AGE UK DONCASTER
JOB DESCRIPTION
JOB TITLE:Day Services Manager
The Day Services Manager is directly accountable to the Chief Executive of Age UK Doncaster.
In conjunction with the Chief Executive, Finance Manager, Trading Manager, Training Manager and Domiciliary Services Manager this post forms part of the Senior Management Team of Age UK Doncaster. As a member of this team the post-holder will be expected to play an active role in the development and implementation of the strategic goals of Age UK Doncaster.
As the senior manager responsible for day services the Day Services Manager will be the line manager for the senior staff within the division.
Job Purpose:
- To provide leadership and strategic direction to Age UK Doncaster’s day services
- Through the effective and efficient management of staff and resources to ensure that the portfolio of day services operate to the quality standards determined by Age UK Doncaster
- To ensure compliance with all legal and contractual responsibilities for these services
- To ensure that day services operate within the agreed budget as determined by the Board of Directors
- To play a lead role in any funding or contracting activity in relation to existing or new day services
- To play an active role in the senior management team within Age UK Doncaster
Main Duties
- Staff Management
(a)To provide line management support for senior staff within the day services division. Currently this refers to Service Support and Development Officer, Officers in Charge and Day Service Officers. This line management will be conducted within Age UK Doncaster’s performance management and supervision arrangements.
(b)To have overall responsibility for the implementation of all Age UK Doncaster’s Human Resources policies and procedures in relation to all staff working within the day services division.
(c)As a member of the senior management team to undertake any duties that may arise in the operation of Human Resources policies and procedures with respect to other employees of Age UK Doncaster.
(d)To ensure that all staff within the division receive appropriate training to enable them to carry out their duties efficiently and with due regard to health and safety requirements both in regard to themselves, colleagues, clients and members of the public
- Management of Services
(a)To work with the Service Support and Development Officer and other senior staff within the division to ensure that all parts of the service perform in line with the agreed targets in Age UK Doncaster’s strategic plan.
(b)To ensure that the day services complies at all times with the quality standards of Age UK Doncaster, the contractual requirements of Doncaster Metropolitan Borough Council and all other contract specifications or legal requirements that may arise.
(c)To ensure that all quality monitoring is undertaken in accordance with the requirements of the Board of Directors of Age UK Doncaster.
(d)To ensure that all client concerns and complaints are resolved in line with Age UK Doncaster’s complaints procedure.
- Financial Management
To ensure that all parts of the day services divisions meets its budgetary requirements as determined by the Board of Directors. This will involve monitoring income and expenditure for individual cost centres in conjunction with the Chief Executive and Finance Manager on a monthly basis to ensure that they operate within agreed parameters.
4.Development and Strategic Planning
(a)As part of the senior management team to play an active role in the development of Age UK Doncaster’s strategic plan and to ensure that staff within the day services division are involved in the production of divisional objectives.
(b)As required to play an active role in the production of funding applications including tender documents and appeals to private and corporate donors.
(c)To play a proactive role in identifying areas of unmet need amongst older people in Doncaster and to work with other staff and organisations and older people themselves to develop and appropriate day services.
(d)To work with senior staff in statutory, voluntary or private sector organisations to promote the interests of older people both through informal contacts and through formal membership of outside bodies.
5. Personal and Professional Development
(a)To maintain a good theoretical knowledge of current issues whether national or local which impact on the lives of older people.
(b)To take responsibility with the Chief Executive in identifying one’s personal and professional development needs and play an active part in seeking to meet them. This will include undertaking any training which may be identified.
6.Leadership
(a)To provide effective leadership for the day services division.
(b)To offer clarity of vision in the development and delivery of organisational and team goals.
(c)As part of the senior management team to provide clear leadership for all staff and volunteers on the achievement of the organisation’s mission statement in line with its statement of values.
Hours of work:
As a senior manager within Age UK Doncaster the post-holder is expected to show flexibility in the exact hours worked as these may vary according to the needs of the service and the organisation. However normal working hours are 36¼ hours per week Monday to Friday 8.30am–4.30pm.
It is likely that some evening and weekend work may be required and time off in lieu is granted in such circumstances.
Salary Range:£26,609.26 - £27,947.21 - £29,270.31 per annum
Holiday Entitlement:23 days per annum plus 3 discretionary days plus 8 Statutory Bank Holidays
Day Services Manager.jd
Date: 09.11.06 [Revised rebranding 05/04/12]
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