Team manager

Role profile

Team Manager

Role profile

Job title: / Team Manager
Department: / Housing and support
Reports to: / Area manager
Location: / See advert

Overall Aim

›  To provide a high quality accommodation based support service to single homeless customers with complex support needs

›  To lead and direct staff ensuring that they are supported to deliver the highest standards of service delivery to customers

›  Delivery of a contract compliant service that meets key performance indicators and remains relevant to the Borough’s homelessness strategy.

›  Sound financial management of the service budget

Key Responsibilities

Staff Management

›  To recruit, manage and lead staff ensuring that they are trained in their duties and undergo annual appraisal of their performance

›  To set clear expectations of quality standards, work plans and targets for staff. Ensure staff performance is monitored through monthly supervision, identifying and taking action on training and development needs as appropriate

›  To undertake probationary assessments and annual appraisal within specified time frames

›  To manage capability, disciplinary, probationary and grievance procedures effectively and in line with procedure

›  To ensure all staff complete organisational and local induction

›  To manage sickness absence and other absence in line with policy and procedure

Housing Management

›  To ensure all customers have a valid tenure and are inducted into the service, emphasising their rights and responsibilities

›  To effectively manage rent arrears, voids and maximise income

›  To comply with and implement Evolve ’s Health and Safety policies

›  To ensure all maintenance issues are progressed using the maintenance systems

Service Delivery

›  To ensure that all customers are provided with a high quality person centred service

›  To ensure customers views impact on the design and delivery of the service.

›  To ensure the service meets the contract specification, KPI’s and targets

›  To produce accurate reports and data as requested and at specified intervals

›  To produce an annual work plan for service improvement and development that aligns with the organisational values and mission

›  To ensure that regular team meetings are held and minuted

›  To ensure working patterns and staffing cover meet the needs of the service and comply with SP contracted hours

Liaison with outside agencies

›  Represent Evolve on external bodies as appropriate to the remit of this post.

›  Establish and maintain new and existing community services

Financial management

›  To monitor income and expenditure and ensure that the project keeps within set targets and income is maximised

›  To ensure that financial procedures are maintained at all times in accordance with Evolve ’s procedures.

›  To participate in annual budget preparation and monthly income and expenditure analysis

Other duties

›  To act in accordance with the aims of Evolve Housing + Support and implement Evolve ’s equality and Diversity Policy and other policies adopted by the Board .

›  To work flexibly including evening or weekends where required.

›  To participate in the managers on call system for all Evolve projects on a rolling rota basis.

›  Any other duties within the scope of the post as directed by the Area Manager or other senior staff.

This job description provides an indication of the roles and responsibilities for the post of Team Manager, but should not be construed as an exclusive list of the duties that the post holder may be asked to undertake.

Please also be aware of and follow Evolve policies and procedures, with particular attention to health and safety, equality and diversity and customer service excellence. To further your development and knowledge you will be expected to attend training as necessary.

Evolve reserves the right to amend this role profile as necessary, after consultation with the postholder, to reflect changes in or to the role.

Role Experience, Knowledge and Skills Profile

Team Manager

Experience & Qualifications / ›  Experience of leading and managing a housing management or support services operation
›  Experience of dealing directly with the public and/or customer or customers in a busy service environment
›  Experience of managing complex and difficult situations in relation to people
›  Experience of setting targets and taking remedial action where targets are not met
Knowledge / ›  Knowledge of the issues facing homeless people and how to meet them
›  Knowledge of the relevant funding frameworks and of support services offered to vulnerable people
›  A practical understanding of the requirements and reasons for organisations to implement customer involvement
›  Knowledge of issues currently impacting on the housing and support sector
›  An understanding of: the importance QAF and supporting people contracts; welfare benefits and welfare reform changes; the issues involved in monitoring rent payments and dealing effectively with arrears; Health and safety
›  An understanding of and commitment to Diversity & Equality
Skills / ›  Ability to organise and prioritise your work, ensuring you manage your own time and plan your workload to meet deadlines and commitments to customers
›  Ability to follow financial procedures and manage budgets
›  Ability to build teams, develop staff and manage staff performance
›  Ability to inspire, enthuse and motivate a wide range of stakeholders, including staff and customers
›  Familiarity with IT applications and basic keyboard skills and data analysis

Page 2 of 4