web based applications
Systems Administration / 16 / Install, configure, integrate, secure and test MS Windows, Solaris or Linux Operating Systems
Networking / 16 / Design, install, integrate, secure and test networking hardware
Training / 16 / Create, maintain and teach lesson plans for both civilian and military personnel

Appendix C: South Carolina Specific Projects

Table 3: Relevant Systems Knowledge

System / Years / Relevance
South Carolina Emergency Management Common Operating Picture (EM-COP) System / 2 / Architecturally designed the EM-COP system for the South Carolina, Adjutant Generals OfficeEmergency Management Division (SCEMD). Conducted on-site surveys at 10 counties, recommended technology infrastructure, Added system capabilities based on survey feedback.
South Carolina Operating Picture Enhanced (SCOPE)System / 3 / Architecturally designed the SCOPEsystem for the South Carolina National Guard (SCNG). Created a plan recommending the technology infrastructure including itemizing all hardware and software costs. Developed a road map installation plan that established milestones & deliverables timelines.
SCNG Common Operation Picture / Developed Common Operating Picture (COP) to be displayed within Google Earth Enterprise for SCNG. COP contained:
  • Detailed critical infrastructure data layer
  • Blue Force Tracking (BFT), Aircraft Flight Following (AFF) tracking, and OuterLink tracking
  • Converted Shapefiles, created by federal and state agencies,to be displayed in Google Earth
  • Importation of JPEG200 imagery
  • Non-live video
  • Fused base map composed of Aerial imagery provided by SC Geodetic Survey
  • Eagle Vision and ImageSat International satellite imagery
  • SCDOT traffic camera support
  • Homeland Security Infrastructure Picture (HSIP) Freedom layers
  • Homeland Security Working Group (HSWG) Emergency symbology icons

Eagle VisionSystems Design / Created, designed and installed a Centralized Archiving System, ahardware/software satellite imagery archiving solution. Integrated Google Earth visualization capabilities of imagery archives. Extensive knowledge of EV system capabilities and system interfaces for accessing commercial satellite imagery.
Eagle Vision Training / Developed hands-on, classroom-based training systems for Eagle Vision-related topics such as data archiving utilizing the CAS, converting satellite imagery to JPEG2000 format, etc. Conducted on-site training at all EV ground stations, training material was for both full-time guard personal and reservist showing up for their weekend duty.

Page 1