JOB DESCRIPTION

Job Title: Café/Shop Assistant

SALARY
HOURS
REPORTS TO
REPORTING TO THIS POSITION / Up to £8 per hour depending on experience.
24 hours per week (to include weekends & bank holidays)
Visitor Services Manager
n/a
JOB PURPOSE
·  Assist in the day to day delivery of visitor services at the Farm, including the shop, café, switchboard, public facilities and information.
·  Adhere to all relevant Health & Safety procedures.
·  Work closely with casual and part time staff to ensure the highest possible standard of guest Interaction and education.
·  Support the delivery of the farm’s business and charitable objectives.
CUSTOMER SERVICE
·  Act as a first point of contact at the farm, directing phone calls and visitors to the appropriate department and acting as the Farm’s main information services provider.
·  Deal with customer queries or complaints as per the Farm’s policies.
·  Help at on and off site events as required.
·  Take bookings for events and activities at the farm, both online and over the phone.
·  Carry out day-to-day housekeeping and cleaning duties as required.
RETAIL AND CATERING
·  To assist in the day to day running of the café and shop
·  To acquire strong product knowledge and assist visitors with purchases, up-selling where appropriate.
HEALTH & SAFETY
·  To ensure that the café and shop maintain exemplary hygiene standards as per the relevant procedures.
·  To adhere to and promote risk assessments ensuring visitor safety in all areas.
·  To report visitor accessibility issues to the Visitor Services manager or caretaker.
COMMUNICATION
·  Attend and actively participate in regular team meetings.
·  Ensure that the farm is welcoming to customers and that all noticeboards and signage are of a high standard and adhere to agreed guidelines for readability.
·  Promote the work of the Farm and any forthcoming events to visitors.
STAFF MANAGEMENT
·  To assist and engage with volunteers both in the shop & café or around the Farm.
·  To assist with the training of part time & seasonal staff.
FINANCE & ADMINISTRATION
·  Identify new ways of developing revenue streams and donations to the farm
·  To help cash up tills, donation boxes and coin operated rides as required.
·  To help collate invoices and check deliveries as required.
GENERAL
·  React to unexpected operational challenges in a calm, efficient and professional manner.
·  Cover Duty Management responsibilities when required


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