DR COLIN WEST DR HEATHER HOWELLS DR GEMMA NEWMAN DR LUCY HOBBY
The Surgery, Newbury Street, The Surgery, Trade Street, Woolton Hill,
Kintbury, Berks. RG17 9UX Newbury, Berks. RG20 9UL
Tel: 01488 658294 Fax: 01488 657440 Tel: 01635 253324 Fax: 01635 253608
Website:
KINTBURY PATIENT SURVEY 2015-2016
Q.1.
Q.2.
Q.2.a.
Q2. a. Comments
My access is fine but my wife’s is impossible with no way apparent to get into her records etc. The website is not helpful with this because she lost her user ID.
I did not write down my user ID so subsequently I have been unable to use. I am computer literate so this is very annoying. I go round in circles trying!
Can’t do because I’m not on line. Please don’t assume we all want to use this system.
None.
No problems just do not have a computer.
We are not on-line so most of these questions do not apply.
I am 90 years old and I cannot cope with computers. Sorry.
It seemed straightforward at the time but I have been unable to access my account since!
Q.3.
Q.4.
Q.4 comments
Sorry can’t use this have not got a computer.
I do not use online booking.
I am a computer illiterate.
Cannot do – no computer
Registered but not yet used Patient Access facility.
I cannot book an appointment with the Nurse. This would be easier for me & would save receptionist time.
Don’t use it. Don’t have internet access.
Unable to use because lost user ID.
It registers me as a known name but with no user ID I get nowhere. I need to be given my ID by email please.
I did on one occasion book with Dr West at Kintbury and did not notice the surgery was closed on Wednesdays. Could this be made more obvious?
No computer.
Better information.
Q.5.
Q.6.
Q.6. Comments
Suggestion: If making appointment for routine GP follow up re: ‘known’ condition then perhaps have procedure/system to prompt appointment for bloods ahead of seeing GP thus saving one GP appointment i.e. before/after bloods.
Appointments available on Saturdays at both surgeries and evening.
I have had to have frequent appointments. I was asked to make an appointment in 3 months time – unable on that day – it took 4 trips to surgery to arrange one. Very inconvenient.
No change is necessary as system works well.
Rather a long time to wait, unless it’s a quick visit on the day of the call.
I prefer to phone or make appointments at the surgery in person.
Would like details of the on line service.
Easier to get past Reception who want to be Doctors & seem to decide if you are ill enough to see a Doctor!
I walk to surgery to make appointments. Helps me keep fit.
Q.7.
Q.7.a.
Q.7.b.
Q.7. Comments
Unless accessed frequently passwords have to be reset. System needs amending. Once I was told my prescription had not been received by the surgery even though I had no message to that effect. Please remove necessity for a message with each order. Cannot access my Tramadol other than by personally attending surgery. I know it is a controlled drug but must be a better way to access.
I’ll try on-line in the future.
It registers me as a known name but with no user ID I get nowhere. I need to be given my ID by email please.
Unable to access system & unable to work out how to remedy the situation.
Only when an item is not available and I do not know until I come to collect. That can be difficult if it is essential.
Q.8.
Q.8. Comments
We are happy as we are close by, older relatives further away with no computer access struggle.
Why does it require 48 hrs notice? 24 hrs would be better. To collect on Monday prescription has to be left on Thurs (because of weekend).
Was a spell of being rather “wobbly” but seems better now.
I prefer to collect my paper prescription as I have had difficulties with Boots over receipt or supplying medication in reasonable time.
I would like to order repeat prescriptions by telephone as I do not drive so have to rely on finding a friend to hand in the prescription.
Often takes more than 2 days to process!
If item unavailable patient should be contacted or written prescription provided.
No change is necessary as it works well.
Always ready for collection. Staff helpful.
There are shortages of required medication sometimes.
Q.9.
Q.10.
Q.11.
Q.11. Comments
It would be nice to have week-end cover.
More early/late appointments to avoid working hours (but I was unaware of extended opening hours).
Wednesday afternoon closing seems a bit outdated. Feel the surgery should be open at least five full days a week.
Ideally should be open on Wednesday afternoon and Saturday morning.
Often not open Wednesday pm for collection of repeat prescriptions.
Think another late evening would be even better as so many people commute.
I think it would be useful to have Saturday facilities available for those commuting to London for their work during the week.
I was not aware Kintbury was closed on Wednesdays seem to have missed this ………
If you are ill Sat/Sun it’s nearly always a trip to Hosp!
I would like the surgery to be open on Wednesdays until 2.00pm so that the Audley mini bus which gets to Newbury at 1.00pm could enable me to personally pick up my pills as I like to check them on collection to make sure they are correct.
