Delhi Government E-governance Roadmap

E-Readiness Questionnaire

Objective - The objective of the questionnaire is to assess the current state of Departmental IT infrastructure, E-Governance as-is and challenges faced in implementation of e-Governance initiatives.

Distribution list – To be filled by the Nodal IT Officer of the Department or equivalent

Note –

v  Please be as specific as possible in your answers.

v  Please tick the circle wherever applicable.

v  Please provide copies of the following list of documents for the Department –

1.  Annual Report (2005 – 06)

2.  Citizen Charter

3.  Reform Committee Recommendations; and

4.  Any Consultancy/ assessment reports related to the department

v  In case of any further clarifications kindly contact–

Vibhor Jain

+91-9810494200

Department

Contact Details

(Nodal IT Officer or equivalent)

/ Name of Contact Person
Designation
Official Address
Telephone Number
Mobile Number
E-mail id
I. Current state of Information technology (IT) Infrastructure/ Organization of the Department-
1  How would you categorize the Departments’ IT infrastructure capabilities (Please tick the applicable circle)?
О  No computers
О  Few standalone computers used for word processing
О  Few networked computers used only for email and maybe MIS
О  Fully networked department with applications on central server in departmental data center
О  Fully networked department with applications on central server in state data center
2  What is the IT penetration Ratio of the Department?
(IT Penetration Ratio = Total number of computers/ Total Number of Employees)
Total No. of Computers
Total No. of Employees (Clerks and Above)
IT penetration Ratio
3  What are the allocated IT budgets for the Department over the following periods?
Budget Period / Allocated Budget in Rs. / Actual IT Expenditure in Rs. / Area-wise IT expenditure (E.g. Hardware procurement, Application development etc.)
o  2002-03
o  2003-04
o  2004-05
o  Current year
Has the allocated IT budget been fully utilized to your satisfaction, if no, then why?
______
______
______
4  Is there an IT organization in the Department? If YES, then please provide the IT Organizational Chart.
o  Yes
o  No
5  How many IT trained staff (in numbers) are there in the Department under the following categories? (In-house means staff employed in the department)
Category / Number of trained IT staff (In-House) / Number of trained IT Staff (Outsourced)
o  Only Basic Computer Email/ Word Users
o  Advanced Computer Software Users
o  IT Project Managers
o  Database Administrators
o  Software/ Application Developers
o  Network Administrators
o  Helpdesk/ Desktop Management
o  Website Management
6  Is the management of the IT infrastructure of the Department outsourced to a third party?
О  Yes
О  No
О  Partly
If Yes, Please provide the following details:
Function / In-House / Outsourced
Application Development
Application Maintenance
Database Administration
Helpdesk and support services
Network Management
Website Services
7  Does the Department maintain database of citizens in any form?
О  Yes
О  No
О  Partly
Database Name / Purpose of the database / Number of Records as on date in the database / How many records are available in electronic format? / Is this database used by any other department? / Can this database be of use to any other department and how?
8  Does the Department have its own automated Management Information System (MIS)?
О  Yes
О  No
If YES then, please provide the following details -
Application Platform:
______
______
Database Platform:
______
______
9  What is the list of major Software applications being used by the Department with modules? Also provide details of the Operating system and application and db platforms on which these applications are running. Categorize them as Central/ State/ Department/ Standalone.
S.No. / Application Name / Application Function / DB platform / Application Platform / No of Users / No of physical Locations of application usage (e.g. 5 Buildings) / Type of access (LAN, Web based, Dial-up, Leased Line) / Type (Centralized / de-centralized Standalone)
1
2
3
4
5
10  Where does the Department conduct its IT training sessions for the employees? List names of training facilities wherever applicable.
Type of Institute / Name of the Institute
Basic IT skill set / Departmental Application Training / IT Management Training
o  Private Training Institute
o  Department Training Facilities
o  State recommended Training Facilities
o  Department of Information Technology
o  None
11  Are there any guidelines issued by the IT department w.r.t. individual IT architectures of departments that they need to conform to? If YES, then please provide the copy of the guidelines.
О  Yes
О  No
12  What role does NIC and Department of IT, Government of Delhi play in the Departments’ IT operations? List the functions –
NIC:
______
______
Department of IT:
______
______
What are the expectations from NIC and Department of IT to improve delivery of IT services?
NIC:
______
______
Department of IT:
______
______
13  How often are the websites of the departments being updated?
______
______
What are the existing bottlenecks in ensuring timely updation of the website?
______
______
II. Current level of E-Governance of the Department
14  List the current Computerization and E-Government Initiatives of the Department and the function it performs? What is the service delivery channel (Kiosk/ Intermediary/ Internet/ Telephone) of this E-Government initiative?
Initiative
(Example – Online Registration) / Channel
( Internet)
What services of the department could be bought under the purview of Citizen Service Bureau?
______
______
15  Are there any E-Governance initiatives that are currently being planned?
o  Yes
o  No
If YES then, list the initiatives -
______
______
______
16  What is the approval process for e-Governance initiatives of the department?
______
______
______
17  Are there any IT Security or Disaster Recovery/ Business Continuity Policy of the Department? If YES, then please provide the copy of the policies.
o  Yes
o  No
18  WHAT are existing roadblocks in implementing IT/ E-Governance initiatives?
(Example –
-Internal Roadblocks - Lack of adequate manpower, State Policies/ Acts, Inter-departmental dependencies, Monitoring of schemes, Corruption, Accounting, Budgetary Allocation, etc;
-External Roadblocks - Funds/ Grants, GOI Policies/ Acts, Infrastructure, Delivery channels, Demand/ Supply mismatch, Relationships with other States, Role of NIC, and PPP models etc.)
-  Internal to the department –
______
______
______
______
______
______
______
______
______
______
-  External to the department –
______
______
______
______
______
______
______
______
______
______

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