CHESAPEAKE REDEVELOPMENT AND HOUSING AUTHORITY
Position Description
Classification: Housing Choice Voucher Case Manager #640
Supervisor: HCV Coordinator
Salary Range: $32,500 - $49,452.59
Classification: Non-Exempt
Position Summary
Under general supervision of the Housing Programs Coordinator, performs responsible technical and professional work in Housing Choice Voucher Program (HCV) Case Management. Work involves moderately difficult administrative duties and requires the use of independent judgement and initiative ensuring that HUD and HCV policies and regulations are met.
Essential Job Functions
The statements contained here reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise balance the work load.
1. Processes interim and annual recertifications for HCV participants.
2. Prepares HUD forms, reports, and tenant notices. Relays information to tenants concerning the programs and their operations.
3. Maintains client files and computes rent calculations.
4. Coordinates the execution of HAP contracts between landlords and the Authority.
5. Performs daily data entry on recertifications, etc.
6. Assists program participants with locating housing units, evaluating the suitability of the prospective units, and mediates lease negotiations when needed.
7. Communicates with property owners concerning compliance with housing quality standards.
8. Plans, coordinates, and compiles data necessary to implement rent reasonableness analysis, payment standards, and utility allowances adjustments.
9. Enforces CRHA’s policies and HUD rules and regulations.
10. Performs related duties as required.
Required Knowledge and Abilities
1. Thorough knowledge of HUD-established housing quality standards.
2. Considerable knowledge of building and grounds construction and maintenance.
3. Knowledge of regulations governing HCV activities.
4. Skill in recognizing and solving interpersonal problems concerning residents of HCV units.
5. Ability to perform mathematical computations with speed and accuracy.
6. Ability to maintain records and prepare reports and statements.
7. Ability to communicate effectively both orally and in writing.
8. Ability to maintain effective working relationships with employees, clients, and the public.
Physical Requirements
1. Must be physically able to operate a variety of automated office machines including computers, copiers, printers, facsimile machines, telephones, etc.
2. Must be able to work, stoop, kneel, crawl, push, pull, move, or carry objects or materials such as files, computer printouts, reports, office supplies, etc.
Minimum Education, Training, and/or Experience
1. Graduation from high school, supplemented by training in counseling and/or office functions.
2. One (1) or two (2) years experience in general clerical work or apartment management. Experience in building inspection work desirable. Experience in Federally-assisted property management, HUD/HCV programs desirable.
3. Any equivalent combination of education and experience.
Special Requirements
1. Possession of a valid Commonwealth of Virginia driver's license.
2. Must be bondable.
3. Must pass a criminal background check.
4. Must pass HCVcertification exam within one (1) to two (2) years of appointment.
Performance Norms
The following performance norms are to be utilized as a method for evaluating performance of the employee(s) in this classification. The performance norms listed highlight the required performance indicators and are not intended to be the sole indicators of employee performance. Performance will be evaluated annually as well as ongoing through daily supervision and random quality control inspections. Performance norms represent the minimum requirements for the position. Documented performance in excess of the norms may qualify the employee for merit pay and failure to meet performance norms may result in disciplinary actions, including, but not limited to, dismissal.
1. Collects timely data regarding income/expenses/assets/deductions accurately 98% of the time.
2. Re-certifications are completed within 45-90 days of renewal.
3. Move-in program participants are processed within 5 business days of receipt of the Request For Lease Approval.
4. Responds appropriately to all inquiries and returns phone calls within two working days.
5. Reports problems to the Intake/Occupancy HCV Program Coordinator as needed.
6. Treats clients and landlords in a respectful manner.
7. Dispenses appropriate and accurate information.
8. Performs job duties as needed to ensure that HCV Programs are leased up at 97%.
9. Calculations are done accurately and on time for re-certifications and interim certifications.
10. Ensures that recommendations for check holds or abatements are made for appropriate reasons.
11. All data is input on MLS by deadlines and all data is 98% accurate.
12. Performs work in compliance with HUD regulations and CRHA Administrative Plans.
13. Required reports are thorough, concise, and timely 95% of the time.
14. Housing directives are implemented according to established timeframes 95% of the time.
15. Tenant files are maintained according to established procedure 95% of the time.
16. HUD Forms 50058 forms are computed accurately and in a timely manner 95% of the time.
17. Errors on HUD Forms 50058 are corrected and resubmitted accurately and in a timely manner 98% of the time.
18. Obtains Rent Reasonableness comparable data and inputs this data into the database 95% of the time.
19. Documents rent reasonableness for units leased (at initial leasing and annually thereafter) according to CRHA policy 95% of the time.
20. Conducts HQS inspections within 7 calendar days of receipt of Request for Lease Approval 95% of the time.
21. Ensures that units under HAP contract pass HQS inspection before the beginning date of the assisted lease term 100% of the time.
22. Ensures that HAP payments are terminated in accordance with the Administrative Plan if HQS violations are not corrected 100% of the time.
23. Treats customers, employees, vendors, and contractors with respect.
24. Performs all duties to the highest of customer service standards.
Housing Choice Voucher Case Manager
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