Half day closing in week should be terminated.
If you were better funded by the NHS you could offer more services. How about a Phlebotomist to do B.T’s – not Drs or Nurses?
For Kintbury to be open on Wednesday afternoons. Or for telephone calls on Wednesday afternoons to be transferred directly to W.H. surgery.
Needs to be more access to a Doctor at weekends. 111 is useless & WestCall often not satisfactory.
Q.12.
Q.12. Comments
Dr.
Always when I see Dr Newman.
Doctors have improved recently.
Occasionally one of the Doctors is a bit offhand.
Nurse.
Having visited the nurse regularly recently very impressed.
Reception.
Now much better with new staff.
There are still some problems but Never at Woolton Hill and the service at Kintbury has improved.
There have been improvements for the last 2-3 years. Please remove the dreadful music & the booking in system. I thought Receptionists checked people in – some patients need a smile & greeting on arrival.
Always – as of late
General
Always by the current team 2015/16
Q.13.
Q.13. Comments
At present have only seen Dr West once.
We always find the surgery staff & Drs helpful at all times.
Sometimes feel under time pressures.
Usually.
Because of past experiences I vowed never to set foot in the surgery again – However, fate made/forced me to change my mind, so I have been very grateful for the support I’ve had during the last 6 years.
Sometimes the appointment is late so do not have a long enough appointment to discuss problems. Maybe it would help if patients arrive with a list of questions for the Dr. I think Hungerford have a notice for patients to write a list.
It is very dependent on which Doctor is available. Dr Newman always does the very best she can to discuss and provide good service.
I think that this is an excellent surgery & Dr Howell’s in particular provides excellent care, treatment & referrals. She is an exceptional listener.
My appointment is normally late – 10 minutes is sometimes not enough time to see Doctor to discuss problems & have to book another appointment!
We have always been very happy with everything at the surgery.
Sometimes a bit more info would help me more.
Q.14.
Q.14. Comments
Dr West seemed careful, competent, easy to get on with and I am looking forward to listening to him as he listened to me. No care plan in place at present and no great need perhaps.
I have diabetes & don’t really have a care plan as such, as far as I know. However, I do see the Nurse (Jane) and can request an appointment if I have a problem. Likewise the Doctor.
Yes.
Not given printed info which I was told at diabetic course should be given when attending my 3 or 6 monthly review by Nurse.
To my knowledge I don’t have one.
Yes, I would like to know what blood tests were required before a medication review. i.e. TFT.
Do not have a care plan although my husband suffers from diabetes & mental health issues.
No plan in place.
Good rapport.
Not aware of any care plan, do get routine medication reviews.
Q.15.
Q.15. Comments
None x 2.
I think that it is comprehensive and covers my needs.
Not recently, are Drs qualifications & specialities on there?
I do not know enough about computer safety to register onto the website!
Just visited site for the first time looks comprehensive.
The Medical Record Section only contains information on the current repeat prescriptions. A much more comprehensive record of conditions/treatments, blood test results would be beneficial, but of course very time consuming for the Practice to place on file, unless the surgery records could be linked to patient access.
Q.16.
Q.17.
Demographic details
Respondents
GenderMale / 20
Female / 41
No Response / 4
Post Code area of respondents:
RG 20 = 5
RG17 = 31
No Response = 29
You / Household / You / HouseholdAge Group / Under 16 / 0 / 0 / 17-24 / 0 / 3
25-34 / 1 / 0 / 35-44 / 1 / 0
45-54 / 5 / 3 / 55-64 / 8 / 7
65-74 / 19 / 13 / 75-84 / 14 / 6
Over 84 / 14 / 3 / No response / 3
How would you describe how often you come to the practice?
Regularly (12 occasions or more per year) / 17Occasionally (less than 12 but more than 2 occasions per year) / 37
Very Rarely (2 occasions or less per year) / 8
No Response / 3
Please indicate which of the following ethnic backgrounds you would most closely identify yourself with
A. White
English / Welsh / Scottish / Northern Irish /British = 62
Irish = 1
Gypsy or Irish Traveller
Any other White background
Please write in
B. Mixed / multiple ethnic groups
White and Black Caribbean
White and Black African
White and Asian
Any other Mixed / multiple ethnic backgrounds
Please write in
C. Asian / Asian British
Indian
Pakistani
Bangladeshi
Chinese
Any other Asian background
Please write in
D. Black / African / Caribbean / Black British
African
Caribbean
Any other Black / African / Caribbean background
Please write in
E. Other ethnic group
Arab
Any other ethnic group
Please write in
No Response = 2