DS2 Support

DSS – Manually Un-installing Failed DSS Installations

Author: Jason May

Revision 1.0

Revision Date – 03/28/2006

Overview

This procedure was created to assist a user in manually removing DSS from a system after a failed installation.Please reboot the computer after the failed installation before proceeding.

Verify DSS Services

Logon to the computer housing the DSS with an account having Administrator Privileges. Check the Windows Services and verify that the following services are no longer installed:

  • DS2 Broadcaster
  • DS2 iNet Connector
  • MSSQL$DSS(This may have a different name but should end with DSS in most cases)

Un-install the DSS

  • Click ‘Start-Run”
  • Type in CMD.exe and press the Enter key.
  • Type in the following commands:
  • C:\%1\Microsoft.NET\Framework\v1.1.4322\installutil.exe /u c:\inetpub\wwwroot\dssws\bin\broadcaster.exe
  • %1- The OS Directory (WINNT or WINDOWS)
  • C:\%1\Microsoft.NET\Framework\v1.1.4322\installutil.exe /u c:\inetpub\wwwroot\dssws\bin\inet.exe
  • %1 - The OS Directory (WINNT or WINDOWS)
  • Close the CMD Window
  • Click ‘Start-Run”
  • Type in Regedit and press the Enter key
  • Locate and delete the followingregistry keys if present:
  • [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\DS2 Broadcaster Auto]
  • [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\DS2 iNet]

Un-install the DSS MSDE

Via the Registry editor, locate and delete the following registry keys ONLY if MSDE was installedby the DSS and no other databases have been added:

  • [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server]
  • [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server Setup.{42E604A0-A80B-4C4D-B70E-76EDEF7EDB47}]
  • [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSSQLServer]
  • [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSSQL$DSS]
  • [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSSQLServerADHelper]
  • [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SQLAgent$DSS]

Delete the DSS Registry Key

Remove the following registry entries if an un-install of a pre-v3.0 DSS has failed:

  • [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{42E604A0-A80B-4C4D-B70E-76EDEF7EDB47}]
  • [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield Uninstall Information\{42E604A0-A80B-4C4D-B70E-76EDEF7EDB47}]
  • [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield_{42E604A0-A80B-4C4D-B70E-76EDEF7EDB47}]
  • [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\0A406E24B08AD4C47BE067DEFEE7BD74]
  • [HKEY_CLASSES_ROOT\Installer\Products\0A406E24B08AD4C47BE067DEFEE7BD74]

Delete the DSS Folders

Remove the following directories if the un-install of the DSS has failed.

  • C:\Inetpub\wwwroot\DSSWS
  • C:\Program Files\InstallShield Installation Information\{42E604A0-A80B-4C4D-B70E-76EDEF7EDB47}
  • C:\Documents and Settings\<user>\Local Settings\Temp\{42E604A0-A80B-4C4D-B70E-76EDEF7EDB47}

Delete the MSDE Folders

If the DSS Databases are not needed, remove the following directory:

  • C:\Program Files\Microsoft SQL Server\MSSQL$DSS (May be named differently)

If the DSS Databases are needed:

  • Delete all directories under the "C:\Program Files\Microsoft SQL Server" directory EXCEPT:
  • MSSQL$DSS(May be named differently)
  • Delete all files within the "C:\Program Files\Microsoft SQL Server\MSSQL$DSS" directory EXCEPT:
  • DSSDL_Data.MDF
  • DSSDL_log.LDF
  • DSSUSERDIR_Data.MDF
  • DSSUSERDIR_log.LDF
  • DSS_Data.MDF
  • DSS_log.LDF
  • Reboot the system
  • Continue installing the DSS following the procedures in the DS2 Admin Guide.

Troubleshooting

If the DSS Installationcontinues to fail, complete the following to install the DSS with the "verbose" argument:

  • Click the "Start" button
  • Choose "Run..."

To view the logfile:

  • Open the following file:
  • 1%\Setup.exe /verbose"C:\DSS_Install.log"
  • 1%- The full path of the Setup file ( D:\DS2 Docking Station Server )

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