Document Control Sheet

Page | 2

Document Control Sheet

ISO/IEC 20000-1 requires the following

· Service providers shall provide documents and records to ensure effective planning, operation and control of service management including

o Policies and plans

o Service level agreements

o Processes

o Procedures

· Procedures and responsibilities shall be established for the creation, review, approval, maintenance, disposal and control of the various types of documents and records

Documentation can be in any form or type of medium.

Document control includes activities such as:

· Knowing the revision status

· Providing evidence of approval

· Protecting the document from damage

· Protecting the document from unauthorized revision

The following is a sample Document Control Sheet.

Document Identification
Title
File Name
Document ID
Document Purpose
Owner
Author
Status
Version
Date of Draft
Feedback Due By Date
Date Approved
Effective Date
Scheduled Review Date
Document Authorization
Name
Title
Date
Signature
Version History
Version / Date / Change Log / Author
Distribution List
Version / Name / Company