Telecommunicator: Page 1
ST. JOSEPH COUNTYTELECOMMUNICATOR
General Summary:
Under the supervision of the Central Dispatch Director or designee, works within the Central Dispatch Center. Receives and handles 911 emergency calls and non-emergency calls. Follows established policies and procedures and obtains needed information from callers to determine the severity and urgency of the problem. Decides appropriate response and dispatches the proper emergency personnel. Also communicates emergency medical procedures to callers when necessary. Enters facts and information into computer system and performs other clerical and administrative tasks.
Essential Functions:
- Receives emergency and complaint calls, assesses their relative severity and urgency, determines the appropriate response, and dispatches needed emergency personnel and vehicles.
- Communicates emergency medical information and procedures to callers.
- Screens and refers calls which are inappropriate for 911 response system.
- Enters complaintand other information into the automated data base system
- Performs a number of other support tasks, such as data entry, caller follow-up, mapping, LEIN entry and others.
- Enters and cancels warrants, bond restrictions, and injunctive orders.
- Provides pre-arrival instructions on medical calls. Provides LEIN information such as warrant confirmation, extraditions and other.
- Performs other duties as required.
An employee in this position may be called upon to do any or all of the above tasks. (These examples do not include all of the tasks which the employees may be expected to perform.)
Employment Qualifications:
Education:
A high school diploma or equivalent is required.
Experience:
Prior office work experience in an office setting.
Multi-tasking skills
Experience in Microsoft Office Suite applications
Other Requirements:
Excellent Communication skills
Excellent Problem-solving skills.
Helpful Certifications: Not required but are very helpful.
These certifications will be obtained during and shortly after training period.
- Emergency Medical Dispatch Certification.
- Certification as a LEIN operator.
The qualifications listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications shouldnot be viewed as expressing absolute employment or promotional standards, but as generalguidelines that should be considered along with other job-related selection or promotional criteria.
Physical Requirements:
(This job requires the ability to perform the essential functions contained in this description. These include, but are not limited to, the following requirements. Reasonable accommodations will be made for otherwise qualified applicants unable to fulfill one or more of these requirements):
Ability to regularly make decisions in critical and stressful situations.
Ability to use a keyboard to enter and retrieve information from a computer.
Ability to communicate orally and in writing.
Ability to perform the physical tasks associated with office operations.
Ability to withstand prolonged periods of sitting in front of computer.
Working Conditions:
Works in an office setting.
Ability to work varying shifts in a 24-hour day operation.
Pay Scale
New Hires start at Part-Time wage of $13.40 /hr. 16-18 week training period.
If training is successfully completed Starting Full-Time wage is $17.79 / hr.
Employees receive premium pay for holidays worked, also receive 80 hours sick time per year, and can accrue up to 240 hours of sick time.
Vacation time, 2 personal days each year, 2 floating holidays each year, MERS Retirement program, along with Health and dental insurance.