Lagan Surgery

Patient Participation Group

Annual Report 2015

The Lagan Surgery patient group was formed in 2013 and is know as Lagan Surgery Patient Participation Group (PPG). We meet on a quarterly basisat the Surgery on a Tuesday at 1400hrs for approximately 1 hour.

Surgery Staff

GP’s / 2
Practice Manager / 1
Practice Nurse / 2
Health Care Assistant / 1
Secretary / 2
Receptionist / 3

Opening Times

Monday / 0800 – 1800
Tuesday / 0800 – 1900
Wednesday / 0800 – 1800
Thursday / 0730 – 1800
Friday / 0730 – 1800
Saturday & Sunday / Closed

Patient and Services

The surgery has approximately 3024 patients which has increased since December 2014 with the closure of the Langbaurgh Medical Centre. We offer a wide range of services which are fully listed on our website –

Membership to the PPG

We currently have 10 members in our PPG – 4 females and 3 males and 3 female members of staff. All of British ethnicity. One virtual member in the 40 – 49 range, two members are in the age range 60 – 64 and the other five members are all over the age of 65. The age range for the practice is as follows -

Age / Males / Females
00-09 / 137 / 137
10-19 / 169 / 130
20-29 / 210 / 205
30-39 / 175 / 173
40-49 / 185 / 207
50-59 / 268 / 299
60-69 / 172 / 170
70-79 / 98 / 138
80-89 / 55 / 77
90-99 / 6 / 12
100+ / 0 / 0

We are always looking for new members for the group and encourage this by advertising on the new patient registration form. Each patient receives an application form for completion.

Any patient wishing to join the group can find details at reception (posters and leaflets) and also on our website.

Previous year update

1.Links with other PPG’s in the Redcar & Cleveland area through local meetings organised by the Chairperson Green House Surgery PPG – this has continued throughout the year and involves CCG input

2.Health Promotion – details posted on notice board re various activities – Redcar in Bloom, Healthy Walks, Carers Together. – updated on a regular basis.

3.Development & suggestions regarding new surgery website – Clinical system website incorporated which allows patients to complete the Friends and Family test as well as accessing local GP services on line directly.

4.Updating Practice notice boards with new literature and campaign of the month – updated on a regular basis

Achievements to date

5.Links with other PPG’s in the Redcar & Cleveland area through local meetings organised by the Chairperson Green House Surgery PPG. This started last year and progressed throughout this year.

6.Updating Practice notice boards with new literature and campaign of the month which is ongoing.

7.Looking into the underutilisation of Redcar Primary Care Hospital – services offered discussed and article to be published in local newspaper to highlight services available for the general public

8.NHS Coatham Healthy Heart Initiative – one member involved in this. This scheme based in Redcar High Street has been a success although we now believe funding has been withdrawn for 2015/16 financial year.

9.Friends and Family test – starting in January 2016 and is been monitored.

10.On line services promotion for patients. This includes on line prescriptions which have been available at the surgery for some time. New to the practice is the Electronic Prescribing (EPS), set up in February 2015. Summary Care Record (SCR) patients will have access to view their medication and allergy data on line. From April 2015 patients will also be able to book appointments on line.

Patient Survey

In monitoring the results of the Friends and Family test on a monthly basis. It was published from January 2015 and the results showed the following:

How likely are you to recommend our GP Practice to your friends and family if they needed similar care and treatment?

December 2014

Reception / Email / Other / Total
Extremely Likely / 6 / 6
Likely / 8 / 8
Neither / 0
Unlikely / 0
Extremely Unllikely / 0
Don’t Know / 1 / 1

January 2015

Reception / Email / Other / Total
Extremely Likely / 14 / 1 / 15
Likely / 0
Neither / 0
Unlikely / 0
Extremely Unlikely / 0
Don’t Know / 0

February 2015

Reception / Email / Other / Total
Extremely Likely / 8 / 8
Likely / 0
Neither / 0
Unlikely / 1 / 1
Extremely Unlikely / 0
Don’t Know / 0

We also asked the patients for a reason for their answer and have received very positive feedback about the practice and its services and staff.

Action Plan

The PPG has developed an action plan as follows:

  1. Meet and develop with the CCG and other member practices PPG’s on a regular basis.
  2. Look at and monitor the underutilisation of Redcar Primary Hospital.
  3. Promotion of online services at the practice in relation to online booking of appointments.

This plan was discussed in the March with Ruth Barker, Practice Manager and as agreed was taken forward to the Practice Meeting to be held on 18th March.

A copy of this report will be forwarded to the CCG in compliance with the Patient Participation enhanced service.