Job Title

/ Fraud and Payments Executive

Department

/ Fraud and Payments

Location

/ Sheffield

Duratione.g. PT, FT, FTC # months

/ Perm

Hours

/ Normal working hours will be an average of 40 hours per week and at such times during any day, including public holidays and weekends, as the Company requires from time to time.

Reports To / Line Manager

/ Fraud and Payments Team Lead

Number of Direct Reports

/ None

Budget responsibilities

/ No

Date job description created

/ November 2016

How to Apply

/ 'Please apply by completing your talent profile with as much supporting information as possible so that you stand out. You can even attach a short video clip of yourself if you what to really show off your personality. Upload a photo and don't forget to attach your CV and include any other information (such as certificates, a cover letter, testimonials etc.) that you think may help.'

This job description is subject to periodic review and amendment as necessary

Job Purpose

/ Reporting to the Fraud and Payments Team Lead, the Fraud and Payments Executive will be responsible for protecting and maximising company revenues through high quality risk identification.
In addition, the Fraud Executive will focus on providing a best in industry fraud prevention service.

Main Accountabilities and Responsibilities

/ ·  Review new and existing accounts for fraud in relation to system alerts and tickets; escalating observations as appropriate to fraud analyst or Team Lead as appropriate
·  Chargeback data entry, highlighting any observations made during this process
·  Perform on-going due diligence review for customer card or personal details changes
·  Primary Manual Payments approvals for Cheque & Wires
·  Screen and approve Credit/Debit Card and E-Wallet withdrawals
·  Initial review of Missing Payments queries, escalating when it’s not user error/BACs/ARN related
·  Assisting with Ad Hoc fraud queries or department requirements
·  Following closure of accounts process within the department SLA’s
·  Providing responses to customers emails within the departments SLA’s
·  Validate customers (where required) by gathering all KYC documents and in line with procedures
·  Whitelisting devices and review of any linked accounts
·  Reviewing Iovation related user queries, email alerts and daily breaches on device count
·  Completing potential VIP account checks in line with the policy
·  Colour coding daily tasks within Fraud and Payments department policy
·  Work closely with the customer contact centre providing support when needed
·  Uphold Company’s commitment to the protection of young and vulnerable people, in accordance with the company’s responsible gambling policy and procedures
Knowledge, Expertise and Qualifications / ·  Experience within a customer service environment and/or fraud analysis
·  Relevant experience within an online environment either with an operator or payments company or other relevant company
·  Experience of working to strict fraud prevention related goals and objectives
·  Experience of working with other operational departments
·  Basic Microsoft office
·  Relevant qualification would be a distinct advantage
Personal Qualities / ·  Exceptional prioritizing and multi-tasking skills.
·  Ability to trust own judgment and make recommendations
·  Attention to detail
·  Team player
·  Good communicator, both written and verbal
·  Ability to meet strict deadlines

Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Health and Safety Policy (SP001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigation as appropriate.